# Time Attendance **URL:** https://community.anviz.com/c/products/time-attendance/7.md [Latest](https://community.anviz.com/latest.md) · [Categories](https://community.anviz.com/categories.md) · [Tags](https://community.anviz.com/tags.md) --- ## [About the Time Attendance category](https://community.anviz.com/t/about-the-time-attendance-category/16)
**Author:** [@Echo\_Anviz](https://community.anviz.com/u/Echo_Anviz)\ **Replies:** 0
Anviz time and attendance solution provide a simple way to track and manage employee attendance, dedicated to saving your business money through employee time management, reducing administrative costs of time and attenda… --- ## [Can't Append Record](https://community.anviz.com/t/cant-append-record/2735)
**Author:** [@ViKtor](https://community.anviz.com/u/ViKtor)\ **Replies:** 0\ **Last updated:** [April 21, 2026, 7:09am UTC](https://community.anviz.com/t/cant-append-record/2735 "2026-04-21T07:09:52Z")
Greetings, I need assistance. I am trying to append a record, and whenever I append, it says “Add the record successfully,” but when I re-run the Attendance, I don’t find the appended record. What could be the problem? … --- ## [Issue with USB Export of Attendance Records on Anviz W1C Pro](https://community.anviz.com/t/issue-with-usb-export-of-attendance-records-on-anviz-w1c-pro/2715)
**Author:** [@senasoft](https://community.anviz.com/u/senasoft)\ **Replies:** 0\ **Last updated:** [March 24, 2026, 11:46am UTC](https://community.anviz.com/t/issue-with-usb-export-of-attendance-records-on-anviz-w1c-pro/2715 "2026-03-24T11:46:18Z")
Dear Anviz Support Team, I am writing to report an issue I have encountered with my Anviz W1 Pro device when exporting attendance records via USB. When I choose the option to download only the latest records, the devic… --- ## [Facepass 7 PRO changes its time ramdomly](https://community.anviz.com/t/facepass-7-pro-changes-its-time-ramdomly/1769)
**Author:** [@ingeniatec](https://community.anviz.com/u/ingeniatec)\ **Replies:** 8\ **Last updated:** [February 26, 2026, 6:25pm UTC](https://community.anviz.com/t/facepass-7-pro-changes-its-time-ramdomly/1769 "2026-02-26T18:25:33Z")
Hello, we have 2 Facepass 7 PRO in a stand alone installation (we do not use Crosscheck software, instead a propietary software), both conected by wifi. Totally we have 4 Facepass 7 PRO and 1 C2C PRO in the same install… --- ## [Downloaded records from device has missing data](https://community.anviz.com/t/downloaded-records-from-device-has-missing-data/1820)
**Author:** [@accounts1](https://community.anviz.com/u/accounts1)\ **Replies:** 3\ **Last updated:** [November 11, 2025, 8:15am UTC](https://community.anviz.com/t/downloaded-records-from-device-has-missing-data/1820 "2025-11-11T08:15:08Z")
Hello - We are trying to download records from device on USB and then generating attendance report for payroll processing. In the report, there are dates missing for which hours have been recorded on the device but not … --- ## [Change Time w1 pro](https://community.anviz.com/t/change-time-w1-pro/1184)
**Author:** [@isma](https://community.anviz.com/u/isma)\ **Replies:** 24\ **Last updated:** [August 29, 2025, 10:41am UTC](https://community.anviz.com/t/change-time-w1-pro/1184 "2025-08-29T10:41:19Z")
Hello, every x days, the time is changed. I put it back on and it changes again. the model is a W1 pro, any suggestions? thank you --- ## [Configurazione 350 ?!?](https://community.anviz.com/t/configurazione-350/2550)
**Author:** [@Orlandi](https://community.anviz.com/u/Orlandi)\ **Replies:** 1\ **Last updated:** [August 8, 2025, 7:58am UTC](https://community.anviz.com/t/configurazione-350/2550 "2025-08-08T07:58:18Z")
In ditta abbiamo da poco installato il dispositivo 350, il problema che si è presentato e sto cercando di risolvere è la configurazione della sirena che deve suonare ad orari fissi in officina. Nei parametri del disposi… --- ## [Messaggio di errore quando cambio orari Ring](https://community.anviz.com/t/messaggio-di-errore-quando-cambio-orari-ring/2549)
