# CrossChex Cloud **URL:** https://community.anviz.com/c/products/crosschex-cloud/28.md?page=1 [Latest](https://community.anviz.com/latest.md) · [Categories](https://community.anviz.com/categories.md) · [Tags](https://community.anviz.com/tags.md) **Page:** 2 --- ## [Crear vacaciones](https://community.anviz.com/t/crear-vacaciones/791)
**Author:** [@josema](https://community.anviz.com/u/josema)\ **Replies:** 13\ **Last updated:** [January 16, 2024, 4:44pm UTC](https://community.anviz.com/t/crear-vacaciones/791 "2024-01-16T16:44:35Z")
Hola, quisiera saber como puedo hacer que soliciten unas vacaciones y una vez aprobadas por el administrador donde puedo ver los dias de vacaciones que tiene el empleado. Un saludo y gracias --- ## [Error en reportes de Empleados](https://community.anviz.com/t/error-en-reportes-de-empleados/1512)
**Author:** [@sbasualdo](https://community.anviz.com/u/sbasualdo)\ **Replies:** 9\ **Last updated:** [December 6, 2023, 1:04pm UTC](https://community.anviz.com/t/error-en-reportes-de-empleados/1512 "2023-12-06T13:04:40Z")
Nos topamos con 3 problemas en el crosschex cloud: al eliminar empleados, y cargarlos con el mismo id. Se duplican las entradas en el reportes. al eliminar empleados, siguen apareciendo aun en los reportes. Para soluc… --- ## [Making own XML or CSV Rapport](https://community.anviz.com/t/making-own-xml-or-csv-rapport/756)
**Author:** [@aci-beveiliging](https://community.anviz.com/u/aci-beveiliging)\ **Replies:** 14\ **Last updated:** [November 30, 2023, 6:20pm UTC](https://community.anviz.com/t/making-own-xml-or-csv-rapport/756 "2023-11-30T18:20:24Z")
Is it possible to run or view an Excel or XML where we at ones can see in the file who has clocked in and on witch device and at what time, because we now have 13 locations in the air and cannot find an overview of who … --- ## [Eliminar usuario](https://community.anviz.com/t/eliminar-usuario/878)
**Author:** [@josema](https://community.anviz.com/u/josema)\ **Replies:** 3\ **Last updated:** [November 30, 2023, 2:00pm UTC](https://community.anviz.com/t/eliminar-usuario/878 "2023-11-30T14:00:28Z")
Hemos eliminado un usuario que ya no esta en el empresa pero me sigue saliendo en los reportes. Como se quitan empleados que ya no trabajan en la organizacion? Saludos. --- ## [Cannot Download Report Record](https://community.anviz.com/t/cannot-download-report-record/906)
**Author:** [@shabuhachiit](https://community.anviz.com/u/shabuhachiit)\ **Replies:** 3\ **Last updated:** [November 9, 2023, 1:07pm UTC](https://community.anviz.com/t/cannot-download-report-record/906 "2023-11-09T13:07:13Z")
Hi Please Help that we cannot download the record report We are from Indonesia Thanks & Regards, Denny --- ## [In T&A Report actual working time calculate wrong](https://community.anviz.com/t/in-t-a-report-actual-working-time-calculate-wrong/1416)
**Author:** [@nico](https://community.anviz.com/u/nico)\ **Replies:** 6\ **Last updated:** [October 24, 2023, 2:40pm UTC](https://community.anviz.com/t/in-t-a-report-actual-working-time-calculate-wrong/1416 "2023-10-24T14:40:00Z")
--- ## [Device Remove from CrossChex Cloud](https://community.anviz.com/t/device-remove-from-crosschex-cloud/1377)
**Author:** [@ppdcl.amit1](https://community.anviz.com/u/ppdcl.amit1)\ **Replies:** 0\ **Last updated:** [September 21, 2023, 7:53am UTC](https://community.anviz.com/t/device-remove-from-crosschex-cloud/1377 "2023-09-21T07:53:37Z")
Dear ANVIZ Support team I want to remove my old device from the W1 Pro from CrossChex cloud software. You are please requested to provide the solution. Thanks. --- ## [Remove Device CrossChex Cloud](https://community.anviz.com/t/remove-device-crosschex-cloud/1372)
**Author:** [@ppdcl.amit1](https://community.anviz.com/u/ppdcl.amit1)\ **Replies:** 0\ **Last updated:** [September 20, 2023, 6:00pm UTC](https://community.anviz.com/t/remove-device-crosschex-cloud/1372 "2023-09-20T18:00:15Z")
I want to remove my old W1 pro device from my CrossChex Cloud account. Can you please help me in removing the device. --- ## [Device Remove CrossChex Cloud](https://community.anviz.com/t/device-remove-crosschex-cloud/1370)
