# Anviz W1 Pro enroll users on crosschex
**URL:** https://community.anviz.com/t/anviz-w1-pro-enroll-users-on-crosschex/1969
**Category:** CrossChex Standard
**Created:** [August 29, 2024, 3:12pm UTC](https://community.anviz.com/t/anviz-w1-pro-enroll-users-on-crosschex/1969 "2024-08-29T15:12:19Z")
**Posts on this page:** 16
**Page:** 1
### Author:  [@jcardoso](https://community.anviz.com/u/jcardoso)
#### Post date: [August 29, 2024, 3:12pm UTC](https://community.anviz.com/t/anviz-w1-pro-enroll-users-on-crosschex/1969/1 "2024-08-29T15:12:19Z")
When trying to enroll users, when asking to activate the figerprint reader it does nothing
---
### Author:  [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)
#### Post date: [September 25, 2024, 5:56am UTC](https://community.anviz.com/t/anviz-w1-pro-enroll-users-on-crosschex/1969/2 "2024-09-25T05:56:49Z")
Hello, friend
When you are using CrossChex Standard to add users, please make sure the device is connected to the Standard.
And if it’s connected but still fails to register, please try upgrading the firmware and try again.
Could you please tell us what version of CrossChex Standard you are using?
Br,
zac
---
### Author:  [@jcardoso](https://community.anviz.com/u/jcardoso)
#### Post date: [September 25, 2024, 8:31am UTC](https://community.anviz.com/t/anviz-w1-pro-enroll-users-on-crosschex/1969/3 "2024-09-25T08:31:19Z")
I made the update for the version you sent, i can now enroll fingerprints but can’t upload users to the anviz via crosschex
---
### Author:  [@jcardoso](https://community.anviz.com/u/jcardoso)
#### Post date: [September 25, 2024, 8:33am UTC](https://community.anviz.com/t/anviz-w1-pro-enroll-users-on-crosschex/1969/4 "2024-09-25T08:33:10Z")
It says failed to upload users
---
### Author:  [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)
#### Post date: [September 29, 2024, 8:17am UTC](https://community.anviz.com/t/anviz-w1-pro-enroll-users-on-crosschex/1969/5 "2024-09-29T08:17:06Z")
Hello, Dear
Please share a screenshot of the error here. If it’s CrossChex Standard you are using, make sure you connect the device to it successfully first.
Zac
---
### Author:  [@jcardoso](https://community.anviz.com/u/jcardoso)
#### Post date: [September 30, 2024, 7:52am UTC](https://community.anviz.com/t/anviz-w1-pro-enroll-users-on-crosschex/1969/6 "2024-09-30T07:52:14Z")
this is the error that i’m having failed to upload users
---
### Author:  [@jcardoso](https://community.anviz.com/u/jcardoso)
#### Post date: [September 30, 2024, 7:52am UTC](https://community.anviz.com/t/anviz-w1-pro-enroll-users-on-crosschex/1969/7 "2024-09-30T07:52:45Z")
---
### Author:  [@telven.venezuela](https://community.anviz.com/u/telven.venezuela)
#### Post date: [October 2, 2024, 11:26am UTC](https://community.anviz.com/t/anviz-w1-pro-enroll-users-on-crosschex/1969/8 "2024-10-02T11:26:16Z")
Saludos, yo tengo exactamente el mismo error que aqui describen, tengo una BD de 238 usuarios en crosschex v 5.0.3.0 con todos los datos y huellas de las personas, las huellas fueron enrroladas por el ep300pro sin problema lo que indica que el soft esta conectado correctamente con el ep300pro, aparte de que puede sincronizar hora, responde a un ping, etc. Al tratar de subir los usuarios se muestra el mismo error que aqui se describe. Agradeceria informacion para resolver este problema.
---
### Author:  [@jcardoso](https://community.anviz.com/u/jcardoso)
#### Post date: [October 24, 2024, 8:07am UTC](https://community.anviz.com/t/anviz-w1-pro-enroll-users-on-crosschex/1969/9 "2024-10-24T08:07:35Z")
Still waiting for a response…
---
### Author:  [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)
#### Post date: [November 4, 2024, 4:03am UTC](https://community.anviz.com/t/anviz-w1-pro-enroll-users-on-crosschex/1969/10 "2024-11-04T04:03:14Z")
Hello, friends
We’re sorry for the inconvenience caused by the error.
Could you please try using the “Set privilege” to upload users from the CrossChex Standard to the devices?
Let me know if it solves your problems.
Zac
---
### Author:  [@jcardoso](https://community.anviz.com/u/jcardoso)
#### Post date: [November 4, 2024, 8:48am UTC](https://community.anviz.com/t/anviz-w1-pro-enroll-users-on-crosschex/1969/11 "2024-11-04T08:48:31Z")
It says that can’t connect with device
---
### Author:  [@jcardoso](https://community.anviz.com/u/jcardoso)
#### Post date: [November 4, 2024, 8:51am UTC](https://community.anviz.com/t/anviz-w1-pro-enroll-users-on-crosschex/1969/12 "2024-11-04T08:51:05Z")
I’m sorry but i can’t be waiting for a month for a response, this needs to be quicker, i have clients waiting
---
### Author:  [@Tibor](https://community.anviz.com/u/Tibor)
#### Post date: [November 4, 2024, 10:10am UTC](https://community.anviz.com/t/anviz-w1-pro-enroll-users-on-crosschex/1969/13 "2024-11-04T10:10:22Z")
Hi jcardoso,
We also often faced problems using V5.x.x CrossChex on different WIN10/11 installations.
That’s why I recommend to use CrossChex version 4.3.18. It’s stable and works fine. Give it a try if it’s possible.
---
### Author:  [@jcardoso](https://community.anviz.com/u/jcardoso)
#### Post date: [November 4, 2024, 11:05am UTC](https://community.anviz.com/t/anviz-w1-pro-enroll-users-on-crosschex/1969/14 "2024-11-04T11:05:45Z")
Thanks for the fast response, with the new one worked, but i had an older that i made a firmware update and it can’t connect to the older crosschex
---
### Author:  [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)
#### Post date: [November 5, 2024, 5:52am UTC](https://community.anviz.com/t/anviz-w1-pro-enroll-users-on-crosschex/1969/15 "2024-11-05T05:52:56Z")
Hello, [jcardoso](https://community.anviz.com/u/jcardoso)
What’s the current firmware version of this W1 Pro and the previous version as well?
You can check the rear label on the device for the previous version info.
Zac
---
### Author:  [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)
#### Post date: [November 5, 2024, 5:54am UTC](https://community.anviz.com/t/anviz-w1-pro-enroll-users-on-crosschex/1969/16 "2024-11-05T05:54:42Z")
And just so you know, we recommend you send the issue to our support team at **[support@anviz.com](mailto:support@anviz.com)** if you are facing any urgent issues.