# General Questions **URL:** https://community.anviz.com/c/general-questions/18.md?page=1 [Latest](https://community.anviz.com/latest.md) · [Categories](https://community.anviz.com/categories.md) · [Tags](https://community.anviz.com/tags.md) **Page:** 2 --- ## [Cambio de audio de registro de huella del dispositivo modelo gc150](https://community.anviz.com/t/cambio-de-audio-de-registro-de-huella-del-dispositivo-modelo-gc150/2491)
**Author:** [@vazquez](https://community.anviz.com/u/vazquez)\ **Replies:** 0\ **Last updated:** [May 14, 2025, 10:52pm UTC](https://community.anviz.com/t/cambio-de-audio-de-registro-de-huella-del-dispositivo-modelo-gc150/2491 "2025-05-14T22:52:28Z")
Hola, tengo el dispositivo de modelo gc150 y cuando ingresa un registro tiene un audio que deseo cambiar. hay alguna opción en el dispositivo donde pueda cambiarlo? --- ## [Tiempo de activacion diferente con botón y tarjeta](https://community.anviz.com/t/tiempo-de-activacion-diferente-con-boton-y-tarjeta/2472)
**Author:** [@usuario15](https://community.anviz.com/u/usuario15)\ **Replies:** 0\ **Last updated:** [April 30, 2025, 5:05pm UTC](https://community.anviz.com/t/tiempo-de-activacion-diferente-con-boton-y-tarjeta/2472 "2025-04-30T17:05:28Z")
Buenos días, Tengo un detalle con un equipo modelo M3 Pro: El problema es que se configuro previamente para abrir una puerta con tarjeta y con un botón. Se configuro dentro de la interfaz web del equipo que el tiempo d… --- ## [Error al entrar a ver usuarios](https://community.anviz.com/t/error-al-entrar-a-ver-usuarios/2449)
**Author:** [@Moreno](https://community.anviz.com/u/Moreno)\ **Replies:** 1\ **Last updated:** [April 18, 2025, 5:25am UTC](https://community.anviz.com/t/error-al-entrar-a-ver-usuarios/2449 "2025-04-18T05:25:59Z")
Buenas tardes al querer entrar a revisar los usuarios me marca un error: QryUser: Type mismatch for field “Userid”, expecting: Integer actual: Widestring Saludos. --- ## [Mi Cx2 Tiene internet pero no se conecta con el servidor](https://community.anviz.com/t/mi-cx2-tiene-internet-pero-no-se-conecta-con-el-servidor/2451)
**Author:** [@Gil](https://community.anviz.com/u/Gil)\ **Replies:** 1\ **Last updated:** [April 18, 2025, 5:16am UTC](https://community.anviz.com/t/mi-cx2-tiene-internet-pero-no-se-conecta-con-el-servidor/2451 "2025-04-18T05:16:14Z")
Necesito ayuda mi CX2 no hace conexión con la nube --- ## [Break sin asignar cronograma a trabajador](https://community.anviz.com/t/break-sin-asignar-cronograma-a-trabajador/2339)
**Author:** [@mika](https://community.anviz.com/u/mika)\ **Replies:** 1\ **Last updated:** [April 11, 2025, 7:01am UTC](https://community.anviz.com/t/break-sin-asignar-cronograma-a-trabajador/2339 "2025-04-11T07:01:16Z")
Hola , como puedo usar las pausas para almuerzo en crosschek que se descuente el tiempo y que en el análisis estadístico no lo detecte como invalido. Se trata de empresa sin horarios fijos.Gracias --- ## [TC550 pérdida configuración reloj](https://community.anviz.com/t/tc550-perdida-configuracion-reloj/2407)
**Author:** [@Jalonso](https://community.anviz.com/u/Jalonso)\ **Replies:** 1\ **Last updated:** [April 11, 2025, 6:49am UTC](https://community.anviz.com/t/tc550-perdida-configuracion-reloj/2407 "2025-04-11T06:49:32Z")
Hola! Quisiera lanzar una pregunta al aire a ver si alguien se le puede ocurrir por dónde van los tiros. De los 5 Anviz TC500 sólo en uno me ocurre una cosa. Si se va la luz del edificio el reloj interno del TC550 que … --- ## [Admin Login to Anviz FacePass 7 IRT](https://community.anviz.com/t/admin-login-to-anviz-facepass-7-irt/2432)
**Author:** [@ziontech12](https://community.anviz.com/u/ziontech12)\ **Replies:** 1\ **Last updated:** [April 11, 2025, 6:38am UTC](https://community.anviz.com/t/admin-login-to-anviz-facepass-7-irt/2432 "2025-04-11T06:38:13Z")
Hello, I just acquired two Anviz FacePass7 IRT to add to my network. During the setup I noticed that the default Admin login to the terminal (User: 0 and Password: 12345) isn’t working. I tried resetting the device but i… --- ## [Monthly Attendance Schedule with Employee's Schedule](https://community.anviz.com/t/monthly-attendance-schedule-with-employees-schedule/2436)