**Author:** [@Orlandi](https://community.anviz.com/u/Orlandi)\ **Replies:** 2\ **Last updated:** [July 15, 2025, 3:31pm UTC](https://community.anviz.com/t/messaggio-di-errore-quando-cambio-orari-ring/2549 "2025-07-15T15:31:28Z")
Quando aggiungo o elimino orari in cui la sirena dovrebbe suonare ricevo il seguente messaggio: \[10:24:15\]1\[1\]The device has no such function: Siccome poi la sirena non suona ho il dubbio se gli orari sono configurati … --- ## [problem with the Anviz program called time and attendance management system v4.6.6.](https://community.anviz.com/t/problem-with-the-anviz-program-called-time-and-attendance-management-system-v4-6-6/2359)
**Author:** [@Lodos](https://community.anviz.com/u/Lodos)\ **Replies:** 1\ **Last updated:** [February 24, 2025, 7:22am UTC](https://community.anviz.com/t/problem-with-the-anviz-program-called-time-and-attendance-management-system-v4-6-6/2359 "2025-02-24T07:22:12Z")
Good morning, I have a problem with the Anviz program called time and attendance management system v4.6.6. The problem I had is that on the computer where I have it installed, the program’s database was lost and when it … --- ## [Wrong status at employee registering](https://community.anviz.com/t/wrong-status-at-employee-registering/2274)
**Author:** [@biuro](https://community.anviz.com/u/biuro)\ **Replies:** 5\ **Last updated:** [February 12, 2025, 8:05am UTC](https://community.anviz.com/t/wrong-status-at-employee-registering/2274 "2025-02-12T08:05:12Z")
We have a problem with bad statuses at Anviz CrossChex Standard. Sometimes device register bad statuses - 7 or any different. We are using just two statuses: In and Out (Wejście and Wyjście in our language) numbered by… --- ## [W2 pro power suply](https://community.anviz.com/t/w2-pro-power-suply/2121)
**Author:** [@Vitor](https://community.anviz.com/u/Vitor)\ **Replies:** 1\ **Last updated:** [November 6, 2024, 2:54am UTC](https://community.anviz.com/t/w2-pro-power-suply/2121 "2024-11-06T02:54:08Z")
Hi, Sorry for my stupid question, but i buy a w2 pro and i discover that dont have power supply. Work with PoE? With a usb charger? --- ## [how to set up multiple breaks](https://community.anviz.com/t/how-to-set-up-multiple-breaks/2066)
**Author:** [@maksimovicmateja](https://community.anviz.com/u/maksimovicmateja)\ **Replies:** 3\ **Last updated:** [November 4, 2024, 3:28am UTC](https://community.anviz.com/t/how-to-set-up-multiple-breaks/2066 "2024-11-04T03:28:36Z")
how to set multiple breaks Anviz EP30 Question 1: how to set multiple breaks, break time from 09:00-15:00 h example Break 1 (10 minutes) Break 2 (10 minutes) 3rd break (30 min) Question 2: If multiple breaks canno… --- ## [SCHEDULE configuration on the device and Crosschex Standard](https://community.anviz.com/t/schedule-configuration-on-the-device-and-crosschex-standard/1957)
**Author:** [@Rolando](https://community.anviz.com/u/Rolando)\ **Replies:** 0\ **Last updated:** [August 22, 2024, 7:20pm UTC](https://community.anviz.com/t/schedule-configuration-on-the-device-and-crosschex-standard/1957 "2024-08-22T19:20:39Z")
Hi, Within the EP300 PRO, W1 PRO, FACEDEEP 3, FACEPASS 7 Devices — advanced configuration—Schedule set up—we can assign a shift to each employee. We noticed that when we assigned the shift, the employee can only registe… --- ## [KQ file unable to open in XLS as advertised :(](https://community.anviz.com/t/kq-file-unable-to-open-in-xls-as-advertised/1393)
**Author:** [@cmartel](https://community.anviz.com/u/cmartel)\ **Replies:** 10\ **Last updated:** [June 17, 2024, 2:45am UTC](https://community.anviz.com/t/kq-file-unable-to-open-in-xls-as-advertised/1393 "2024-06-17T02:45:49Z")
I have exported data from CX3 to USB and am unable to open the KQ file. I thought this offered XLS files. Is there a way to solve this? Otherwise, this product will not be of use to me :frowning: --- ## [Information EP300PRO](https://community.anviz.com/t/information-ep300pro/1240)
