# How It Works **URL:** https://community.anviz.com/c/how-it-works/25.md?page=1 [Latest](https://community.anviz.com/latest.md) · [Categories](https://community.anviz.com/categories.md) · [Tags](https://community.anviz.com/tags.md) **Page:** 2 --- ## [Configurar tiempo de descanso menor de 1 hora](https://community.anviz.com/t/configurar-tiempo-de-descanso-menor-de-1-hora/1616)
**Author:** [@viveroslaspalmeras](https://community.anviz.com/u/viveroslaspalmeras)\ **Replies:** 1\ **Last updated:** [February 2, 2024, 7:17pm UTC](https://community.anviz.com/t/configurar-tiempo-de-descanso-menor-de-1-hora/1616 "2024-02-02T19:17:18Z")
Buenos días, Cuando intento configurar un descanso, no me deja seleccionar menos de 1 hora de tiempo. Actualmente mis trabajadores según convenio tienen derecho a un descanso de 30 minutos por jornada trabajada. Me gust… --- ## [Automatic In/Out](https://community.anviz.com/t/automatic-in-out/1582)
**Author:** [@giancarlo.tammacco](https://community.anviz.com/u/giancarlo.tammacco)\ **Replies:** 9\ **Last updated:** [January 29, 2024, 3:30pm UTC](https://community.anviz.com/t/automatic-in-out/1582 "2024-01-29T15:30:06Z")
HELLO. I need to ask question. I’ve ANVIZ EP300-ID PRO BT- WIFI . I need to know if there Is any possibility for working mode like this: For example: Employers enter in the factory at 7.00 AM with badge. They will go… --- ## [Deshabilitar el clock in/out a través de la app](https://community.anviz.com/t/deshabilitar-el-clock-in-out-a-traves-de-la-app/1592)
**Author:** [@viveroslaspalmeras](https://community.anviz.com/u/viveroslaspalmeras)\ **Replies:** 3\ **Last updated:** [January 23, 2024, 1:13pm UTC](https://community.anviz.com/t/deshabilitar-el-clock-in-out-a-traves-de-la-app/1592 "2024-01-23T13:13:50Z")
Buenos dias, ¿Hay alguna manera de deshabilitar la posibilidad de que los empleados usen la función de fichar a través de la app? No usamos trabajo remoto, el fichaje debe ser siempre presencial. --- ## [American Rotation schedule](https://community.anviz.com/t/american-rotation-schedule/1587)
**Author:** [@xtremecoolling](https://community.anviz.com/u/xtremecoolling)\ **Replies:** 4\ **Last updated:** [January 18, 2024, 4:49pm UTC](https://community.anviz.com/t/american-rotation-schedule/1587 "2024-01-18T16:49:57Z")
Hi, I have a dilemma. In our company, we have a so called “american rotation” or “american schedule”. It goes something like this: 6 working days - 2 rest days. Each group DOES NOT overlap their resting days, so there … --- ## [Monthly report without breaktime](https://community.anviz.com/t/monthly-report-without-breaktime/1566)
**Author:** [@Webmaster](https://community.anviz.com/u/Webmaster)\ **Replies:** 5\ **Last updated:** [January 10, 2024, 1:34pm UTC](https://community.anviz.com/t/monthly-report-without-breaktime/1566 "2024-01-10T13:34:08Z")
Hi, I installed ep300 pro, and use crosschex standard. So the question is how to not count the break time for lunch (from 12.00 to 13.00) in the monthly report. I attach few images, I wold like to have in the report 9hou… --- ## [C2 slim se congela](https://community.anviz.com/t/c2-slim-se-congela/1550)
**Author:** [@edgar.monroy](https://community.anviz.com/u/edgar.monroy)\ **Replies:** 1\ **Last updated:** [January 2, 2024, 1:38pm UTC](https://community.anviz.com/t/c2-slim-se-congela/1550 "2024-01-02T13:38:42Z")
acabamos de instalar un C2 Slim y todo funcionaba correctamente, hasta pasar los dias se quedo congelado, no lee tarjetas, no funciona el biometrico. vuelve a funcionar solamente cuando lo reinicio de fabrica pero pasan… --- ## [No audio after using card or scanning fingerprint on C2 Pro terminal](https://community.anviz.com/t/no-audio-after-using-card-or-scanning-fingerprint-on-c2-pro-terminal/1555)
**Author:** [@ivette](https://community.anviz.com/u/ivette)\ **Replies:** 1\ **Last updated:** [January 2, 2024, 1:33pm UTC](https://community.anviz.com/t/no-audio-after-using-card-or-scanning-fingerprint-on-c2-pro-terminal/1555 "2024-01-02T13:33:25Z")
We are managing around 150 C2 pro terminals, and one of them recently has a problem with the audio that normally sounds after using the card or scanning the fingerprint (“Thank you” or “access allowed”). The volume on th… --- ## [Error al iniciar software](https://community.anviz.com/t/error-al-iniciar-software/1317)
