# Products **URL:** https://community.anviz.com/c/products/6.md?page=5 [Latest](https://community.anviz.com/latest.md) · [Categories](https://community.anviz.com/categories.md) · [Tags](https://community.anviz.com/tags.md) **Page:** 6 --- ## [Status Description Problem on FACEPASS7-PRO Interface](https://community.anviz.com/t/status-description-problem-on-facepass7-pro-interface/1140)
**Author:** [@fabio.lima](https://community.anviz.com/u/fabio.lima)\ **Replies:** 3\ **Last updated:** [June 13, 2023, 1:46am UTC](https://community.anviz.com/t/status-description-problem-on-facepass7-pro-interface/1140 "2023-06-13T01:46:29Z")
Hi, we have acquired 3 FACEPASS7-PRO to replace our old fingerprint ID devices and system. We are on a working test at the moment, but every user is complaining of one problem: knowing the Status on the interface when t… --- ## [Weekend Highlights in T&A](https://community.anviz.com/t/weekend-highlights-in-t-a/1162)
**Author:** [@ViKtor](https://community.anviz.com/u/ViKtor)\ **Replies:** 1\ **Last updated:** [June 6, 2023, 12:34pm UTC](https://community.anviz.com/t/weekend-highlights-in-t-a/1162 "2023-06-06T12:34:15Z")
Greetings, I need a way to put Automatic Highlights for Weekends (Sat & Sun) in Daily Record Report in Attendance Section. Is there a way to do so? Or have a Template that has those Highlights when exporting Individua… --- ## [Faceless 7 summer time not changing](https://community.anviz.com/t/faceless-7-summer-time-not-changing/999)
**Author:** [@trevomatic](https://community.anviz.com/u/trevomatic)\ **Replies:** 9\ **Last updated:** [June 5, 2023, 1:12am UTC](https://community.anviz.com/t/faceless-7-summer-time-not-changing/999 "2023-06-05T01:12:49Z")
Hello, I changed the DST Setting to switch daylight saving summer time GMT+1 but it didn’t change the terminal clock and the check ins and out are one hour earlier, still at winter time GMT0 This is my second FacePass 7… --- ## [Automating Email notification in CrossChex Standard](https://community.anviz.com/t/automating-email-notification-in-crosschex-standard/1158)
**Author:** [@ViKtor](https://community.anviz.com/u/ViKtor)\ **Replies:** 1\ **Last updated:** [June 2, 2023, 8:13am UTC](https://community.anviz.com/t/automating-email-notification-in-crosschex-standard/1158 "2023-06-02T08:13:36Z")
Greetings, So, i am curious on how to automate Email notifications when someone clocks-in late. --- ## [Can i clean the Data using external DB Application](https://community.anviz.com/t/can-i-clean-the-data-using-external-db-application/1152)
**Author:** [@ViKtor](https://community.anviz.com/u/ViKtor)\ **Replies:** 1\ **Last updated:** [June 1, 2023, 8:06am UTC](https://community.anviz.com/t/can-i-clean-the-data-using-external-db-application/1152 "2023-06-01T08:06:37Z")
Greetings, So, i wanted to clean my T&A DB via an external tool like MS Access or something, while the same DB is still in use. Can i do that? PS: I did that, used MS Access, and whenever I saved the DB, it shrank fro… --- ## [CrossChex Cloud #4 -Add a New Device](https://community.anviz.com/t/crosschex-cloud-4-add-a-new-device/110)
**Author:** [@Leonardo\_Anviz](https://community.anviz.com/u/Leonardo_Anviz)\ **Replies:** 2\ **Last updated:** [May 26, 2023, 2:06pm UTC](https://community.anviz.com/t/crosschex-cloud-4-add-a-new-device/110 "2023-05-26T14:06:18Z")
Hi there, Welcome to our fourth tutorial about the Anviz CrossChex Cloud! The main objective of this tutorial is to teach you how to add new devices to your CrossChex Cloud account. First step is to evaluate if your e… --- ## [CrossChex Cloud PT & BR translation](https://community.anviz.com/t/crosschex-cloud-pt-br-translation/554)
**Author:** [@filipe.matias](https://community.anviz.com/u/filipe.matias)\ **Replies:** 3\ **Last updated:** [May 4, 2023, 7:20pm UTC](https://community.anviz.com/t/crosschex-cloud-pt-br-translation/554 "2023-05-04T19:20:09Z")
CrossChex Cloud needs Portuguese language translation. Portuguese is estimated to have 232 million native speakers and about 258 million speakers in total. It’s one of the most spoken languages in the world. I’m willing … --- ## [Scheduled attendance report export](https://community.anviz.com/t/scheduled-attendance-report-export/1094)