**Author:** [@alberto.balducci](https://community.anviz.com/u/alberto.balducci)\ **Replies:** 14\ **Last updated:** [May 27, 2024, 7:21am UTC](https://community.anviz.com/t/information-ep300pro/1240 "2024-05-27T07:21:37Z")
Hi, I have several EP300PROs and I need some information: Is it possible to delete the registered stamps? after resetting the device I lost the Italian language, how can I restore it? where can i find the SDKs? Are the… --- ## [Why is scheduling record analysis for anviz time record not showing for 2024 but shows for 2023](https://community.anviz.com/t/why-is-scheduling-record-analysis-for-anviz-time-record-not-showing-for-2024-but-shows-for-2023/1707)
**Author:** [@atoagustyn](https://community.anviz.com/u/atoagustyn)\ **Replies:** 1\ **Last updated:** [March 19, 2024, 2:26pm UTC](https://community.anviz.com/t/why-is-scheduling-record-analysis-for-anviz-time-record-not-showing-for-2024-but-shows-for-2023/1707 "2024-03-19T14:26:14Z")
Anytime I run a report for 2023 everything for scheduling analysis records shows fine but when I do same for 2024 the scheduling analysis records shows blank. --- ## [Crosschex cloud fingerprint data loss](https://community.anviz.com/t/crosschex-cloud-fingerprint-data-loss/1356)
**Author:** [@Rolando](https://community.anviz.com/u/Rolando)\ **Replies:** 1\ **Last updated:** [September 14, 2023, 2:24pm UTC](https://community.anviz.com/t/crosschex-cloud-fingerprint-data-loss/1356 "2023-09-14T14:24:42Z")
Hi, We have an issue with two EP300 PRO devices connected to cloud. In the Crosschex cloud, we register the fingerprint and the next day when trying to add new fingerprints for different users, it deletes all users fi… --- ## [How to set up breaks?](https://community.anviz.com/t/how-to-set-up-breaks/1278)
**Author:** [@ary\_dary](https://community.anviz.com/u/ary_dary)\ **Replies:** 7\ **Last updated:** [August 11, 2023, 2:51pm UTC](https://community.anviz.com/t/how-to-set-up-breaks/1278 "2023-08-11T14:51:31Z")
Hi, how we can integrate set up breaks in crosscheck cloud? if worker double scan, then IN will overwrite. how can we set 30 min. break for example to log in and out during shift? thanks. --- ## [VF 30 Pro to display only "a name" without "User ID"](https://community.anviz.com/t/vf-30-pro-to-display-only-a-name-without-user-id/1217)
**Author:** [@ViKtor](https://community.anviz.com/u/ViKtor)\ **Replies:** 1\ **Last updated:** [July 3, 2023, 2:34pm UTC](https://community.anviz.com/t/vf-30-pro-to-display-only-a-name-without-user-id/1217 "2023-07-03T14:34:03Z")
Greetings, So, as of now, the VF 30 Pro on its screen, display User ID & Employee Name. Is there a way to change that, for the devices to only display “Employee Name”?? --- ## [Status Description Problem on FACEPASS7-PRO Interface](https://community.anviz.com/t/status-description-problem-on-facepass7-pro-interface/1140)
**Author:** [@fabio.lima](https://community.anviz.com/u/fabio.lima)\ **Replies:** 3\ **Last updated:** [June 13, 2023, 1:46am UTC](https://community.anviz.com/t/status-description-problem-on-facepass7-pro-interface/1140 "2023-06-13T01:46:29Z")
Hi, we have acquired 3 FACEPASS7-PRO to replace our old fingerprint ID devices and system. We are on a working test at the moment, but every user is complaining of one problem: knowing the Status on the interface when t… --- ## [Automating Email notification in CrossChex Standard](https://community.anviz.com/t/automating-email-notification-in-crosschex-standard/1158)
**Author:** [@ViKtor](https://community.anviz.com/u/ViKtor)\ **Replies:** 1\ **Last updated:** [June 2, 2023, 8:13am UTC](https://community.anviz.com/t/automating-email-notification-in-crosschex-standard/1158 "2023-06-02T08:13:36Z")
Greetings, So, i am curious on how to automate Email notifications when someone clocks-in late. --- ## [Merging records of two Users in CrossChex](https://community.anviz.com/t/merging-records-of-two-users-in-crosschex/1092)
