# How It Works **URL:** https://community.anviz.com/c/how-it-works/25.md [Latest](https://community.anviz.com/latest.md) · [Categories](https://community.anviz.com/categories.md) · [Tags](https://community.anviz.com/tags.md) --- ## [About the How It Works category](https://community.anviz.com/t/about-the-how-it-works-category/39)
**Author:** [@Echo\_Anviz](https://community.anviz.com/u/Echo_Anviz)\ **Replies:** 0
Creating product tutorials that make it super easy for a new customer to start using and succeed at using Anviz products. Anviz Community Team writes in-depth articles explaining commonly asked questions as well as soft… --- ## [Aiuto con in/out a350c impostato con crosschexcloud](https://community.anviz.com/t/aiuto-con-in-out-a350c-impostato-con-crosschexcloud/2783)
**Author:** [@Erik\_Pastore](https://community.anviz.com/u/Erik_Pastore)\ **Replies:** 0\ **Last updated:** [September 16, 2026, 12:08pm UTC](https://community.anviz.com/t/aiuto-con-in-out-a350c-impostato-con-crosschexcloud/2783 "2026-09-16T12:08:39Z")
Buongiorno, Sto cercando un aiuto su un Anviz a350c. Usiamo sistema crosschexcloud. Impostato le fasce orarie automatiche variabili di in-out. Tutto funziona perfettamente ma se il dipendente striscia due volte in in… --- ## [I am looking for the software AIM SAC V1.2 for device controller SAC844. Can anyone help me](https://community.anviz.com/t/i-am-looking-for-the-software-aim-sac-v1-2-for-device-controller-sac844-can-anyone-help-me/2749)
**Author:** [@SALAS](https://community.anviz.com/u/SALAS)\ **Replies:** 1\ **Last updated:** [June 16, 2026, 12:20pm UTC](https://community.anviz.com/t/i-am-looking-for-the-software-aim-sac-v1-2-for-device-controller-sac844-can-anyone-help-me/2749 "2026-06-16T12:20:34Z")
i am looking for the software AIM SAC V1.2 for device controller SAC844. Can anyone help me --- ## [How upgrade and donwload Firmware EP30](https://community.anviz.com/t/how-upgrade-and-donwload-firmware-ep30/2746)
**Author:** [@Gonzalez2](https://community.anviz.com/u/Gonzalez2)\ **Replies:** 1\ **Last updated:** [June 8, 2026, 2:02pm UTC](https://community.anviz.com/t/how-upgrade-and-donwload-firmware-ep30/2746 "2026-06-08T14:02:39Z")
Web User 6a10d9bd8f775c99769c50a5 Jun 2, 2026, 09:50 PDT Hello Anviz Support Team, I would like to provide a complete summary of the troubleshooting already performed on my EP30 device. Device Information: Model: … --- ## [Configurar CROSSCHEX V5 como cliente servidor](https://community.anviz.com/t/configurar-crosschex-v5-como-cliente-servidor/2741)
**Author:** [@Paiz](https://community.anviz.com/u/Paiz)\ **Replies:** 0\ **Last updated:** [May 11, 2026, 8:17pm UTC](https://community.anviz.com/t/configurar-crosschex-v5-como-cliente-servidor/2741 "2026-05-11T20:17:30Z")
¿Cómo se puede configurar un servidor de aplicación para CrossChex, de manera que los puestos clientes accedan al sistema utilizando los recursos del servidor donde está instalado el software, sin necesidad de instalar C… --- ## [Conectar lector C2KA a torno](https://community.anviz.com/t/conectar-lector-c2ka-a-torno/2730)
**Author:** [@ocon\_berango](https://community.anviz.com/u/ocon_berango)\ **Replies:** 0\ **Last updated:** [April 19, 2026, 5:01pm UTC](https://community.anviz.com/t/conectar-lector-c2ka-a-torno/2730 "2026-04-19T17:01:27Z")
Que cables son los que hay que conectar de un lector C2KA a la centralita de un torno de acceso TS-TR602-OUTDOOR-316 en las entradas SW1 y SW2 para la entrada y salida. --- ## [Conectar dispositivo a Crosscheck W1C Pro](https://community.anviz.com/t/conectar-dispositivo-a-crosscheck-w1c-pro/2727)