**Author:** [@ppdcl.amit1](https://community.anviz.com/u/ppdcl.amit1)\ **Replies:** 0\ **Last updated:** [September 20, 2023, 5:56pm UTC](https://community.anviz.com/t/device-remove-crosschex-cloud/1370 "2023-09-20T17:56:17Z")
I have recently purchased a new W1Pro attendance machine device. I want to remove old device from CrossChex Cloud. Can you please help in removing the device. --- ## [CrossChex Cloud API definition](https://community.anviz.com/t/crosschex-cloud-api-definition/1139)
**Author:** [@juanr4dev](https://community.anviz.com/u/juanr4dev)\ **Replies:** 4\ **Last updated:** [September 18, 2023, 10:18am UTC](https://community.anviz.com/t/crosschex-cloud-api-definition/1139 "2023-09-18T10:18:15Z")
Hi, We would like to be able to perform our own work hour calculations using the logs obtained via the API, but we are missing information. Is there any possibility to get employee schedules and shifts via API? And put … --- ## [CrossChex Cloud #9 – How to Add Fixed Working Shifts (Break Function)](https://community.anviz.com/t/crosschex-cloud-9-how-to-add-fixed-working-shifts-break-function/400)
**Author:** [@Leonardo\_Anviz](https://community.anviz.com/u/Leonardo_Anviz)\ **Replies:** 13\ **Last updated:** [September 14, 2023, 2:23pm UTC](https://community.anviz.com/t/crosschex-cloud-9-how-to-add-fixed-working-shifts-break-function/400 "2023-09-14T14:23:07Z")
Hi there, Welcome to our nineth tutorial about the Anviz CrossChex Cloud! The main objective of this tutorial is to understand how to create and modify working shifts for your employees, considering they will work … --- ## [How to mark checking in and out on a device](https://community.anviz.com/t/how-to-mark-checking-in-and-out-on-a-device/1276)
**Author:** [@zdenkoraic](https://community.anviz.com/u/zdenkoraic)\ **Replies:** 2\ **Last updated:** [August 3, 2023, 7:18am UTC](https://community.anviz.com/t/how-to-mark-checking-in-and-out-on-a-device/1276 "2023-08-03T07:18:30Z")
My client is using single FaceDeep3 with CrossChex standard for attendance logging. Their shifts are not regular and they are open 24/7. Is there a way to set the device to mark checking in with a key on a device and … --- ## [2 local 2 w1 pro devices linked to crosschex cloud questions](https://community.anviz.com/t/2-local-2-w1-pro-devices-linked-to-crosschex-cloud-questions/267)
**Author:** [@w4z004](https://community.anviz.com/u/w4z004)\ **Replies:** 11\ **Last updated:** [July 28, 2023, 4:10pm UTC](https://community.anviz.com/t/2-local-2-w1-pro-devices-linked-to-crosschex-cloud-questions/267 "2023-07-28T16:10:14Z")
Translated , sorry ; Some employees enter at 8 am and leave at 6 am the next day when there are events, it is not possible to configure a shift like this or we have not found the option. There is no way to configure it… --- ## [Hora incorrecta](https://community.anviz.com/t/hora-incorrecta/1239)
**Author:** [@fseijo](https://community.anviz.com/u/fseijo)\ **Replies:** 2\ **Last updated:** [July 12, 2023, 3:02pm UTC](https://community.anviz.com/t/hora-incorrecta/1239 "2023-07-12T15:02:26Z")
Buenas tardes, hoy nos está pasando que nos está genrando el registro con una hora de retraso. Bien sea a través de la APP bien sea a través de dispositivo. En ambos casos, tanto los móviles como el dispositivo (W2-Pro) … --- ## [Can't export timesheets file](https://community.anviz.com/t/cant-export-timesheets-file/1166)
**Author:** [@l.stramenga](https://community.anviz.com/u/l.stramenga)\ **Replies:** 7\ **Last updated:** [June 19, 2023, 7:39am UTC](https://community.anviz.com/t/cant-export-timesheets-file/1166 "2023-06-19T07:39:33Z")
Hi, as the title says we can’t export the timesheets file from the cloud. For any department and research filter, the progress bar of the download remains stuck at 0%. We also tried from a different network and still t… --- ## [CrossChex Cloud #4 -Add a New Device](https://community.anviz.com/t/crosschex-cloud-4-add-a-new-device/110)
