# Products **URL:** https://community.anviz.com/c/products/6.md?page=4 [Latest](https://community.anviz.com/latest.md) · [Categories](https://community.anviz.com/categories.md) · [Tags](https://community.anviz.com/tags.md) **Page:** 5 --- ## [Cannot Download Report Record](https://community.anviz.com/t/cannot-download-report-record/906)
**Author:** [@shabuhachiit](https://community.anviz.com/u/shabuhachiit)\ **Replies:** 3\ **Last updated:** [November 9, 2023, 1:07pm UTC](https://community.anviz.com/t/cannot-download-report-record/906 "2023-11-09T13:07:13Z")
Hi Please Help that we cannot download the record report We are from Indonesia Thanks & Regards, Denny --- ## [Erro de registos](https://community.anviz.com/t/erro-de-registos/1461)
**Author:** [@joaoazevedopires2016](https://community.anviz.com/u/joaoazevedopires2016)\ **Replies:** 1\ **Last updated:** [November 6, 2023, 2:22pm UTC](https://community.anviz.com/t/erro-de-registos/1461 "2023-11-06T14:22:56Z")
Ola, Eu faço o registo no anviz A series mas só ao fim de varias vezes a registar é que me aparece 1 no software, alguem me sabe dizer o que podera ser isto? Obrigado --- ## [W1C PRO - How to make the terminal send a data line with each transaction?](https://community.anviz.com/t/w1c-pro-how-to-make-the-terminal-send-a-data-line-with-each-transaction/1453)
**Author:** [@amorosik](https://community.anviz.com/u/amorosik)\ **Replies:** 1\ **Last updated:** [November 6, 2023, 2:21pm UTC](https://community.anviz.com/t/w1c-pro-how-to-make-the-terminal-send-a-data-line-with-each-transaction/1453 "2023-11-06T14:21:36Z")
I have a W1C PRO terminal I would like to have the information read by the terminal sent in real-time and therefore exactly when the badge swiping operation on the terminal is performed I see that in the configuration … --- ## [In T&A Report actual working time calculate wrong](https://community.anviz.com/t/in-t-a-report-actual-working-time-calculate-wrong/1416)
**Author:** [@nico](https://community.anviz.com/u/nico)\ **Replies:** 6\ **Last updated:** [October 24, 2023, 2:40pm UTC](https://community.anviz.com/t/in-t-a-report-actual-working-time-calculate-wrong/1416 "2023-10-24T14:40:00Z")
--- ## [No descargar los usuarios con el W1 Pro](https://community.anviz.com/t/no-descargar-los-usuarios-con-el-w1-pro/1402)
**Author:** [@tavomb0129](https://community.anviz.com/u/tavomb0129)\ **Replies:** 3\ **Last updated:** [October 7, 2023, 12:08am UTC](https://community.anviz.com/t/no-descargar-los-usuarios-con-el-w1-pro/1402 "2023-10-07T00:08:13Z")
No me quiere descargar los usuarios --- ## [Decimales en Crosschex Estándar](https://community.anviz.com/t/decimales-en-crosschex-estandar/1400)
**Author:** [@jesus.garcia](https://community.anviz.com/u/jesus.garcia)\ **Replies:** 2\ **Last updated:** [October 6, 2023, 5:34pm UTC](https://community.anviz.com/t/decimales-en-crosschex-estandar/1400 "2023-10-06T17:34:33Z")
Hola a todos. Me acaba de pasar con un cliente que al momento de generar el Reporte mensual de asistencia, en algunos campos, por ejemplo el de llegadas tarde, los minutos me los pone en decimales, pero sin hacer un red… --- ## [Checkin details](https://community.anviz.com/t/checkin-details/1380)
**Author:** [@Afu](https://community.anviz.com/u/Afu)\ **Replies:** 3\ **Last updated:** [September 25, 2023, 11:38am UTC](https://community.anviz.com/t/checkin-details/1380 "2023-09-25T11:38:39Z")
Is there any option we can get checkin information for checkin done using mobile application from API (POST Get Record), current its showing only physical devices checkin details. --- ## [Device Remove from CrossChex Cloud](https://community.anviz.com/t/device-remove-from-crosschex-cloud/1377)