**Author:** [@zdenkoraic](https://community.anviz.com/u/zdenkoraic)\ **Replies:** 1\ **Last updated:** [May 4, 2023, 12:58pm UTC](https://community.anviz.com/t/scheduled-attendance-report-export/1094 "2023-05-04T12:58:29Z")
My customer is using DeepFace3 and Crosschex Standard as a time attendance. Is it possible to schedule monthly attendance report export to xls? --- ## [Merging records of two Users in CrossChex](https://community.anviz.com/t/merging-records-of-two-users-in-crosschex/1092)
**Author:** [@ViKtor](https://community.anviz.com/u/ViKtor)\ **Replies:** 3\ **Last updated:** [May 3, 2023, 4:40pm UTC](https://community.anviz.com/t/merging-records-of-two-users-in-crosschex/1092 "2023-05-03T16:40:32Z")
Greetings, So, i have two separate user account in the CrossChex Standard but they are under the same Staff. Is there a way for me to merge these account and their Time Attendance Records? --- ## [FaceDeep 3 clock sync error](https://community.anviz.com/t/facedeep-3-clock-sync-error/1091)
**Author:** [@jpma.pt](https://community.anviz.com/u/jpma.pt)\ **Replies:** 1\ **Last updated:** [May 2, 2023, 5:22pm UTC](https://community.anviz.com/t/facedeep-3-clock-sync-error/1091 "2023-05-02T17:22:24Z")
Hi, our FaceDeep3 keeps adjusting the clock to +8 without user intervention. what can I do to stop this? best regards Jose Pedro --- ## [FacePass 7 Pro - TCP/RS485](https://community.anviz.com/t/facepass-7-pro-tcp-rs485/1072)
**Author:** [@dschnell](https://community.anviz.com/u/dschnell)\ **Replies:** 1\ **Last updated:** [April 27, 2023, 12:50pm UTC](https://community.anviz.com/t/facepass-7-pro-tcp-rs485/1072 "2023-04-27T12:50:08Z")
Hi, I have activated RS485 but I didn’t get any data. I have also tried TCP with port 5010, I can connect to the FacePass but I also don’t get any data or status msg. Do I need to activate something more? I just want th… --- ## [Downloading Records taking a very long time after Upgrade/Update](https://community.anviz.com/t/downloading-records-taking-a-very-long-time-after-upgrade-update/1063)
**Author:** [@ViKtor](https://community.anviz.com/u/ViKtor)\ **Replies:** 3\ **Last updated:** [April 26, 2023, 7:24am UTC](https://community.anviz.com/t/downloading-records-taking-a-very-long-time-after-upgrade-update/1063 "2023-04-26T07:24:12Z")
I have upgraded CrossChex Standard to it’s latest v4 (v4.3.17.2), and upgraded VF30 to VF30 Pro as well, but right now, it takes extremely longer to Download All Records, or Download Records. Is this normal? Also, when… --- ## [Integrating both CrossChex Cloud and Standard](https://community.anviz.com/t/integrating-both-crosschex-cloud-and-standard/1053)
**Author:** [@ViKtor](https://community.anviz.com/u/ViKtor)\ **Replies:** 3\ **Last updated:** [April 25, 2023, 7:38am UTC](https://community.anviz.com/t/integrating-both-crosschex-cloud-and-standard/1053 "2023-04-25T07:38:13Z")
I was wondering, can both CrossChex Standard and Cloud be used by the VF 30 Pro? If i configure both IP LAN for CrossChex Standard and IP for Cloud in VF 30 Pro, can both be used at the same time, or VF 30 Pro doesn’t s… --- ## [Downloading Record for VF30 in CrossChex v4.3.17.2](https://community.anviz.com/t/downloading-record-for-vf30-in-crosschex-v4-3-17-2/1060)
**Author:** [@ViKtor](https://community.anviz.com/u/ViKtor)\ **Replies:** 7\ **Last updated:** [April 24, 2023, 2:54pm UTC](https://community.anviz.com/t/downloading-record-for-vf30-in-crosschex-v4-3-17-2/1060 "2023-04-24T14:54:43Z")
Since i upgraded and installed CrossChex Standard from v4.1 to v4.3.17.2, the following started to happen: Downloading New Records fromVF30, before, it pulled the records just fine, but right now it gives an error, “Re… --- ## [Error - "2023-04-19" is not a valid date](https://community.anviz.com/t/error-2023-04-19-is-not-a-valid-date/1048)
