# Face Recognition **URL:** https://community.anviz.com/c/products/face-recognition/12.md [Latest](https://community.anviz.com/latest.md) · [Categories](https://community.anviz.com/categories.md) · [Tags](https://community.anviz.com/tags.md) --- ## [About the Face Recognition category](https://community.anviz.com/t/about-the-face-recognition-category/21)
**Author:** [@Echo\_Anviz](https://community.anviz.com/u/Echo_Anviz)\ **Replies:** 0\ **Last updated:** [March 16, 2022, 9:55am UTC](https://community.anviz.com/t/about-the-face-recognition-category/21 "2022-03-16T09:55:50Z")
Today’s dynamic business environment requires real-time time management and access control solutions with any time, anywhere access. Anviz’s Face Recognition Solution, a fully integrated contactless and thermal managemen… --- ## [FacePass Pro 7 - white screen issue](https://community.anviz.com/t/facepass-pro-7-white-screen-issue/2740)
**Author:** [@Porras](https://community.anviz.com/u/Porras)\ **Replies:** 0\ **Last updated:** [May 5, 2026, 4:42pm UTC](https://community.anviz.com/t/facepass-pro-7-white-screen-issue/2740 "2026-05-05T16:42:23Z")
Hello, We have three FacePass Pro 7. They have been working perfectly fine and since December it has started given us issues. Lately it has presented a white screen, the time is always running and the date, but it gets … --- ## [FaceDeep5 & FacePass 7 Pro – Facial Recognition Failure During Late Afternoon/Evening](https://community.anviz.com/t/facedeep5-facepass-7-pro-facial-recognition-failure-during-late-afternoon-evening/2689)
**Author:** [@ziontech12](https://community.anviz.com/u/ziontech12)\ **Replies:** 1\ **Last updated:** [February 6, 2026, 10:46am UTC](https://community.anviz.com/t/facedeep5-facepass-7-pro-facial-recognition-failure-during-late-afternoon-evening/2689 "2026-02-06T10:46:22Z")
Dear Team, I hope this message finds you well. I am writing to report an issue we are experiencing with multiple Anviz facial recognition terminals deployed on one of our projects. The devices involved are FaceDeep5 an… --- ## [Facepass 7 Pro - Problems with facial recognition. Firmware update?](https://community.anviz.com/t/facepass-7-pro-problems-with-facial-recognition-firmware-update/1924)
**Author:** [@fabio.lima](https://community.anviz.com/u/fabio.lima)\ **Replies:** 6\ **Last updated:** [November 11, 2025, 7:29am UTC](https://community.anviz.com/t/facepass-7-pro-problems-with-facial-recognition-firmware-update/1924 "2025-11-11T07:29:08Z")
Hi, we have 3 Facepass 7 Pro. They used to work relatively well, but for some time now we have been having problems with facial recognition. Is there some firmware update that we could test? The firmware that we are usi… --- ## [Leer registro de accesos desde vb.net](https://community.anviz.com/t/leer-registro-de-accesos-desde-vb-net/2589)
**Author:** [@Sanchez\_Soriano](https://community.anviz.com/u/Sanchez_Soriano)\ **Replies:** 0\ **Last updated:** [July 28, 2025, 8:09am UTC](https://community.anviz.com/t/leer-registro-de-accesos-desde-vb-net/2589 "2025-07-28T08:09:29Z")
Hola no veo ningún ejemplo en vb.net para conectar y luego recuperar el ultimo registro de acceso. Por favor me podriais ayudar. He adquirido el facepass 7 pro (eso seria en modo servidor). Y por otro lado si pongo el di… --- ## [Anviz w3 live detection](https://community.anviz.com/t/anviz-w3-live-detection/2459)