**Author:** [@ppdcl.amit1](https://community.anviz.com/u/ppdcl.amit1)\ **Replies:** 0\ **Last updated:** [September 21, 2023, 7:53am UTC](https://community.anviz.com/t/device-remove-from-crosschex-cloud/1377 "2023-09-21T07:53:37Z")
Dear ANVIZ Support team I want to remove my old device from the W1 Pro from CrossChex cloud software. You are please requested to provide the solution. Thanks. --- ## [Remove Device CrossChex Cloud](https://community.anviz.com/t/remove-device-crosschex-cloud/1372)
**Author:** [@ppdcl.amit1](https://community.anviz.com/u/ppdcl.amit1)\ **Replies:** 0\ **Last updated:** [September 20, 2023, 6:00pm UTC](https://community.anviz.com/t/remove-device-crosschex-cloud/1372 "2023-09-20T18:00:15Z")
I want to remove my old W1 pro device from my CrossChex Cloud account. Can you please help me in removing the device. --- ## [Device Remove CrossChex Cloud](https://community.anviz.com/t/device-remove-crosschex-cloud/1370)
**Author:** [@ppdcl.amit1](https://community.anviz.com/u/ppdcl.amit1)\ **Replies:** 0\ **Last updated:** [September 20, 2023, 5:56pm UTC](https://community.anviz.com/t/device-remove-crosschex-cloud/1370 "2023-09-20T17:56:17Z")
I have recently purchased a new W1Pro attendance machine device. I want to remove old device from CrossChex Cloud. Can you please help in removing the device. --- ## [No conecta con la nueva version V5](https://community.anviz.com/t/no-conecta-con-la-nueva-version-v5/1359)
**Author:** [@joseluisfranco](https://community.anviz.com/u/joseluisfranco)\ **Replies:** 1\ **Last updated:** [September 18, 2023, 1:48pm UTC](https://community.anviz.com/t/no-conecta-con-la-nueva-version-v5/1359 "2023-09-18T13:48:09Z")
Hola, al realizar la actualización del programa a la nueva V5, me ha dejado de conectar con los dispositivos, en la pantalla principal me salen como Online pero no puedo interactuar con ellos. ¿Como podria solucionarlo? … --- ## [CrossChex Cloud API definition](https://community.anviz.com/t/crosschex-cloud-api-definition/1139)
**Author:** [@juanr4dev](https://community.anviz.com/u/juanr4dev)\ **Replies:** 4\ **Last updated:** [September 18, 2023, 10:18am UTC](https://community.anviz.com/t/crosschex-cloud-api-definition/1139 "2023-09-18T10:18:15Z")
Hi, We would like to be able to perform our own work hour calculations using the logs obtained via the API, but we are missing information. Is there any possibility to get employee schedules and shifts via API? And put … --- ## [Crosschex cloud fingerprint data loss](https://community.anviz.com/t/crosschex-cloud-fingerprint-data-loss/1356)
**Author:** [@Rolando](https://community.anviz.com/u/Rolando)\ **Replies:** 1\ **Last updated:** [September 14, 2023, 2:24pm UTC](https://community.anviz.com/t/crosschex-cloud-fingerprint-data-loss/1356 "2023-09-14T14:24:42Z")
Hi, We have an issue with two EP300 PRO devices connected to cloud. In the Crosschex cloud, we register the fingerprint and the next day when trying to add new fingerprints for different users, it deletes all users fi… --- ## [CrossChex Cloud #9 – How to Add Fixed Working Shifts (Break Function)](https://community.anviz.com/t/crosschex-cloud-9-how-to-add-fixed-working-shifts-break-function/400)
**Author:** [@Leonardo\_Anviz](https://community.anviz.com/u/Leonardo_Anviz)\ **Replies:** 13\ **Last updated:** [September 14, 2023, 2:23pm UTC](https://community.anviz.com/t/crosschex-cloud-9-how-to-add-fixed-working-shifts-break-function/400 "2023-09-14T14:23:07Z")
Hi there, Welcome to our nineth tutorial about the Anviz CrossChex Cloud! The main objective of this tutorial is to understand how to create and modify working shifts for your employees, considering they will work … --- ## [Login y password del web server?(RESUELTO)](https://community.anviz.com/t/login-y-password-del-web-server-resuelto/1339)
**Author:** [@roberto](https://community.anviz.com/u/roberto)\ **Replies:** 3\ **Last updated:** [September 6, 2023, 2:08pm UTC](https://community.anviz.com/t/login-y-password-del-web-server-resuelto/1339 "2023-09-06T14:08:57Z")
Alguien sabe el usuario y password del web server, el modelo es c2 ka. he intentado todo lo habitual, aparte de 0 que es el admin por default y 12345 password por default, la verdad es que falta bastante informacion en … --- ## [M3 Pro Problema con usuarios administradores y vinculación cloud](https://community.anviz.com/t/m3-pro-problema-con-usuarios-administradores-y-vinculacion-cloud/1307)