**Author:** [@ViKtor](https://community.anviz.com/u/ViKtor)\ **Replies:** 10\ **Last updated:** [April 21, 2023, 5:51am UTC](https://community.anviz.com/t/error-2023-04-19-is-not-a-valid-date/1048 "2023-04-21T05:51:23Z")
So, whenever i assign a newly created user a “Time Table” i get an error Prompt 2023-04-19 is not a valid date Has anyone encountered this error, and if yes, is there a way to resolve this error for all future encounter… --- ## [QrySearchUser: Cannot perform this operation on a closed datase](https://community.anviz.com/t/qrysearchuser-cannot-perform-this-operation-on-a-closed-datase/1054)
**Author:** [@ViKtor](https://community.anviz.com/u/ViKtor)\ **Replies:** 1\ **Last updated:** [April 20, 2023, 5:18pm UTC](https://community.anviz.com/t/qrysearchuser-cannot-perform-this-operation-on-a-closed-datase/1054 "2023-04-20T17:18:18Z")
Greetings, this error occurs whenenever i make edits to a user in CrossChex Standard. How can i resolve this? --- ## [How do i Manually Upgrade/Update CrossChex Standard](https://community.anviz.com/t/how-do-i-manually-upgrade-update-crosschex-standard/1049)
**Author:** [@ViKtor](https://community.anviz.com/u/ViKtor)\ **Replies:** 7\ **Last updated:** [April 20, 2023, 1:20pm UTC](https://community.anviz.com/t/how-do-i-manually-upgrade-update-crosschex-standard/1049 "2023-04-20T13:20:44Z")
Greetings, i came into a company/organization that is using CrossChex Standard v4.3.0.0, i want to manually upgrade it, steadily, with versions above, and not just jump to CrossChex v5. Can anyone provide any guidance? --- ## [Update FacePass7 to MiFare reader](https://community.anviz.com/t/update-facepass7-to-mifare-reader/1052)
**Author:** [@itsupport](https://community.anviz.com/u/itsupport)\ **Replies:** 0\ **Last updated:** [April 20, 2023, 9:44am UTC](https://community.anviz.com/t/update-facepass7-to-mifare-reader/1052 "2023-04-20T09:44:46Z")
Hola. Estoy en contacto con Anviz por medio de sus ‘tickets’ pero la comunicación no es todo lo fluida que me gustaría. ¿Sería posible saber cómo actualizar mis equipos FacePass7 para que puedan leer tarjetas con tecno… --- ## [Wrong schedule while create](https://community.anviz.com/t/wrong-schedule-while-create/1038)
**Author:** [@KKbb](https://community.anviz.com/u/KKbb)\ **Replies:** 4\ **Last updated:** [April 18, 2023, 7:50am UTC](https://community.anviz.com/t/wrong-schedule-while-create/1038 "2023-04-18T07:50:22Z")
After the time zone is changed when i try create new schedule, it put work hours from tuesday to saturday instead from monday to firday. I was trying change time zone but nothing change. Currently I set time zone to UTC+… --- ## [Duplicate punches after one hour](https://community.anviz.com/t/duplicate-punches-after-one-hour/997)
**Author:** [@l.stramenga](https://community.anviz.com/u/l.stramenga)\ **Replies:** 7\ **Last updated:** [April 14, 2023, 3:21pm UTC](https://community.anviz.com/t/duplicate-punches-after-one-hour/997 "2023-04-14T15:21:20Z")
Hi, we are currently facing an issue with 3 devices in our cloud. The problem, as the title says, is that whenever an employee punches, a record is automatically added for the same user with check time incremented by 1 … --- ## [Formato de fecha DD-MM-YYYY](https://community.anviz.com/t/formato-de-fecha-dd-mm-yyyy/956)
**Author:** [@joseluisfranco](https://community.anviz.com/u/joseluisfranco)\ **Replies:** 19\ **Last updated:** [April 6, 2023, 8:00am UTC](https://community.anviz.com/t/formato-de-fecha-dd-mm-yyyy/956 "2023-04-06T08:00:54Z")
Buenas, en el programa, el formato de fechas me sale YYYY-MM-DD y necesitaría que me salga DD-MM-YYYY Está todo bien configurado y sigue saliendo así en los reportes, ¿Como puedo ponerlo bien? --- ## [Allocate a shift to an employee](https://community.anviz.com/t/allocate-a-shift-to-an-employee/966)
**Author:** [@ary\_dary](https://community.anviz.com/u/ary_dary)\ **Replies:** 2\ **Last updated:** [March 17, 2023, 7:22am UTC](https://community.anviz.com/t/allocate-a-shift-to-an-employee/966 "2023-03-17T07:22:29Z")
I can only allocate a shift for a week always and so on, not directly whole the year or few months. Then we get allert:"The time zone of the CrossChex Cloud system does not match your local system, please set the correct… --- ## [FaceDeep5 not storing records](https://community.anviz.com/t/facedeep5-not-storing-records/970)