**Author:** [@user18](https://community.anviz.com/u/user18)\ **Replies:** 1\ **Last updated:** [April 9, 2025, 9:36am UTC](https://community.anviz.com/t/monthly-attendance-schedule-with-employees-schedule/2436 "2025-04-09T09:36:34Z")
Are there existing .frf files that include the signature field at the footer and the OFFICIAL SCHEDULE of each employee in the header at the upper right. For us, the official schedule mostly follows the format of “8:00AM… --- ## [Corregir horarios medianoche](https://community.anviz.com/t/corregir-horarios-medianoche/2306)
**Author:** [@usuario](https://community.anviz.com/u/usuario)\ **Replies:** 2\ **Last updated:** [April 8, 2025, 3:23pm UTC](https://community.anviz.com/t/corregir-horarios-medianoche/2306 "2025-04-08T15:23:48Z")
Buenas mi nombre es Juanjo, tengo una consulta. Son con horarios de hosteleria. Las horas de salida son mas de la media noche 0:30. Eso me hacer contar las horas del día siguiente, muestro un informe y mirar el workin… --- ## [EU Laws - Deactivate camera](https://community.anviz.com/t/eu-laws-deactivate-camera/1545)
**Author:** [@Rechumdc](https://community.anviz.com/u/Rechumdc)\ **Replies:** 2\ **Last updated:** [March 3, 2025, 7:31am UTC](https://community.anviz.com/t/eu-laws-deactivate-camera/1545 "2025-03-03T07:31:00Z")
Hello, due to a change of criteria in relation to the treatment of biometric data by the European commission, makes it very difficult in practice to use fingerprint devices or devices that use facial detection. That is, … --- ## [Eu.crosschexcloud.com caido no funciona desde 01/01/2025](https://community.anviz.com/t/eu-crosschexcloud-com-caido-no-funciona-desde-01-01-2025/2242)
**Author:** [@cagigalcomputer](https://community.anviz.com/u/cagigalcomputer)\ **Replies:** 5\ **Last updated:** [February 21, 2025, 6:39am UTC](https://community.anviz.com/t/eu-crosschexcloud-com-caido-no-funciona-desde-01-01-2025/2242 "2025-02-21T06:39:47Z")
Buenas tardes: Desde hace 2 dias el sitio web https://eu.crosschexcloud.com/ no funciona y no podemos entrar para hacer nada. Se queda continuamente un circulo dando vueltas al Iniciar sesión ¿Sabeis que está pasando? … --- ## [SW1-PRO Import User from Crosscheck by USB](https://community.anviz.com/t/sw1-pro-import-user-from-crosscheck-by-usb/2285)
**Author:** [@senasoft](https://community.anviz.com/u/senasoft)\ **Replies:** 1\ **Last updated:** [January 20, 2025, 5:50am UTC](https://community.anviz.com/t/sw1-pro-import-user-from-crosscheck-by-usb/2285 "2025-01-20T05:50:57Z")
Hi, i have problem to import users from USB on W1-PRO From Crosscheck i use export to usb but on W1–PRO i have error when i import “Path not found”. On USB i have BAK.YG2 and BAK.YG5 Can you help me ? --- ## [MemStat: Field name missing](https://community.anviz.com/t/memstat-field-name-missing/2229)
**Author:** [@ziontech12](https://community.anviz.com/u/ziontech12)\ **Replies:** 5\ **Last updated:** [January 9, 2025, 7:20am UTC](https://community.anviz.com/t/memstat-field-name-missing/2229 "2025-01-09T07:20:31Z")
Hi Guys, I keep getting this error anytime I click statistical under Attendance in CrossChex Standard. MemStat: Field name missing --- ## [Event In and Event Out](https://community.anviz.com/t/event-in-and-event-out/2094)
**Author:** [@hmoreno](https://community.anviz.com/u/hmoreno)\ **Replies:** 1\ **Last updated:** [January 2, 2025, 5:38am UTC](https://community.anviz.com/t/event-in-and-event-out/2094 "2025-01-02T05:38:42Z")
Hi, I hope this message finds you well. I have device Anviz VF30 Pro, in the device with the symbols \< and \> user can change the record when they pass the card to indicate in or out, so in reports shows when he enter o… --- ## [Reporte Diario Suma Horas](https://community.anviz.com/t/reporte-diario-suma-horas/2164)