**Author:** [@Marta](https://community.anviz.com/u/Marta)\ **Replies:** 0\ **Last updated:** [April 15, 2026, 8:19am UTC](https://community.anviz.com/t/conectar-dispositivo-a-crosscheck-w1c-pro/2727 "2026-04-15T08:19:18Z")
No consigo conectar el dispositivo W1C Pro con CrossCheck. ¿Debo hacerlo a traves de un cable MiniUSB en dispositivo a USB en PC? Me detecta el dispositivo pero cuando le doy a configurar hora me dice que no existe. He … --- ## [Fichaje facedeep 3](https://community.anviz.com/t/fichaje-facedeep-3/2675)
**Author:** [@usuario44](https://community.anviz.com/u/usuario44)\ **Replies:** 1\ **Last updated:** [January 19, 2026, 10:47pm UTC](https://community.anviz.com/t/fichaje-facedeep-3/2675 "2026-01-19T22:47:10Z")
Hola buenos días a todos me surgen varias dudas, estoy configurando el crosscheck cloud con el facedeep3 y a la hora de fichar aun habiendo configurado los horarios no me reconoce si es una entrada o una salida tampoco e… --- ## [Tengo un problema con un reloj Anviz W1PRO](https://community.anviz.com/t/tengo-un-problema-con-un-reloj-anviz-w1pro/2663)
**Author:** [@varelmarcosantonio87](https://community.anviz.com/u/varelmarcosantonio87)\ **Replies:** 0\ **Last updated:** [December 4, 2025, 9:52pm UTC](https://community.anviz.com/t/tengo-un-problema-con-un-reloj-anviz-w1pro/2663 "2025-12-04T21:52:51Z")
Tengo un problema con un reloj W1PRO, al colocar la huella el reloj se reinicia y cae como bucle se reinicia constantemente alguien podrian ayudarme si se puede arreglar con actualizar Firmware adjunto imagen del núm… --- ## [T5-PRO and SAC921](https://community.anviz.com/t/t5-pro-and-sac921/2630)
**Author:** [@senasoft](https://community.anviz.com/u/senasoft)\ **Replies:** 0\ **Last updated:** [September 16, 2025, 1:10pm UTC](https://community.anviz.com/t/t5-pro-and-sac921/2630 "2025-09-16T13:10:24Z")
Hi, we have some devices T5-Pro connected to SC011. If now whe want to use SAC921, they work in same way as SC011 ? We need use only D0 and D1 wire as we make with SC011 ? Thanks --- ## [Fingerprint Sensor dont respond during enrollment-W1 Pro](https://community.anviz.com/t/fingerprint-sensor-dont-respond-during-enrollment-w1-pro/830)
**Author:** [@shieldsoft](https://community.anviz.com/u/shieldsoft)\ **Replies:** 14\ **Last updated:** [June 5, 2025, 9:45pm UTC](https://community.anviz.com/t/fingerprint-sensor-dont-respond-during-enrollment-w1-pro/830 "2025-06-05T21:45:31Z")
I am using W1 Pro for attendance mgt, with the desktop Crosschex. When i try to enroll a user, device calls for placement of finger but device cant read the fingerprint (read is inactive) till it times out Any solution … --- ## [GC 150 bloqueado por administrador](https://community.anviz.com/t/gc-150-bloqueado-por-administrador/2471)
**Author:** [@Cuaran\_Lerma](https://community.anviz.com/u/Cuaran_Lerma)\ **Replies:** 0\ **Last updated:** [April 30, 2025, 4:52pm UTC](https://community.anviz.com/t/gc-150-bloqueado-por-administrador/2471 "2025-04-30T16:52:48Z")
Tengo un GC 150 que esta bloqueado por administrador, tiene configurado un administrador que no es posible localizar, intente por el CrossChex Standard V4 conectado por USB y no es posible la comunicacion, adicional tien… --- ## [¿Es posible migrar de Access a SQL Server?](https://community.anviz.com/t/es-posible-migrar-de-access-a-sql-server/1168)
