# Access Control Anviz t5 Pro

**URL:** <https://community.anviz.com/t/access-control-anviz-t5-pro/728>\
**Category:** Software\
**Tags:** crosschex-standard\
**Created:** [November 21, 2022, 1:36pm UTC](https://community.anviz.com/t/access-control-anviz-t5-pro/728 "2022-11-21T13:36:55Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Franjbq](https://avatars.discourse-cdn.com/v4/letter/f/0ea827/32.png) [@Franjbq](https://community.anviz.com/u/Franjbq)\
**Post date:** [November 21, 2022, 1:36pm UTC](https://community.anviz.com/t/access-control-anviz-t5-pro/728/1 "2022-11-21T13:36:55Z")

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Hola, tengo dos controles de acceso anviz t5 pro, y cuando intento grabar nuevas llaves de acceso me sale el error que aparece en la imagen, son llaves nuevas, a que es debido ese error? como lo puedo solucionar? Gracias

Hello, I have two anviz t5 pro access controls, and when I try to record new access keys I get the error that appears in the image, they are new keys, what is this error due to? how can I solve it? Thank you

![Control acceso](https://us1.discourse-cdn.com/flex020/uploads/anviz/original/1X/03d8a47cb373802e60714699e521fcbf1d0c4ae2.jpeg)

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**Author:** ![Leonardo\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/leonardo_anviz/32/60_2.png) [@Leonardo\_Anviz](https://community.anviz.com/u/Leonardo_Anviz)\
**Post date:** [November 22, 2022, 2:59pm UTC](https://community.anviz.com/t/access-control-anviz-t5-pro/728/2 "2022-11-22T14:59:40Z")

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Saludos @Franjbq

Hemos recibido tu correo electrónico. Mi compañero @henry.santana va a contactarte para evaluar el problema remotamente contigo.

Saludos!

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**Author:** ![henry.santana](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/henry.santana/32/505_2.png) [@henry.santana](https://community.anviz.com/u/henry.santana)\
**Post date:** [December 6, 2022, 11:03pm UTC](https://community.anviz.com/t/access-control-anviz-t5-pro/728/3 "2022-12-06T23:03:27Z")

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Buen dia ;  
Realice la actualizacion de Crosschex std ( version a version ) esto hasta a ultima disponible .

menu AYUDA- Actualizacion (aqui apareceran las siguientes versiones disponibles )  
Realice el proceso de nueva cuenta .

Quedo atento .

Saludos cordiales.