**Author:** [@pedro.morales](https://community.anviz.com/u/pedro.morales)\ **Replies:** 2\ **Last updated:** [August 24, 2023, 4:22pm UTC](https://community.anviz.com/t/error-al-iniciar-software/1317 "2023-08-24T16:22:07Z")
El día de hoy cuando fuimos a abrir el software de acceso al biométrico Anviz ep300 me genero el error "Esta aplicación se ha bloqueado para protegerte (Imagen adjunta error 1), por tal motivo busque en la pagina de Anvi… --- ## [No se puede Instalar Software](https://community.anviz.com/t/no-se-puede-instalar-software/1321)
**Author:** [@cmrover1](https://community.anviz.com/u/cmrover1)\ **Replies:** 1\ **Last updated:** [August 24, 2023, 4:18pm UTC](https://community.anviz.com/t/no-se-puede-instalar-software/1321 "2023-08-24T16:18:15Z")
--- ## [ sign by fingers only ](https://community.anviz.com/t/sign-by-fingers-only/1269)
**Author:** [@it12](https://community.anviz.com/u/it12)\ **Replies:** 2\ **Last updated:** [August 9, 2023, 12:03pm UTC](https://community.anviz.com/t/sign-by-fingers-only/1269 "2023-08-09T12:03:58Z")
we need to deny user to sign by fingers they have to us id card to attend and the same time we need to save the fingers as a second solution if they forgot or lost the ID card. --- ## [Disabling user possibility to read TA on the terminal display](https://community.anviz.com/t/disabling-user-possibility-to-read-ta-on-the-terminal-display/1292)
**Author:** [@a.perfetti](https://community.anviz.com/u/a.perfetti)\ **Replies:** 3\ **Last updated:** [August 9, 2023, 6:30am UTC](https://community.anviz.com/t/disabling-user-possibility-to-read-ta-on-the-terminal-display/1292 "2023-08-09T06:30:19Z")
Hello, we have several W1-Pro in our factory and by our policy users should not be able to read their TA on the display but if pressing M after badging they can actually read their last TA. Is there a way to disable this… --- ## [How to Enter Device Menu When You Forget Password](https://community.anviz.com/t/how-to-enter-device-menu-when-you-forget-password/401)
**Author:** [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)\ **Replies:** 0\ **Last updated:** [July 13, 2022, 7:43am UTC](https://community.anviz.com/t/how-to-enter-device-menu-when-you-forget-password/401 "2022-07-13T07:43:36Z")
This is a detailed guide for how you can do to enter the device menu when you forget your password. There are 2 situations and please choose the guide that works for your case. Situation 1: —When your device can be co… --- ## [Tiempo Extra (OverTime)](https://community.anviz.com/t/tiempo-extra-overtime/1128)
**Author:** [@fernando](https://community.anviz.com/u/fernando)\ **Replies:** 7\ **Last updated:** [July 20, 2023, 10:35pm UTC](https://community.anviz.com/t/tiempo-extra-overtime/1128 "2023-07-20T22:35:10Z")
Hola es posible configurar el redondeo que un colaborador carga en la APP? Notamos que al cargar por ejemplo un OT de 18:10 a 19:00, considera solo 0 horas --- ## [API token expiration](https://community.anviz.com/t/api-token-expiration/1227)
**Author:** [@ohayo04.jd](https://community.anviz.com/u/ohayo04.jd)\ **Replies:** 7\ **Last updated:** [July 14, 2023, 12:43am UTC](https://community.anviz.com/t/api-token-expiration/1227 "2023-07-14T00:43:57Z")
Hi! Good day. I would like to know if the token we get from post request using your api have an expiration? Also, I would like to know if using your cloud system is lifetime to use? Thank you very much. Hoping for you fe… --- ## [APP/CLOUD time doesn't works](https://community.anviz.com/t/app-cloud-time-doesnt-works/1136)
**Author:** [@jvivo](https://community.anviz.com/u/jvivo)\ **Replies:** 5\ **Last updated:** [July 5, 2023, 6:19pm UTC](https://community.anviz.com/t/app-cloud-time-doesnt-works/1136 "2023-07-05T18:19:35Z")
I have a problem with the time into the APP. The time into the AP3000 Pro it’s correct. If I punch directly into the device, the time is good. The AIM Crosschex Standard show a correct time…BUT when the cloud takes this… --- ## [Management/control of C2 Slim from Local network & Internet either through Wifi or Ethernet](https://community.anviz.com/t/management-control-of-c2-slim-from-local-network-internet-either-through-wifi-or-ethernet/1216)