**Author:** [@soporte2](https://community.anviz.com/u/soporte2)\ **Replies:** 4\ **Last updated:** [April 29, 2025, 8:30am UTC](https://community.anviz.com/t/es-posible-migrar-de-access-a-sql-server/1168 "2025-04-29T08:30:45Z")
Buenas tardes. Soy nuevo en la comunidad y me gustaría saber si es posible migrar una base de datos Access a SqlServer. Se trata de un Anviz EP300 y la idea es no perder los datos y configuración. Gracias de antemano. --- ## [How to Set Up Wi-Fi on GC100 and GC150 to Connect CrossChex Software](https://community.anviz.com/t/how-to-set-up-wi-fi-on-gc100-and-gc150-to-connect-crosschex-software/86)
**Author:** [@Johnny\_Anviz](https://community.anviz.com/u/Johnny_Anviz)\ **Replies:** 2\ **Last updated:** [April 29, 2025, 8:20am UTC](https://community.anviz.com/t/how-to-set-up-wi-fi-on-gc100-and-gc150-to-connect-crosschex-software/86 "2025-04-29T08:20:38Z")
Please read the following step-by-step instructions carefully for setting up Wi-Fi on your GC100 and GC150 device. Note: GC150 is equipped with built-in Wi-Fi and it’s an optional function for GC100, please check the l… --- ## [LA UI de Reportes sale en Arabe?](https://community.anviz.com/t/la-ui-de-reportes-sale-en-arabe/1979)
**Author:** [@svc.sim](https://community.anviz.com/u/svc.sim)\ **Replies:** 13\ **Last updated:** [April 11, 2025, 10:24pm UTC](https://community.anviz.com/t/la-ui-de-reportes-sale-en-arabe/1979 "2025-04-11T22:24:06Z")
Hola despues de instalar la ultima vrsion del Crosschex 5.0.3.0 que teneis publicada , veo que los reportes salen en Arabe, se puede modificar esto? Tambien megustaria saber si hay algun manual para incluir mas campos o … --- ## [Report editor guide](https://community.anviz.com/t/report-editor-guide/2419)
**Author:** [@Durdenic](https://community.anviz.com/u/Durdenic)\ **Replies:** 2\ **Last updated:** [March 31, 2025, 8:13am UTC](https://community.anviz.com/t/report-editor-guide/2419 "2025-03-31T08:13:43Z")
I want to edit daily record output in a way that at the end of report total recorded time will be calculated. Is there some kind of a manual describing how report editor works? --- ## [Consecutive fingerprint enrolls](https://community.anviz.com/t/consecutive-fingerprint-enrolls/2403)
**Author:** [@Gea\_Montes](https://community.anviz.com/u/Gea_Montes)\ **Replies:** 1\ **Last updated:** [March 24, 2025, 6:34am UTC](https://community.anviz.com/t/consecutive-fingerprint-enrolls/2403 "2025-03-24T06:34:46Z")
When my employees register, sometimes they quickly place their finger multiple times, and the reader scans it several times, resulting in multiple consecutive records. Is there any setting to fix this? --- ## [T5 Pro Mini USB Connection](https://community.anviz.com/t/t5-pro-mini-usb-connection/2114)
**Author:** [@rfernandez](https://community.anviz.com/u/rfernandez)\ **Replies:** 8\ **Last updated:** [February 12, 2025, 7:59am UTC](https://community.anviz.com/t/t5-pro-mini-usb-connection/2114 "2025-02-12T07:59:41Z")
Hi, I’m trying to reset my T5 Pro and managed to add it on CrossChex Application using mini USB connection, but once I synchronize time, it gives me error “Failed to retrieve terminal type” I used to follow the instru… --- ## [How to Do Live Detection Calibration on Face Series](https://community.anviz.com/t/how-to-do-live-detection-calibration-on-face-series/2243)