**Author:** [@Leonardo\_Anviz](https://community.anviz.com/u/Leonardo_Anviz)\ **Replies:** 2\ **Last updated:** [May 26, 2023, 2:06pm UTC](https://community.anviz.com/t/crosschex-cloud-4-add-a-new-device/110 "2023-05-26T14:06:18Z")
Hi there, Welcome to our fourth tutorial about the Anviz CrossChex Cloud! The main objective of this tutorial is to teach you how to add new devices to your CrossChex Cloud account. First step is to evaluate if your e… --- ## [CrossChex Cloud PT & BR translation](https://community.anviz.com/t/crosschex-cloud-pt-br-translation/554)
**Author:** [@filipe.matias](https://community.anviz.com/u/filipe.matias)\ **Replies:** 3\ **Last updated:** [May 4, 2023, 7:20pm UTC](https://community.anviz.com/t/crosschex-cloud-pt-br-translation/554 "2023-05-04T19:20:09Z")
CrossChex Cloud needs Portuguese language translation. Portuguese is estimated to have 232 million native speakers and about 258 million speakers in total. It’s one of the most spoken languages in the world. I’m willing … --- ## [Wrong schedule while create](https://community.anviz.com/t/wrong-schedule-while-create/1038)
**Author:** [@KKbb](https://community.anviz.com/u/KKbb)\ **Replies:** 4\ **Last updated:** [April 18, 2023, 7:50am UTC](https://community.anviz.com/t/wrong-schedule-while-create/1038 "2023-04-18T07:50:22Z")
After the time zone is changed when i try create new schedule, it put work hours from tuesday to saturday instead from monday to firday. I was trying change time zone but nothing change. Currently I set time zone to UTC+… --- ## [Duplicate punches after one hour](https://community.anviz.com/t/duplicate-punches-after-one-hour/997)
**Author:** [@l.stramenga](https://community.anviz.com/u/l.stramenga)\ **Replies:** 7\ **Last updated:** [April 14, 2023, 3:21pm UTC](https://community.anviz.com/t/duplicate-punches-after-one-hour/997 "2023-04-14T15:21:20Z")
Hi, we are currently facing an issue with 3 devices in our cloud. The problem, as the title says, is that whenever an employee punches, a record is automatically added for the same user with check time incremented by 1 … --- ## [Allocate a shift to an employee](https://community.anviz.com/t/allocate-a-shift-to-an-employee/966)
**Author:** [@ary\_dary](https://community.anviz.com/u/ary_dary)\ **Replies:** 2\ **Last updated:** [March 17, 2023, 7:22am UTC](https://community.anviz.com/t/allocate-a-shift-to-an-employee/966 "2023-03-17T07:22:29Z")
I can only allocate a shift for a week always and so on, not directly whole the year or few months. Then we get allert:"The time zone of the CrossChex Cloud system does not match your local system, please set the correct… --- ## [Delete test records](https://community.anviz.com/t/delete-test-records/967)
**Author:** [@ary\_dary](https://community.anviz.com/u/ary_dary)\ **Replies:** 1\ **Last updated:** [March 16, 2023, 2:52pm UTC](https://community.anviz.com/t/delete-test-records/967 "2023-03-16T14:52:37Z")
how to delete test records? --- ## [Errores en informes y App](https://community.anviz.com/t/errores-en-informes-y-app/954)
**Author:** [@josema](https://community.anviz.com/u/josema)\ **Replies:** 2\ **Last updated:** [March 14, 2023, 5:40pm UTC](https://community.anviz.com/t/errores-en-informes-y-app/954 "2023-03-14T17:40:58Z")
Buenas, Tengo instalados varios dispositivos en varias empresas. En algunas ocasiones al sacar el reporte en excel no suma bien las horas trabajadas. Y la aplicacion movil suele fallar mucho y no pueden marcarse. Agr… --- ## [Renaming an employee changes already stored punches](https://community.anviz.com/t/renaming-an-employee-changes-already-stored-punches/943)
**Author:** [@l.stramenga](https://community.anviz.com/u/l.stramenga)\ **Replies:** 4\ **Last updated:** [March 9, 2023, 7:18am UTC](https://community.anviz.com/t/renaming-an-employee-changes-already-stored-punches/943 "2023-03-09T07:18:12Z")
Hi, since we are often requested to change the card id assigned to the employees, we add users to Crosschex Cloud assigning to them, as the Employee Id, the same number of the card Id, so that we can quickly search for … --- ## [CrossChex Cloud #8 – How to Add Supervisors](https://community.anviz.com/t/crosschex-cloud-8-how-to-add-supervisors/281)
