# C2 PRO FW request **URL:** \ **Category:** Firmware Updates\ **Created:** [August 23, 2023, 9:04am UTC](https://community.anviz.com/t/c2-pro-fw-request/1314 "2023-08-23T09:04:32Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![assistenza](https://avatars.discourse-cdn.com/v4/letter/a/a9adbd/32.png) [@assistenza](https://community.anviz.com/u/assistenza)\ **Post date:** [August 23, 2023, 9:04am UTC](https://community.anviz.com/t/c2-pro-fw-request/1314/1 "2023-08-23T09:04:32Z")
Hi Support, I’m looking for a new or a different FW version for C2 PRO because at the moment I have a trouble with an integration software, developed by third parts. At the moment my device have 03.A4.BB release. I try to find it but it’s not online, please can i have it? Regards ---
**Author:** ![Leonardo\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/leonardo_anviz/32/60_2.png) [@Leonardo\_Anviz](https://community.anviz.com/u/Leonardo_Anviz)\ **Post date:** [August 23, 2023, 1:13pm UTC](https://community.anviz.com/t/c2-pro-fw-request/1314/2 "2023-08-23T13:13:33Z")
Hi @assistenza 03.A4.BB is the version you have, is that right? Do you need a specific version, or just the updated compatible with that? Please confirm and I can ask my technical team to help you. Thanks ---
**Author:** ![assistenza](https://avatars.discourse-cdn.com/v4/letter/a/a9adbd/32.png) [@assistenza](https://community.anviz.com/u/assistenza)\ **Post date:** [August 23, 2023, 1:20pm UTC](https://community.anviz.com/t/c2-pro-fw-request/1314/3 "2023-08-23T13:20:26Z")
Hi Leonardo, yes 03.A4.BB is my release. Please send me a couple of FW for test, older or newer. Regards ---
**Author:** ![Leonardo\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/leonardo_anviz/32/60_2.png) [@Leonardo\_Anviz](https://community.anviz.com/u/Leonardo_Anviz)\ **Post date:** [August 23, 2023, 1:22pm UTC](https://community.anviz.com/t/c2-pro-fw-request/1314/4 "2023-08-23T13:22:04Z")
@Technical_Anviz can you please help with some firmware versions for this C2PRO according to our conversation? Many thanks ---
**Author:** ![assistenza](https://avatars.discourse-cdn.com/v4/letter/a/a9adbd/32.png) [@assistenza](https://community.anviz.com/u/assistenza)\ **Post date:** [August 25, 2023, 7:10am UTC](https://community.anviz.com/t/c2-pro-fw-request/1314/5 "2023-08-25T07:10:48Z")
Hi Leonardo, sorry but I have no answer from Sarah, can you do something? Regards ---
**Author:** ![Leonardo\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/leonardo_anviz/32/60_2.png) [@Leonardo\_Anviz](https://community.anviz.com/u/Leonardo_Anviz)\ **Post date:** [August 25, 2023, 1:44pm UTC](https://community.anviz.com/t/c2-pro-fw-request/1314/6 "2023-08-25T13:44:16Z")
Sorry @assistenza I will send her a private message to support here! Best Regards ---
**Author:** ![soljon121890](https://avatars.discourse-cdn.com/v4/letter/s/a698b9/32.png) [@soljon121890](https://community.anviz.com/u/soljon121890)\ **Post date:** [November 22, 2023, 12:18am UTC](https://community.anviz.com/t/c2-pro-fw-request/1314/7 "2023-11-22T00:18:40Z")
Hi good day! can you send me firmware ver 03.12.04 for Anviz C2 pro? Thank you ---
**Author:** ![Technical\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/technical_anviz/32/1143_2.png) [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)\ **Post date:** [November 23, 2023, 3:07am UTC](https://community.anviz.com/t/c2-pro-fw-request/1314/8 "2023-11-23T03:07:52Z")
Hi. Please check the firmware in the private message. ---
**Author:** ![soljon121890](https://avatars.discourse-cdn.com/v4/letter/s/a698b9/32.png) [@soljon121890](https://community.anviz.com/u/soljon121890)\ **Post date:** [November 23, 2023, 4:13am UTC](https://community.anviz.com/t/c2-pro-fw-request/1314/9 "2023-11-23T04:13:34Z")
![Update Failed](https://us1.discourse-cdn.com/flex020/uploads/anviz/original/1X/7e27bb932ea9c028daaf43dada00275e6430995f.png) [![](https://us1.discourse-cdn.com/flex020/uploads/anviz/original/1X/471f9b7a37d9321386bed0996edd4c6ad3e59cad.png)](https://community.anviz.com/u/soljon121890) [soljon121890](https://community.anviz.com/u/soljon121890) [1m](https://community.anviz.com/t/re-c2-pro-fw-request/1501/3) Dear mam, The update ![Update Failed](https://us1.discourse-cdn.com/flex020/uploads/anviz/original/1X/7e27bb932ea9c028daaf43dada00275e6430995f.png) failed using the firmware you sent. Please help Thank you ---
**Author:** ![Leonardo\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/leonardo_anviz/32/60_2.png) [@Leonardo\_Anviz](https://community.anviz.com/u/Leonardo_Anviz)\ **Post date:** [November 23, 2023, 11:19am UTC](https://community.anviz.com/t/c2-pro-fw-request/1314/10 "2023-11-23T11:19:15Z")
please update it by the web browser @soljon121890 here is a update tutorial [![](https://us1.discourse-cdn.com/flex020/uploads/anviz/original/1X/181658ec93d74379fd2d1db367633e721d38ee6d.jpeg "How To Normal Update Anviz Firmware Via Webserver(Linux Platform)?") ](https://www.youtube.com/watch?v=xrwwfnuoA9o) or by USB [![](https://us1.discourse-cdn.com/flex020/uploads/anviz/original/1X/2383b70ed8239c984022776c24145e5fda251d21.jpeg "How To Normal Update Anviz Firmware Via Flash Drive (Linux Platform)") ](https://www.youtube.com/watch?v=98OU7cvX4L0) ---