**Author:** [@javier1](https://community.anviz.com/u/javier1)\ **Replies:** 1\ **Last updated:** [January 2, 2025, 3:13am UTC](https://community.anviz.com/t/reporte-diario-suma-horas/2164 "2025-01-02T03:13:39Z")
Buenos días , en el reporte diario de un empleado no suma los minutos, sino que muestra algo como si fuera un porcentaje de la hora. Como se debe configurar para que muestre horas y minutos trabajados ?? Gracias --- ## [Fallo aplicion movil](https://community.anviz.com/t/fallo-aplicion-movil/2222)
**Author:** [@josema](https://community.anviz.com/u/josema)\ **Replies:** 3\ **Last updated:** [January 2, 2025, 2:41am UTC](https://community.anviz.com/t/fallo-aplicion-movil/2222 "2025-01-02T02:41:31Z")
Buenas, cuando accedo con la app de android no me aparece el boton para marcar la hora. Saludos. --- ## [Falla al cargar los usuarios](https://community.anviz.com/t/falla-al-cargar-los-usuarios/2182)
**Author:** [@alvaroaracilinmo](https://community.anviz.com/u/alvaroaracilinmo)\ **Replies:** 1\ **Last updated:** [December 18, 2024, 5:42am UTC](https://community.anviz.com/t/falla-al-cargar-los-usuarios/2182 "2024-12-18T05:42:21Z")
Buenos días, estoy intentando descargar la lista de usuarios desde la aplicación, pero me da el error “Falla al descargar los usuraios”. También me da este error al establecer los permisos del Anviz W1 pro a un usuario … --- ## [Acceso a datos antiguos](https://community.anviz.com/t/acceso-a-datos-antiguos/2215)
**Author:** [@administracion2](https://community.anviz.com/u/administracion2)\ **Replies:** 1\ **Last updated:** [December 13, 2024, 6:52am UTC](https://community.anviz.com/t/acceso-a-datos-antiguos/2215 "2024-12-13T06:52:59Z")
Por problemas de contraseñas hemos tenido que resetear el control y necesitamos acceder a los registros antiguos, ¿hay alguna forma? --- ## [Why I am getting this error](https://community.anviz.com/t/why-i-am-getting-this-error/2185)
**Author:** [@suzen](https://community.anviz.com/u/suzen)\ **Replies:** 1\ **Last updated:** [December 10, 2024, 6:30am UTC](https://community.anviz.com/t/why-i-am-getting-this-error/2185 "2024-12-10T06:30:44Z")
Hello there, Recently, I posted a query on this website https://community.anviz.com/t/enhancing-crosschex-cloud-for-third-party-integrations-and-multi-location-access-control/2183 After few minutes, It is showing " O… --- ## [CrossChex Cloud app not accessible for days!](https://community.anviz.com/t/crosschex-cloud-app-not-accessible-for-days/2194)
**Author:** [@marisa](https://community.anviz.com/u/marisa)\ **Replies:** 1\ **Last updated:** [December 10, 2024, 5:51am UTC](https://community.anviz.com/t/crosschex-cloud-app-not-accessible-for-days/2194 "2024-12-10T05:51:33Z")
I’ve been trying to log into CrossChex Cloud for two years and the website doesn’t work. I enter the correct access data, the system keeps opening but never opens. How to solve the problem? Thanks --- ## ["Códigos de Teclado" EP30](https://community.anviz.com/t/codigos-de-teclado-ep30/1723)
**Author:** [@LKUser](https://community.anviz.com/u/LKUser)\ **Replies:** 6\ **Last updated:** [November 28, 2024, 5:37am UTC](https://community.anviz.com/t/codigos-de-teclado-ep30/1723 "2024-11-28T05:37:56Z")
Hola! Hemos visto que en los dispositivos EP30 se pueden introducir una serie de “códigos” mediante el teclado del mismo dispositivo, permitiendo visualizar o interactuar con algunos paŕametros de este, sin la necesidad… --- ## [Crosschex Cloud registros del empleado](https://community.anviz.com/t/crosschex-cloud-registros-del-empleado/2149)
**Author:** [@jcastro](https://community.anviz.com/u/jcastro)\ **Replies:** 1\ **Last updated:** [November 28, 2024, 5:29am UTC](https://community.anviz.com/t/crosschex-cloud-registros-del-empleado/2149 "2024-11-28T05:29:09Z")
Al momento de generar los reportes, el sistema no toma el primer y ultimo registro del dia del empleado, si no que el primero y segundo, los empleados en ocasiones hacen dos registros de manera involuntaria a la entrada … --- ## [Assistance Required for Setting Up a Biometric Device for Online Access](https://community.anviz.com/t/assistance-required-for-setting-up-a-biometric-device-for-online-access/2069)