**Author:** [@Leonardo\_Anviz](https://community.anviz.com/u/Leonardo_Anviz)\ **Replies:** 4\ **Last updated:** [February 27, 2023, 4:48pm UTC](https://community.anviz.com/t/crosschex-cloud-8-how-to-add-supervisors/281 "2023-02-27T16:48:17Z")
Hi there, Welcome to our eighth tutorial about the Anviz CrossChex Cloud! The main objective of this tutorial is to understand how to create customized roles for your users or employees. This is a very interesting tool… --- ## [Fallo App movil](https://community.anviz.com/t/fallo-app-movil/877)
**Author:** [@josema](https://community.anviz.com/u/josema)\ **Replies:** 3\ **Last updated:** [February 21, 2023, 12:41pm UTC](https://community.anviz.com/t/fallo-app-movil/877 "2023-02-21T12:41:55Z")
Buenas en la aplicación movil no me aparecen los registros de break. Saludos. --- ## [Migration from a server to another](https://community.anviz.com/t/migration-from-a-server-to-another/862)
**Author:** [@l.stramenga](https://community.anviz.com/u/l.stramenga)\ **Replies:** 5\ **Last updated:** [February 1, 2023, 12:39pm UTC](https://community.anviz.com/t/migration-from-a-server-to-another/862 "2023-02-01T12:39:10Z")
Hello, is it possible to migrate all the data from a crosschexcloud server (in our case cn.crosschexcloud.com) to another (eu.crosschexcloud.com) As data we mean employee, records, devices and the (companyID, password) … --- ## [Crosschex Cloud T&A Export Report Error](https://community.anviz.com/t/crosschex-cloud-t-a-export-report-error/825)
**Author:** [@Ali.Alhajj](https://community.anviz.com/u/Ali.Alhajj)\ **Replies:** 6\ **Last updated:** [January 31, 2023, 7:44am UTC](https://community.anviz.com/t/crosschex-cloud-t-a-export-report-error/825 "2023-01-31T07:44:00Z")
Hi Everyone, I am facing an issue with exporting Record report, when I select the export report by an employee the file contains a separate excel with the employee ID but when i open any file it contains the total repor… --- ## [CrossChex CloudMove didnt work](https://community.anviz.com/t/crosschex-cloudmove-didnt-work/816)
**Author:** [@DenisRudko](https://community.anviz.com/u/DenisRudko)\ **Replies:** 1\ **Last updated:** [January 12, 2023, 12:46pm UTC](https://community.anviz.com/t/crosschex-cloudmove-didnt-work/816 "2023-01-12T12:46:33Z")
Hello, I cant move my data from CrossChex MS SQL to cloud via cloudmove tool. I have an “Import failed” message on stage “import departaments” or “import employees”. Other stages working good. --- ## [The system should not display records from other departments if I don't have permission](https://community.anviz.com/t/the-system-should-not-display-records-from-other-departments-if-i-dont-have-permission/775)
**Author:** [@sistemas](https://community.anviz.com/u/sistemas)\ **Replies:** 3\ **Last updated:** [December 22, 2022, 3:48am UTC](https://community.anviz.com/t/the-system-should-not-display-records-from-other-departments-if-i-dont-have-permission/775 "2022-12-22T03:48:20Z")
When displaying the reports or records on the platform, through an administrator who is assigned only certain departments, if I filter by placing “ALL DEPARTMENTS”, it should only show me the records of all the departmen… --- ## [Fire alarm register / Presence report](https://community.anviz.com/t/fire-alarm-register-presence-report/759)
**Author:** [@itadmingroup](https://community.anviz.com/u/itadmingroup)\ **Replies:** 1\ **Last updated:** [December 14, 2022, 2:54pm UTC](https://community.anviz.com/t/fire-alarm-register-presence-report/759 "2022-12-14T14:54:25Z")
Hi, this is a feature request. The current T&A report in crosschex cloud shows the first and last time a user clocked in/out which is fine for a timesheet, however in the instance of a fire we need to know who is current… [Previous page](https://community.anviz.com/c/products/crosschex-cloud/28.md) [Next page](https://community.anviz.com/c/products/crosschex-cloud/28.md?page=2)