**Author:** ![soljon121890](https://avatars.discourse-cdn.com/v4/letter/s/a698b9/32.png) [@soljon121890](https://community.anviz.com/u/soljon121890)\ **Post date:** [November 24, 2023, 3:53am UTC](https://community.anviz.com/t/c2-pro-fw-request/1314/11 "2023-11-24T03:53:47Z")
Hi, Tried to web but could not log in. The default user and pass are not working ![image](https://us1.discourse-cdn.com/flex020/uploads/anviz/original/1X/e93e66726c192e1320f1088b1885e2401702d3a7.png) Tried to update via USB but the update not found (the file is already in USB) ![image](https://us1.discourse-cdn.com/flex020/uploads/anviz/original/1X/0547c62c3e01d8bcd7ddb35214464a773a9851e9.png) ---
**Author:** ![Leonardo\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/leonardo_anviz/32/60_2.png) [@Leonardo\_Anviz](https://community.anviz.com/u/Leonardo_Anviz)\ **Post date:** [November 24, 2023, 1:38pm UTC](https://community.anviz.com/t/c2-pro-fw-request/1314/12 "2023-11-24T13:38:47Z")
please inform your device serial number and your region we may need to forward to a local support partner to help ---
**Author:** ![soljon121890](https://avatars.discourse-cdn.com/v4/letter/s/a698b9/32.png) [@soljon121890](https://community.anviz.com/u/soljon121890)\ **Post date:** [November 24, 2023, 1:51pm UTC](https://community.anviz.com/t/c2-pro-fw-request/1314/13 "2023-11-24T13:51:19Z")
Hi ![IMG20231120141101](https://us1.discourse-cdn.com/flex020/uploads/anviz/original/1X/78654468dbb2a9f515b5a7f416237a84dabdf2b8.jpeg) I am from Laguna, Philippines. Thank you ---
**Author:** ![Yu\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/yu_anviz/32/134_2.png) [@Yu\_Anviz](https://community.anviz.com/u/Yu_Anviz)\ **Post date:** [November 30, 2023, 8:25am UTC](https://community.anviz.com/t/c2-pro-fw-request/1314/14 "2023-11-30T08:25:11Z")
Dear customer, Knidly note that the firmware of the device 03.12.04 is not compatible for another device with version 03.A4.\*\*. The “Out of time” message indicates that the employee doesn’t have permission to open the day (if the device is used as access control), but it will not affect the attendance records. If you don’t want this message appears, please modify the user information in the menu “User” - “Modify”. Input the user ID and press OK and check “User Group”, chang it to “1” . Regards Yu ---
**Author:** ![soljon121890](https://avatars.discourse-cdn.com/v4/letter/s/a698b9/32.png) [@soljon121890](https://community.anviz.com/u/soljon121890)\ **Post date:** [December 5, 2023, 8:21am UTC](https://community.anviz.com/t/c2-pro-fw-request/1314/15 "2023-12-05T08:21:34Z")
Hi, Switching the user group to 1 eliminates the message Out Of time for the Biometric Device, yet the default user group in Crosschex is 0. Could this potentially create conflicts in the attendance system or records? ---
**Author:** ![geral](https://avatars.discourse-cdn.com/v4/letter/g/bc79bd/32.png) [@geral](https://community.anviz.com/u/geral)\ **Post date:** [November 4, 2024, 6:33pm UTC](https://community.anviz.com/t/c2-pro-fw-request/1314/16 "2024-11-04T18:33:21Z")
can you send me firmware, please. thanks ---
**Author:** ![Technical\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/technical_anviz/32/1143_2.png) [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)\ **Post date:** [November 5, 2024, 6:07am UTC](https://community.anviz.com/t/c2-pro-fw-request/1314/17 "2024-11-05T06:07:28Z")
Hi, [geral](https://community.anviz.com/u/geral) Are you trying to find the firmware for C2 Pro? If you want to upgrade the firmware, please share with us the current version of the firmware on the device. Zac ---
**Author:** ![geral](https://avatars.discourse-cdn.com/v4/letter/g/bc79bd/32.png) [@geral](https://community.anviz.com/u/geral)\ **Post date:** [November 5, 2024, 9:32am UTC](https://community.anviz.com/t/c2-pro-fw-request/1314/18 "2024-11-05T09:32:40Z")
hi, version 1.00.85 thanks ---
**Author:** ![geral](https://avatars.discourse-cdn.com/v4/letter/g/bc79bd/32.png) [@geral](https://community.anviz.com/u/geral)\ **Post date:** [November 6, 2024, 10:06am UTC](https://community.anviz.com/t/c2-pro-fw-request/1314/19 "2024-11-06T10:06:50Z")
hi, version 1.00.85 thanks ---
**Author:** ![Technical\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/technical_anviz/32/1143_2.png) [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)\ **Post date:** [November 7, 2024, 7:51am UTC](https://community.anviz.com/t/c2-pro-fw-request/1314/20 "2024-11-07T07:51:48Z")
Hi, [geral](https://community.anviz.com/u/geral) I’m not sure you are sending the right version of C2 Pro. You can check the version on the device’s rear label. Or you can take a picture and send us here. Zac [Next page](https://community.anviz.com/t/c2-pro-fw-request/1314.md?page=2)