**Author:** [@menespus](https://community.anviz.com/u/menespus)\ **Replies:** 1\ **Last updated:** [July 3, 2023, 12:38pm UTC](https://community.anviz.com/t/management-control-of-c2-slim-from-local-network-internet-either-through-wifi-or-ethernet/1216 "2023-07-03T12:38:14Z")
Need detailed guidance on how to configure Management/control access to C2 Slim bios (and other similar devices) via network Wifi or Ethernet either through local or internet. Advise specifically on config steps and po… --- ## [I think I messed up my database](https://community.anviz.com/t/i-think-i-messed-up-my-database/1213)
**Author:** [@jhonjhon137](https://community.anviz.com/u/jhonjhon137)\ **Replies:** 2\ **Last updated:** [June 30, 2023, 7:35am UTC](https://community.anviz.com/t/i-think-i-messed-up-my-database/1213 "2023-06-30T07:35:30Z")
There was an existing record before and now i get this error everytime i scroll the users page and it keeps duplicating. I already tried reinstalling the software and I think the database of the device is already the… --- ## [How to Synchronize Daylight Saving Time When CrossChex Cloud Is Connected](https://community.anviz.com/t/how-to-synchronize-daylight-saving-time-when-crosschex-cloud-is-connected/1000)
**Author:** [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)\ **Replies:** 7\ **Last updated:** [June 27, 2023, 8:15am UTC](https://community.anviz.com/t/how-to-synchronize-daylight-saving-time-when-crosschex-cloud-is-connected/1000 "2023-06-27T08:15:26Z")
Please make sure the device is connected to Cloud and follow the steps below: Enter-Menu-Setting-General Check and set correct time zone. After Cloud is connected, the device time will be synchronized to standard… --- ## [API functionality](https://community.anviz.com/t/api-functionality/1176)
**Author:** [@jesus.tufino](https://community.anviz.com/u/jesus.tufino)\ **Replies:** 1\ **Last updated:** [June 16, 2023, 2:40pm UTC](https://community.anviz.com/t/api-functionality/1176 "2023-06-16T14:40:22Z")
Hi i´m interested in knowing how the APi works and if there is any interface --- ## [Vacaciones y Enfermedad](https://community.anviz.com/t/vacaciones-y-enfermedad/1125)
**Author:** [@fernando](https://community.anviz.com/u/fernando)\ **Replies:** 1\ **Last updated:** [May 25, 2023, 7:50am UTC](https://community.anviz.com/t/vacaciones-y-enfermedad/1125 "2023-05-25T07:50:10Z")
Hola! Es posible asignar vacaciones o licencia por enfermedad como ADMIN y no mediante un REQUEST de un colaborador? Gracias. --- ## [Aprobacion Solicitudes](https://community.anviz.com/t/aprobacion-solicitudes/1126)
**Author:** [@fernando](https://community.anviz.com/u/fernando)\ **Replies:** 1\ **Last updated:** [May 25, 2023, 7:35am UTC](https://community.anviz.com/t/aprobacion-solicitudes/1126 "2023-05-25T07:35:35Z")
Es posible establecer quien puede aprobar solicitudes? O solo esta para los administradores del sistema? --- ## [Can not connect to the T&A machine Anviz A350C](https://community.anviz.com/t/can-not-connect-to-the-t-a-machine-anviz-a350c/1014)
**Author:** [@cub3cu83](https://community.anviz.com/u/cub3cu83)\ **Replies:** 2\ **Last updated:** [April 11, 2023, 6:29pm UTC](https://community.anviz.com/t/can-not-connect-to-the-t-a-machine-anviz-a350c/1014 "2023-04-11T18:29:21Z")
Hi I have another anviz terminal the model is ANVIZ A350 C COLOR SCREEN RFID TIME ATTENDANCE. As happened with an old terminal, I can’t connect the device to the CrossChex program, it tells me : \[15:36:37\]3\[1\]Can not co… --- ## [Working hours configuration](https://community.anviz.com/t/working-hours-configuration/987)