**Author:** [@antoniopareja34](https://community.anviz.com/u/antoniopareja34)\ **Replies:** 5\ **Last updated:** [August 24, 2023, 9:04pm UTC](https://community.anviz.com/t/m3-pro-problema-con-usuarios-administradores-y-vinculacion-cloud/1307 "2023-08-24T21:04:54Z")
M3 Pro Firmware version: 03.08.BJ Version del archivo del sistema: 01.08.04 Kernel: g1221f89\_W03 Buenos días, Soy Administrador de sistemas y tengo varias dificultades con este teclado para su instalación: Desde l… --- ## [How to set up breaks?](https://community.anviz.com/t/how-to-set-up-breaks/1278)
**Author:** [@ary\_dary](https://community.anviz.com/u/ary_dary)\ **Replies:** 7\ **Last updated:** [August 11, 2023, 2:51pm UTC](https://community.anviz.com/t/how-to-set-up-breaks/1278 "2023-08-11T14:51:31Z")
Hi, how we can integrate set up breaks in crosscheck cloud? if worker double scan, then IN will overwrite. how can we set 30 min. break for example to log in and out during shift? thanks. --- ## [How to mark checking in and out on a device](https://community.anviz.com/t/how-to-mark-checking-in-and-out-on-a-device/1276)
**Author:** [@zdenkoraic](https://community.anviz.com/u/zdenkoraic)\ **Replies:** 2\ **Last updated:** [August 3, 2023, 7:18am UTC](https://community.anviz.com/t/how-to-mark-checking-in-and-out-on-a-device/1276 "2023-08-03T07:18:30Z")
My client is using single FaceDeep3 with CrossChex standard for attendance logging. Their shifts are not regular and they are open 24/7. Is there a way to set the device to mark checking in with a key on a device and … --- ## [2 local 2 w1 pro devices linked to crosschex cloud questions](https://community.anviz.com/t/2-local-2-w1-pro-devices-linked-to-crosschex-cloud-questions/267)
**Author:** [@w4z004](https://community.anviz.com/u/w4z004)\ **Replies:** 11\ **Last updated:** [July 28, 2023, 4:10pm UTC](https://community.anviz.com/t/2-local-2-w1-pro-devices-linked-to-crosschex-cloud-questions/267 "2023-07-28T16:10:14Z")
Translated , sorry ; Some employees enter at 8 am and leave at 6 am the next day when there are events, it is not possible to configure a shift like this or we have not found the option. There is no way to configure it… --- ## [Crosschex Web Access](https://community.anviz.com/t/crosschex-web-access/1248)
**Author:** [@bobdizon](https://community.anviz.com/u/bobdizon)\ **Replies:** 5\ **Last updated:** [July 19, 2023, 1:12pm UTC](https://community.anviz.com/t/crosschex-web-access/1248 "2023-07-19T13:12:07Z")
What are the options accessing Crosschex Application via web browser?? Does Crosschex V5 support web access?? --- ## [Hora incorrecta](https://community.anviz.com/t/hora-incorrecta/1239)
**Author:** [@fseijo](https://community.anviz.com/u/fseijo)\ **Replies:** 2\ **Last updated:** [July 12, 2023, 3:02pm UTC](https://community.anviz.com/t/hora-incorrecta/1239 "2023-07-12T15:02:26Z")
Buenas tardes, hoy nos está pasando que nos está genrando el registro con una hora de retraso. Bien sea a través de la APP bien sea a través de dispositivo. En ambos casos, tanto los móviles como el dispositivo (W2-Pro) … --- ## [T5 Pro doesn't being detected by Crosscheck](https://community.anviz.com/t/t5-pro-doesnt-being-detected-by-crosscheck/1017)
**Author:** [@drubio.paytech](https://community.anviz.com/u/drubio.paytech)\ **Replies:** 11\ **Last updated:** [July 7, 2023, 2:26pm UTC](https://community.anviz.com/t/t5-pro-doesnt-being-detected-by-crosscheck/1017 "2023-07-07T14:26:06Z")
Hi, I’m having a problem with a T5 Pro, it wasn’t detected by crossheck but the computer did recognize as an unknown device, so, is there someway to restore to default settings through a firmware update or downgrade? Wh… --- ## [VF 30 Pro to display only "a name" without "User ID"](https://community.anviz.com/t/vf-30-pro-to-display-only-a-name-without-user-id/1217)