**Author:** [@Smith](https://community.anviz.com/u/Smith)\ **Replies:** 1\ **Last updated:** [April 24, 2025, 10:35am UTC](https://community.anviz.com/t/anviz-w3-live-detection/2459 "2025-04-24T10:35:00Z")
Hi! There is a problem with a disabling auto-recognition on the Anviz W3. There is a setting which supposed to disable live detection, but it doesn’t work. It’s continue to live recogniton. We would like to switch this … --- ## [Problem recogniton faces](https://community.anviz.com/t/problem-recogniton-faces/1110)
**Author:** [@senasoft](https://community.anviz.com/u/senasoft)\ **Replies:** 8\ **Last updated:** [November 4, 2024, 9:39am UTC](https://community.anviz.com/t/problem-recogniton-faces/1110 "2024-11-04T09:39:39Z")
Hi, I have a “FacePass7” device with 100 users that works well, now we bought 3 more “FacePass 7 Pro” devices but we have 2 problems: we can’t transfer the faces from FacePass7" to “FacePass7 Pro”, the users have been… --- ## [Faceless 7 summer time not changing](https://community.anviz.com/t/faceless-7-summer-time-not-changing/999)
**Author:** [@trevomatic](https://community.anviz.com/u/trevomatic)\ **Replies:** 9\ **Last updated:** [June 5, 2023, 1:12am UTC](https://community.anviz.com/t/faceless-7-summer-time-not-changing/999 "2023-06-05T01:12:49Z")
Hello, I changed the DST Setting to switch daylight saving summer time GMT+1 but it didn’t change the terminal clock and the check ins and out are one hour earlier, still at winter time GMT0 This is my second FacePass 7… --- ## [FaceDeep 3 clock sync error](https://community.anviz.com/t/facedeep-3-clock-sync-error/1091)
**Author:** [@jpma.pt](https://community.anviz.com/u/jpma.pt)\ **Replies:** 1\ **Last updated:** [May 2, 2023, 5:22pm UTC](https://community.anviz.com/t/facedeep-3-clock-sync-error/1091 "2023-05-02T17:22:24Z")
Hi, our FaceDeep3 keeps adjusting the clock to +8 without user intervention. what can I do to stop this? best regards Jose Pedro --- ## [FacePass 7 Pro - TCP/RS485](https://community.anviz.com/t/facepass-7-pro-tcp-rs485/1072)
**Author:** [@dschnell](https://community.anviz.com/u/dschnell)\ **Replies:** 1\ **Last updated:** [April 27, 2023, 12:50pm UTC](https://community.anviz.com/t/facepass-7-pro-tcp-rs485/1072 "2023-04-27T12:50:08Z")
Hi, I have activated RS485 but I didn’t get any data. I have also tried TCP with port 5010, I can connect to the FacePass but I also don’t get any data or status msg. Do I need to activate something more? I just want th… --- ## [Personnel cannot sign-in with both : face+rfid card](https://community.anviz.com/t/personnel-cannot-sign-in-with-both-face-rfid-card/730)
**Author:** [@digitalbridgeadv](https://community.anviz.com/u/digitalbridgeadv)\ **Replies:** 9\ **Last updated:** [December 7, 2022, 2:21am UTC](https://community.anviz.com/t/personnel-cannot-sign-in-with-both-face-rfid-card/730 "2022-12-07T02:21:27Z")
Hi to all Anviz Community and Anviz Global Support, My name is Gianluca , from Italy . I bought 11 month ago a Facedeep 3 and configured in the Hospital where I work. Personnell used to sign-in and sign-out using toge… --- ## [USB export on face pass 7](https://community.anviz.com/t/usb-export-on-face-pass-7/482)
**Author:** [@joao.a.dias](https://community.anviz.com/u/joao.a.dias)\ **Replies:** 1\ **Last updated:** [August 15, 2022, 6:24am UTC](https://community.anviz.com/t/usb-export-on-face-pass-7/482 "2022-08-15T06:24:05Z")
Hi have a face pass 7 on remote site, the export feature to usb wont export any data. ONLY empty files. Any help? Firmware: 03.20.78-FAI-ARF-MI