**Author:** [@fabiola.gonzalez](https://community.anviz.com/u/fabiola.gonzalez)\ **Replies:** 1\ **Last updated:** [March 16, 2023, 7:56pm UTC](https://community.anviz.com/t/facedeep5-not-storing-records/970 "2023-03-16T19:56:36Z")
Hi. I hope you could help me with this case. I have a customer with several devices model FaceDeep5 that are having the same issue: they’re not storing records. They do recognized the enrolled employee, but the record … --- ## [Delete test records](https://community.anviz.com/t/delete-test-records/967)
**Author:** [@ary\_dary](https://community.anviz.com/u/ary_dary)\ **Replies:** 1\ **Last updated:** [March 16, 2023, 2:52pm UTC](https://community.anviz.com/t/delete-test-records/967 "2023-03-16T14:52:37Z")
how to delete test records? --- ## [Errores en informes y App](https://community.anviz.com/t/errores-en-informes-y-app/954)
**Author:** [@josema](https://community.anviz.com/u/josema)\ **Replies:** 2\ **Last updated:** [March 14, 2023, 5:40pm UTC](https://community.anviz.com/t/errores-en-informes-y-app/954 "2023-03-14T17:40:58Z")
Buenas, Tengo instalados varios dispositivos en varias empresas. En algunas ocasiones al sacar el reporte en excel no suma bien las horas trabajadas. Y la aplicacion movil suele fallar mucho y no pueden marcarse. Agr… --- ## [Error downloading user list](https://community.anviz.com/t/error-downloading-user-list/964)
**Author:** [@sistemaswindows](https://community.anviz.com/u/sistemaswindows)\ **Replies:** 0\ **Last updated:** [March 14, 2023, 7:04am UTC](https://community.anviz.com/t/error-downloading-user-list/964 "2023-03-14T07:04:04Z")
crosschex standard 5.0.1.0 When I download user list from device tab, show error “fail download users” I have 4 devices. 3 devices model C5 firmware 03.26.93 and 1 device model NUC972C5 firmware 02.24.89 The C5 model… --- ## [Renaming an employee changes already stored punches](https://community.anviz.com/t/renaming-an-employee-changes-already-stored-punches/943)
**Author:** [@l.stramenga](https://community.anviz.com/u/l.stramenga)\ **Replies:** 4\ **Last updated:** [March 9, 2023, 7:18am UTC](https://community.anviz.com/t/renaming-an-employee-changes-already-stored-punches/943 "2023-03-09T07:18:12Z")
Hi, since we are often requested to change the card id assigned to the employees, we add users to Crosschex Cloud assigning to them, as the Employee Id, the same number of the card Id, so that we can quickly search for … --- ## [Anviz W1: Can't change Cloud IP from web interface](https://community.anviz.com/t/anviz-w1-cant-change-cloud-ip-from-web-interface/925)
**Author:** [@ruben](https://community.anviz.com/u/ruben)\ **Replies:** 5\ **Last updated:** [February 28, 2023, 8:12am UTC](https://community.anviz.com/t/anviz-w1-cant-change-cloud-ip-from-web-interface/925 "2023-02-28T08:12:27Z")
Hi, when i try to change the url in the cloud section of the webserver interface, it fails. After i press submit the session closes: Both the new and the old adresses are working correctly. --- ## [CrossChex Cloud #8 – How to Add Supervisors](https://community.anviz.com/t/crosschex-cloud-8-how-to-add-supervisors/281)
**Author:** [@Leonardo\_Anviz](https://community.anviz.com/u/Leonardo_Anviz)\ **Replies:** 4\ **Last updated:** [February 27, 2023, 4:48pm UTC](https://community.anviz.com/t/crosschex-cloud-8-how-to-add-supervisors/281 "2023-02-27T16:48:17Z")
Hi there, Welcome to our eighth tutorial about the Anviz CrossChex Cloud! The main objective of this tutorial is to understand how to create customized roles for your users or employees. This is a very interesting tool… --- ## [Desbloquear teclado c2 pro urgente](https://community.anviz.com/t/desbloquear-teclado-c2-pro-urgente/921)
**Author:** [@pinchi85](https://community.anviz.com/u/pinchi85)\ **Replies:** 2\ **Last updated:** [February 23, 2023, 7:09pm UTC](https://community.anviz.com/t/desbloquear-teclado-c2-pro-urgente/921 "2023-02-23T19:09:03Z")
Hola, He tenido que restablecer el c2 pro a las caracteristicas de fabrica,pero al iniciarse no me deja utilizar el teclado ,está como bloqueado.Intento añadirlo al crosschex pero me aparece en modo cliente y no me deja… [Previous page](https://community.anviz.com/c/products/6.md?page=4) [Next page](https://community.anviz.com/c/products/6.md?page=6)