**Author:** [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)\ **Replies:** 0\ **Last updated:** [January 3, 2025, 9:55am UTC](https://community.anviz.com/t/how-to-do-live-detection-calibration-on-face-series/2243 "2025-01-03T09:55:15Z")
Have you ever encountered an issue where the device can recognize you but fails to grant you the pass? Your name is in red, but the door won’t open. You can check the tutorial video below on how to perform the Live D… --- ## [Error C2 PRO al intentar acceder a él en otro segmento](https://community.anviz.com/t/error-c2-pro-al-intentar-acceder-a-el-en-otro-segmento/1559)
**Author:** [@aarmas](https://community.anviz.com/u/aarmas)\ **Replies:** 10\ **Last updated:** [January 2, 2025, 5:31am UTC](https://community.anviz.com/t/error-c2-pro-al-intentar-acceder-a-el-en-otro-segmento/1559 "2025-01-02T05:31:01Z")
Tenemos varias redes conectadas con diferentes segmentos y en cada red, un dispositivo C2 PRO. En uno de esos segmentos uno de los dispositivos está conectado vía WIFI, cuando me conecto a un pc que está en su segmento, … --- ## [Crosschex time schedule](https://community.anviz.com/t/crosschex-time-schedule/1345)
**Author:** [@Info1](https://community.anviz.com/u/Info1)\ **Replies:** 7\ **Last updated:** [October 14, 2024, 5:25am UTC](https://community.anviz.com/t/crosschex-time-schedule/1345 "2024-10-14T05:25:41Z")
Good morning. I have set the working day in the morning and in the afternoon as we take a break at noon so 8/12 and 13.3/17.3. however, there are times when collaborators stay and continue but the system recognizes only … --- ## [Witch version of Crosschex to manager TC550, TC580 and C2 Pro?](https://community.anviz.com/t/witch-version-of-crosschex-to-manager-tc550-tc580-and-c2-pro/1951)
**Author:** [@suporte.it](https://community.anviz.com/u/suporte.it)\ **Replies:** 3\ **Last updated:** [September 24, 2024, 6:33am UTC](https://community.anviz.com/t/witch-version-of-crosschex-to-manager-tc550-tc580-and-c2-pro/1951 "2024-09-24T06:33:00Z")
Hi, We have serveral Anviz models: TC550, TC580 and C2 Pro. We installed crosschex 4.3.5 to manage TC550. We tried 5.0.0 but dind’t work as expected. To manage the TC580 and C2Pro we have to install another instance o… --- ## [Card cant open with crosschex 5.0.3](https://community.anviz.com/t/card-cant-open-with-crosschex-5-0-3/1930)
**Author:** [@luca1](https://community.anviz.com/u/luca1)\ **Replies:** 0\ **Last updated:** [July 30, 2024, 10:41pm UTC](https://community.anviz.com/t/card-cant-open-with-crosschex-5-0-3/1930 "2024-07-30T22:41:04Z")
Hi Thanks for your attention BEFORE Windows 11 Crosschex 5.0.1 4 reader M5A N rfid card for open Doors Issues when I scroll users list crosschex goes on error when loading privileges for card/user obtain a load … --- ## [Palm Vein Biometric Recognition Technology](https://community.anviz.com/t/palm-vein-biometric-recognition-technology/1881)
**Author:** [@Felix\_Anviz](https://community.anviz.com/u/Felix_Anviz)\ **Replies:** 3\ **Last updated:** [July 5, 2024, 6:57am UTC](https://community.anviz.com/t/palm-vein-biometric-recognition-technology/1881 "2024-07-05T06:57:29Z")
How does Palm vein pattern recognition work？ The haemoglobin in your blood contains oxygen once it is transported from your lungs through the arteries to the tissues in your body. Once the blood flows back to your heart… --- ## [What's different of the Palm Vien Recognition and Palm Print Recognition?](https://community.anviz.com/t/whats-different-of-the-palm-vien-recognition-and-palm-print-recognition/1884)