**Author:** [@cub3cu83](https://community.anviz.com/u/cub3cu83)\ **Replies:** 3\ **Last updated:** [April 4, 2023, 2:50pm UTC](https://community.anviz.com/t/working-hours-configuration/987 "2023-04-04T14:50:10Z")
Hi, I have a problem with the working hours configuration. Work shifts should be: Work entrance at 8:00 Lunch break at 12:00 Return for lunch break at 12:30 End of work shift at 16:00 My problem is only one, and it… --- ## [Hola, como crear Jornada laboral incluyendo sabado medio dia](https://community.anviz.com/t/hola-como-crear-jornada-laboral-incluyendo-sabado-medio-dia/939)
**Author:** [@dgiraldez](https://community.anviz.com/u/dgiraldez)\ **Replies:** 1\ **Last updated:** [March 1, 2023, 9:06pm UTC](https://community.anviz.com/t/hola-como-crear-jornada-laboral-incluyendo-sabado-medio-dia/939 "2023-03-01T21:06:02Z")
buenas, mi pregunta es como creo una jornada laboral donde los dias de semana se trabajen de 8:00 AM a 5:00 PM con una hora de almuerzo y los sabados de 8:00 AM a 12:00 PM, es decir la jornada sea de 44 horas semanales, … --- ## [Crosschex Software](https://community.anviz.com/t/crosschex-software/916)
**Author:** [@bobdizon](https://community.anviz.com/u/bobdizon)\ **Replies:** 2\ **Last updated:** [February 26, 2023, 1:58pm UTC](https://community.anviz.com/t/crosschex-software/916 "2023-02-26T13:58:16Z")
Need insights on the Crosschex Apps. Would like to know the difference between the ADD DEVICE - Device ID and Device No. --- ## [.dll error in CrossChex Standard v5](https://community.anviz.com/t/dll-error-in-crosschex-standard-v5/914)
**Author:** [@fabiola.gonzalez](https://community.anviz.com/u/fabiola.gonzalez)\ **Replies:** 1\ **Last updated:** [February 23, 2023, 6:09pm UTC](https://community.anviz.com/t/dll-error-in-crosschex-standard-v5/914 "2023-02-23T18:09:39Z")
Hello I have been testing CrossChex Std v5 in several computers (Win10 and Win11) and have been receiving the following error: I know is due to a C++ library, but installing different versions of it did not solve the… --- ## [How to Fix FaceDeep 3 or FaceDeep 5 When It Is Hard to Identify The Users with Big Beard](https://community.anviz.com/t/how-to-fix-facedeep-3-or-facedeep-5-when-it-is-hard-to-identify-the-users-with-big-beard/433)
**Author:** [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)\ **Replies:** 2\ **Last updated:** [January 20, 2023, 6:56am UTC](https://community.anviz.com/t/how-to-fix-facedeep-3-or-facedeep-5-when-it-is-hard-to-identify-the-users-with-big-beard/433 "2023-01-20T06:56:09Z")
In our best efforts to provide an excellent service to all of our users, we are here to help you fix the problem of the facial recognition for Facedeep 3 and Facedeep 5. If your Facedeep 3 or Facedeep 5 can’t recognize … --- ## [M3 Pro sensitivity](https://community.anviz.com/t/m3-pro-sensitivity/821)
**Author:** [@jarkssales](https://community.anviz.com/u/jarkssales)\ **Replies:** 2\ **Last updated:** [January 16, 2023, 4:11am UTC](https://community.anviz.com/t/m3-pro-sensitivity/821 "2023-01-16T04:11:38Z")
Is there anyway to adjust the sensitivity of the M3 Pro? The customer complains about touch keys being very sensitive on 3 devices. --- ## [Acces Control M3 and VP30](https://community.anviz.com/t/acces-control-m3-and-vp30/768)
**Author:** [@ricardocvram](https://community.anviz.com/u/ricardocvram)\ **Replies:** 3\ **Last updated:** [December 16, 2022, 9:56am UTC](https://community.anviz.com/t/acces-control-m3-and-vp30/768 "2022-12-16T09:56:31Z")
Hi, I have 1 terminal M3 and 1 VP30. I need that, for example, from 08:00 a.m. to 02:00 p.m., the door remains “open”, without the use of RFID cards. What would be the alternatives to implement? I have thought about … --- ## [Access Control Anviz t5 Pro](https://community.anviz.com/t/access-control-anviz-t5-pro/728)
**Author:** [@Franjbq](https://community.anviz.com/u/Franjbq)\ **Replies:** 2\ **Last updated:** [December 6, 2022, 11:03pm UTC](https://community.anviz.com/t/access-control-anviz-t5-pro/728 "2022-12-06T23:03:27Z")
Hola, tengo dos controles de acceso anviz t5 pro, y cuando intento grabar nuevas llaves de acceso me sale el error que aparece en la imagen, son llaves nuevas, a que es debido ese error? como lo puedo solucionar? Gracias … [Previous page](https://community.anviz.com/c/how-it-works/25.md) [Next page](https://community.anviz.com/c/how-it-works/25.md?page=2)