# C2 SERIES finger reading issue

**URL:** <https://community.anviz.com/t/c2-series-finger-reading-issue/514>\
**Category:** General Questions\
**Tags:** c2slim, c2pro\
**Created:** [August 21, 2022, 7:02pm UTC](https://community.anviz.com/t/c2-series-finger-reading-issue/514 "2022-08-21T19:02:40Z")\
**Posts on this page:** 1\
**Showing post:** 10

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**Author:** ![Johnny\_Anviz](https://avatars.discourse-cdn.com/v4/letter/j/f0a364/32.png) [@Johnny\_Anviz](https://community.anviz.com/u/Johnny_Anviz)\
**Post date:** [August 26, 2022, 2:31am UTC](https://community.anviz.com/t/c2-series-finger-reading-issue/514/10 "2022-08-26T02:31:26Z")

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@Ali.Alhajj @Tibor  
Thanks for your feedback of our device.  
@Felix_Anviz  
Thanks for your great support .  
@Ali.Alhajj You can also check the image captured by C2pro,pleae refer to the link：

> [@How to Check The Fingerprint Sensor When It’s Not Working](https://community.anviz.com/t/how-to-check-the-fingerprint-sensor-when-it-s-not-working/416):
>
> This is a detailed guide for how you should do first when you have to press the fingerprint sensor many times to clock in or any cases you feel the sensor is not working. Step 1. Confirm your device is based on Linux or ST platform. Linux: VF30 Pro, W1 Pro, W2 Pro, EP300 Pro, C2 Pro, OA1000 Pro, A350, M5 Plus ST: T5 Pro, M5 Pro, VF30, VP30, P7, M7, T5, M5, D200, OC500, OC580, TC580, TC500 Contact your supplier if your device isn’t listed. Step 2. Get fingerprint pictures. If your device …

If possible please send images captured by 2 kind of devices together to us.

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