**Author:** [@Felix\_Anviz](https://community.anviz.com/u/Felix_Anviz)\ **Replies:** 0\ **Last updated:** [July 5, 2024, 1:17am UTC](https://community.anviz.com/t/whats-different-of-the-palm-vien-recognition-and-palm-print-recognition/1884 "2024-07-05T01:17:45Z")
We will presents a contactless hand-based biometric system to acquire the palm print and palm vein features. Palm prints refer to the smoothly flowing pattern formed by alternating creases and troughs on the palmar surf… --- ## [Crosscheck standard reports](https://community.anviz.com/t/crosscheck-standard-reports/1823)
**Author:** [@hmoreno](https://community.anviz.com/u/hmoreno)\ **Replies:** 1\ **Last updated:** [May 22, 2024, 7:24am UTC](https://community.anviz.com/t/crosscheck-standard-reports/1823 "2024-05-22T07:24:24Z")
Hi, with application crosscheck standard for how long is saving check-in/check-out registers or any other record in the database? 30/60/90/more days? Thanks in advance --- ## [Problemas conexion con CrossChex Cloud](https://community.anviz.com/t/problemas-conexion-con-crosschex-cloud/1780)
**Author:** [@jforteza](https://community.anviz.com/u/jforteza)\ **Replies:** 0\ **Last updated:** [April 23, 2024, 10:01am UTC](https://community.anviz.com/t/problemas-conexion-con-crosschex-cloud/1780 "2024-04-23T10:01:51Z")
Buenos dias! Tenemos varios dispositivos VF30PRO que nos gustaría comenzar a usar en el sistema Cloud. Hemos realizado la configuración con código de usuario y contraseña de cloud en el dispositivo y aunque el test de … --- ## [EP30 Configuración (Desactivar usuario administrador ID 0)](https://community.anviz.com/t/ep30-configuracion-desactivar-usuario-administrador-id-0/1717)
**Author:** [@LKUser](https://community.anviz.com/u/LKUser)\ **Replies:** 3\ **Last updated:** [March 25, 2024, 1:58pm UTC](https://community.anviz.com/t/ep30-configuracion-desactivar-usuario-administrador-id-0/1717 "2024-03-25T13:58:45Z")
Hola! Estamos utilizando dispositivos ANVIZ EP30. Estos dispotivos tienen un usuario administrador que puede ser accedido a través de la interfaz del propio dispositivo. Queremos utilizar el usuario administrador únic… --- ## [Anviz A300 remover admin](https://community.anviz.com/t/anviz-a300-remover-admin/1685)
**Author:** [@ricardocvram](https://community.anviz.com/u/ricardocvram)\ **Replies:** 3\ **Last updated:** [March 21, 2024, 5:31pm UTC](https://community.anviz.com/t/anviz-a300-remover-admin/1685 "2024-03-21T17:31:02Z")
Buenos dias Alguien puede ayudarme a remover o ADMIN en un A300, He intentado con la el crosschex via USB sin exito., He intentado tambien con el ID 0 y password : ultimos 6 digitos del numero se serie y no funcion… --- ## [Anviz VF30 Pro no WiFI](https://community.anviz.com/t/anviz-vf30-pro-no-wifi/1698)
**Author:** [@hmoreno](https://community.anviz.com/u/hmoreno)\ **Replies:** 3\ **Last updated:** [March 18, 2024, 4:40pm UTC](https://community.anviz.com/t/anviz-vf30-pro-no-wifi/1698 "2024-03-18T16:40:34Z")
Hi Anviz Support, it is supposed that device Anviz VF30 PRo has WiFI integrated, but my device hasn’t this option in network options of the device, this is possible? or it is needed some firmware upgrade? Thanks in adv… [Next page](https://community.anviz.com/c/how-it-works/25.md?page=1)