**Author:** [@ViKtor](https://community.anviz.com/u/ViKtor)\ **Replies:** 3\ **Last updated:** [May 3, 2023, 4:40pm UTC](https://community.anviz.com/t/merging-records-of-two-users-in-crosschex/1092 "2023-05-03T16:40:32Z")
Greetings, So, i have two separate user account in the CrossChex Standard but they are under the same Staff. Is there a way for me to merge these account and their Time Attendance Records? --- ## [Downloading Records taking a very long time after Upgrade/Update](https://community.anviz.com/t/downloading-records-taking-a-very-long-time-after-upgrade-update/1063)
**Author:** [@ViKtor](https://community.anviz.com/u/ViKtor)\ **Replies:** 3\ **Last updated:** [April 26, 2023, 7:24am UTC](https://community.anviz.com/t/downloading-records-taking-a-very-long-time-after-upgrade-update/1063 "2023-04-26T07:24:12Z")
I have upgraded CrossChex Standard to it’s latest v4 (v4.3.17.2), and upgraded VF30 to VF30 Pro as well, but right now, it takes extremely longer to Download All Records, or Download Records. Is this normal? Also, when… --- ## [Integrating both CrossChex Cloud and Standard](https://community.anviz.com/t/integrating-both-crosschex-cloud-and-standard/1053)
**Author:** [@ViKtor](https://community.anviz.com/u/ViKtor)\ **Replies:** 3\ **Last updated:** [April 25, 2023, 7:38am UTC](https://community.anviz.com/t/integrating-both-crosschex-cloud-and-standard/1053 "2023-04-25T07:38:13Z")
I was wondering, can both CrossChex Standard and Cloud be used by the VF 30 Pro? If i configure both IP LAN for CrossChex Standard and IP for Cloud in VF 30 Pro, can both be used at the same time, or VF 30 Pro doesn’t s… --- ## [Downloading Record for VF30 in CrossChex v4.3.17.2](https://community.anviz.com/t/downloading-record-for-vf30-in-crosschex-v4-3-17-2/1060)
**Author:** [@ViKtor](https://community.anviz.com/u/ViKtor)\ **Replies:** 7\ **Last updated:** [April 24, 2023, 2:54pm UTC](https://community.anviz.com/t/downloading-record-for-vf30-in-crosschex-v4-3-17-2/1060 "2023-04-24T14:54:43Z")
Since i upgraded and installed CrossChex Standard from v4.1 to v4.3.17.2, the following started to happen: Downloading New Records fromVF30, before, it pulled the records just fine, but right now it gives an error, “Re… --- ## [QrySearchUser: Cannot perform this operation on a closed datase](https://community.anviz.com/t/qrysearchuser-cannot-perform-this-operation-on-a-closed-datase/1054)
**Author:** [@ViKtor](https://community.anviz.com/u/ViKtor)\ **Replies:** 1\ **Last updated:** [April 20, 2023, 5:18pm UTC](https://community.anviz.com/t/qrysearchuser-cannot-perform-this-operation-on-a-closed-datase/1054 "2023-04-20T17:18:18Z")
Greetings, this error occurs whenenever i make edits to a user in CrossChex Standard. How can i resolve this? --- ## [Anviz W1: Can't change Cloud IP from web interface](https://community.anviz.com/t/anviz-w1-cant-change-cloud-ip-from-web-interface/925)
**Author:** [@ruben](https://community.anviz.com/u/ruben)\ **Replies:** 5\ **Last updated:** [February 28, 2023, 8:12am UTC](https://community.anviz.com/t/anviz-w1-cant-change-cloud-ip-from-web-interface/925 "2023-02-28T08:12:27Z")
Hi, when i try to change the url in the cloud section of the webserver interface, it fails. After i press submit the session closes: Both the new and the old adresses are working correctly. --- ## [Facepass pro clocking voice](https://community.anviz.com/t/facepass-pro-clocking-voice/758)
**Author:** [@itadmingroup](https://community.anviz.com/u/itadmingroup)\ **Replies:** 5\ **Last updated:** [January 20, 2023, 1:27pm UTC](https://community.anviz.com/t/facepass-pro-clocking-voice/758 "2023-01-20T13:27:33Z")
Hi, we have x3 facepass 7 pro and use purely for time and attendance (not access control). Each time a users swipes or scans their face, a voice says… “access granted”. This is very confusing when a user is clocking out …