**Author:** [@ellisvelly](https://community.anviz.com/u/ellisvelly)\ **Replies:** 1\ **Last updated:** [November 13, 2024, 6:38am UTC](https://community.anviz.com/t/assistance-required-for-setting-up-a-biometric-device-for-online-access/2069 "2024-11-13T06:38:49Z")
Hello Everyone :hugs:, I recently bought a W2 Pro Anviz biometric gadget for my company’s use in tracking staff attendance. In terms of local operations, the gadget is operating flawlessly, however I’m experiencing prob… --- ## [How to add Split Timesheets?](https://community.anviz.com/t/how-to-add-split-timesheets/2074)
**Author:** [@atiqahjuswar.bryks](https://community.anviz.com/u/atiqahjuswar.bryks)\ **Replies:** 1\ **Last updated:** [November 5, 2024, 7:43am UTC](https://community.anviz.com/t/how-to-add-split-timesheets/2074 "2024-11-05T07:43:16Z")
Hi. Can anyone teach me how to add Split Timesheets? For example : Staff Working Hour : Check In : 3.00pm Check Out : 12.00am (Next Day) how to create Split Timesheet? --- ## [User Limit on M-Bio](https://community.anviz.com/t/user-limit-on-m-bio/2061)
**Author:** [@ziontech12](https://community.anviz.com/u/ziontech12)\ **Replies:** 3\ **Last updated:** [November 4, 2024, 4:05am UTC](https://community.anviz.com/t/user-limit-on-m-bio/2061 "2024-11-04T04:05:59Z")
Dear All I am working on a project and wish to use M-Bio and CrossChex Standard. Now the issue is M-Bio supports only 3000 users and the project is expected to accommodate over 16,000 Users, I only need to utilize the D… --- ## [Facedeep 5 IRT Supplier to West Africa](https://community.anviz.com/t/facedeep-5-irt-supplier-to-west-africa/2105)
**Author:** [@ziontech12](https://community.anviz.com/u/ziontech12)\ **Replies:** 2\ **Last updated:** [November 4, 2024, 3:42am UTC](https://community.anviz.com/t/facedeep-5-irt-supplier-to-west-africa/2105 "2024-11-04T03:42:56Z")
Hi Guys, I am working on a project and I need to procure the FaceDeep 5 IRT Device which came up after a last minute change of plan. I am currently working out of Liberia in West Africa and there are no Anviz Resellers… --- ## [Issue with Clocking Only in Entry Mode](https://community.anviz.com/t/issue-with-clocking-only-in-entry-mode/2017)
**Author:** [@a.crisomolo](https://community.anviz.com/u/a.crisomolo)\ **Replies:** 4\ **Last updated:** [October 28, 2024, 12:51pm UTC](https://community.anviz.com/t/issue-with-clocking-only-in-entry-mode/2017 "2024-10-28T12:51:11Z")
I’m experiencing an issue with my ANVIZ A350. Even when I change the status to “OUT”, it always records it as “IN”. It seems like it’s always taking the work code 0, value 1, and it never records any of the other values. … --- ## [Fingerprint sensor reader not connected](https://community.anviz.com/t/fingerprint-sensor-reader-not-connected/2058)
**Author:** [@aforpapa](https://community.anviz.com/u/aforpapa)\ **Replies:** 5\ **Last updated:** [October 15, 2024, 6:04am UTC](https://community.anviz.com/t/fingerprint-sensor-reader-not-connected/2058 "2024-10-15T06:04:57Z")
it synchronizes correctly but i cannot add fingerprint for users --- ## [Need to know how to unlock the keypad for CX2 Device?](https://community.anviz.com/t/need-to-know-how-to-unlock-the-keypad-for-cx2-device/2045)
**Author:** [@veronica](https://community.anviz.com/u/veronica)\ **Replies:** 1\ **Last updated:** [October 14, 2024, 5:45am UTC](https://community.anviz.com/t/need-to-know-how-to-unlock-the-keypad-for-cx2-device/2045 "2024-10-14T05:45:01Z")
I locked the keypad while learning the device (playing around with functions), now i cant get it to unlock, or to do a factory reset. --- ## [W1 PRo no guarda fecha](https://community.anviz.com/t/w1-pro-no-guarda-fecha/2032)
**Author:** [@rafaelserrano](https://community.anviz.com/u/rafaelserrano)\ **Replies:** 0\ **Last updated:** [October 3, 2024, 7:43pm UTC](https://community.anviz.com/t/w1-pro-no-guarda-fecha/2032 "2024-10-03T19:43:59Z")
W1 Pro serial 0680200023200163 Firmware 03.26.BR\_dark pierde fecha y hora cuando se desconecta de corriente, sin embargo, el resto de parámetros se mantienen. Un saludo. [Previous page](https://community.anviz.com/c/general-questions/18.md) [Next page](https://community.anviz.com/c/general-questions/18.md?page=2)