# Cannot Connect to T&A machine in Anviz ep300 pro

**URL:** <https://community.anviz.com/t/cannot-connect-to-t-a-machine-in-anviz-ep300-pro/1109>\
**Category:** General Questions\
**Tags:** crosschex-standard, access-control\
**Created:** [May 11, 2023, 12:59pm UTC](https://community.anviz.com/t/cannot-connect-to-t-a-machine-in-anviz-ep300-pro/1109 "2023-05-11T12:59:00Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![itsmyemail01](https://avatars.discourse-cdn.com/v4/letter/i/c68b51/32.png) [@itsmyemail01](https://community.anviz.com/u/itsmyemail01)\
**Post date:** [May 11, 2023, 12:59pm UTC](https://community.anviz.com/t/cannot-connect-to-t-a-machine-in-anviz-ep300-pro/1109/1 "2023-05-11T12:59:00Z")

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i cannot conect my anviz ep300 pro with crosschex standard. It shows cannot connect to T@A machine.

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**Author:** ![Leonardo\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/leonardo_anviz/32/60_2.png) [@Leonardo\_Anviz](https://community.anviz.com/u/Leonardo_Anviz)\
**Post date:** [May 11, 2023, 2:25pm UTC](https://community.anviz.com/t/cannot-connect-to-t-a-machine-in-anviz-ep300-pro/1109/2 "2023-05-11T14:25:04Z")

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Hi @itsmyemail01

There can be several different reasons, please contact your local provider, or email as at [support@anviz.com](mailto:support@anviz.com)

Our team will troubleshoot the possible causes with you

Thanks!

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**Author:** ![itsmyemail01](https://avatars.discourse-cdn.com/v4/letter/i/c68b51/32.png) [@itsmyemail01](https://community.anviz.com/u/itsmyemail01)\
**Post date:** [May 11, 2023, 2:39pm UTC](https://community.anviz.com/t/cannot-connect-to-t-a-machine-in-anviz-ep300-pro/1109/3 "2023-05-11T14:39:46Z")

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i submitted my trouble ticket. I hope to get some help.

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**Author:** ![Leonardo\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/leonardo_anviz/32/60_2.png) [@Leonardo\_Anviz](https://community.anviz.com/u/Leonardo_Anviz)\
**Post date:** [May 12, 2023, 4:28pm UTC](https://community.anviz.com/t/cannot-connect-to-t-a-machine-in-anviz-ep300-pro/1109/4 "2023-05-12T16:28:18Z")

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let me know here if you don´t receive any reply

thanks

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**Author:** ![itsmyemail01](https://avatars.discourse-cdn.com/v4/letter/i/c68b51/32.png) [@itsmyemail01](https://community.anviz.com/u/itsmyemail01)\
**Post date:** [May 13, 2023, 6:44am UTC](https://community.anviz.com/t/cannot-connect-to-t-a-machine-in-anviz-ep300-pro/1109/5 "2023-05-13T06:44:53Z")

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Hi  
It has been more than one day and I did not received any reply from the team. Can you help me pls

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**Author:** ![Leonardo\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/leonardo_anviz/32/60_2.png) [@Leonardo\_Anviz](https://community.anviz.com/u/Leonardo_Anviz)\
**Post date:** [May 15, 2023, 12:56pm UTC](https://community.anviz.com/t/cannot-connect-to-t-a-machine-in-anviz-ep300-pro/1109/6 "2023-05-15T12:56:36Z")

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Hi @itsmyemail01

No news yet?

Did you receive a ticket number? Please share to me, I will check internally.

Thanks