**Author:** [@ViKtor](https://community.anviz.com/u/ViKtor)\ **Replies:** 1\ **Last updated:** [July 3, 2023, 2:34pm UTC](https://community.anviz.com/t/vf-30-pro-to-display-only-a-name-without-user-id/1217 "2023-07-03T14:34:03Z")
Greetings, So, as of now, the VF 30 Pro on its screen, display User ID & Employee Name. Is there a way to change that, for the devices to only display “Employee Name”?? --- ## [Is the same SDK for all devices?](https://community.anviz.com/t/is-the-same-sdk-for-all-devices/1214)
**Author:** [@jesus.tufino](https://community.anviz.com/u/jesus.tufino)\ **Replies:** 1\ **Last updated:** [June 29, 2023, 7:32pm UTC](https://community.anviz.com/t/is-the-same-sdk-for-all-devices/1214 "2023-06-29T19:32:28Z")
Hi, I want to know if exists a recently SDK update for my C2 Pro? or know if the SDK download in the Anviz page is the same, thanks for support --- ## [Search crosschex for macOS](https://community.anviz.com/t/search-crosschex-for-macos/1205)
**Author:** [@javips001](https://community.anviz.com/u/javips001)\ **Replies:** 1\ **Last updated:** [June 27, 2023, 4:51pm UTC](https://community.anviz.com/t/search-crosschex-for-macos/1205 "2023-06-27T16:51:04Z")
I am looking for a crosschex version for macOS. I wanted to know if there is one or it will be removed. Thanks --- ## [Access Violation 004099786 Error](https://community.anviz.com/t/access-violation-004099786-error/1185)
**Author:** [@Rolando](https://community.anviz.com/u/Rolando)\ **Replies:** 3\ **Last updated:** [June 23, 2023, 12:59pm UTC](https://community.anviz.com/t/access-violation-004099786-error/1185 "2023-06-23T12:59:18Z")
Hi, I get the error of “Access violation 004099786” with CROSSCHEX v 5.0 as below. Once this error appears, we need to close the app and it has been constant. The client´s OS is Windows 10. Is there any way to solv… --- ## [Crosschex 5.0 report template is broken](https://community.anviz.com/t/crosschex-5-0-report-template-is-broken/1179)
**Author:** [@Rolando](https://community.anviz.com/u/Rolando)\ **Replies:** 2\ **Last updated:** [June 20, 2023, 7:32pm UTC](https://community.anviz.com/t/crosschex-5-0-report-template-is-broken/1179 "2023-06-20T19:32:08Z")
Hi, We have Crosschex 5.0 and the report template is broken. Tried with several client´s software and all had the same issue. Is there any quick fix for this? --- ## [Card reader in to W2 Pro](https://community.anviz.com/t/card-reader-in-to-w2-pro/1181)
**Author:** [@jesus.tufino](https://community.anviz.com/u/jesus.tufino)\ **Replies:** 1\ **Last updated:** [June 20, 2023, 7:55am UTC](https://community.anviz.com/t/card-reader-in-to-w2-pro/1181 "2023-06-20T07:55:02Z")
How can i read 13.56 Mhz cards with my W2 Pro? --- ## [Can't export timesheets file](https://community.anviz.com/t/cant-export-timesheets-file/1166)
**Author:** [@l.stramenga](https://community.anviz.com/u/l.stramenga)\ **Replies:** 7\ **Last updated:** [June 19, 2023, 7:39am UTC](https://community.anviz.com/t/cant-export-timesheets-file/1166 "2023-06-19T07:39:33Z")
Hi, as the title says we can’t export the timesheets file from the cloud. For any department and research filter, the progress bar of the download remains stuck at 0%. We also tried from a different network and still t… --- ## [CrossChex v5 Dashboard Error](https://community.anviz.com/t/crosschex-v5-dashboard-error/1155)
**Author:** [@ViKtor](https://community.anviz.com/u/ViKtor)\ **Replies:** 2\ **Last updated:** [June 13, 2023, 3:50am UTC](https://community.anviz.com/t/crosschex-v5-dashboard-error/1155 "2023-06-13T03:50:38Z")
Greetings, Receiving below error when opening CrossChex Standard v5 How can i resolve this error? [Previous page](https://community.anviz.com/c/products/6.md?page=3) [Next page](https://community.anviz.com/c/products/6.md?page=5)