# Cannot Download Report Record

**URL:** <https://community.anviz.com/t/cannot-download-report-record/906>\
**Category:** CrossChex Cloud\
**Created:** [February 18, 2023, 3:06am UTC](https://community.anviz.com/t/cannot-download-report-record/906 "2023-02-18T03:06:27Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![shabuhachiit](https://avatars.discourse-cdn.com/v4/letter/s/f05b48/32.png) [@shabuhachiit](https://community.anviz.com/u/shabuhachiit)\
**Post date:** [February 18, 2023, 3:06am UTC](https://community.anviz.com/t/cannot-download-report-record/906/1 "2023-02-18T03:06:27Z")

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Hi  
Please Help that we cannot download the record report  
We are from Indonesia

Thanks & Regards,  
Denny

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**Author:** ![henry.santana](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/henry.santana/32/505_2.png) [@henry.santana](https://community.anviz.com/u/henry.santana)\
**Post date:** [February 20, 2023, 8:21pm UTC](https://community.anviz.com/t/cannot-download-report-record/906/2 "2023-02-20T20:21:33Z")

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Good day ;

What management do you use in your project (Crosschex std or Crosschex cloud), likewise tell us what terminal model you use.

Stay tuned .

Kind regards.

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**Author:** ![nadzeron](https://avatars.discourse-cdn.com/v4/letter/n/22d042/32.png) [@nadzeron](https://community.anviz.com/u/nadzeron)\
**Post date:** [November 9, 2023, 12:15pm UTC](https://community.anviz.com/t/cannot-download-report-record/906/3 "2023-11-09T12:15:17Z")

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Hi @henry.santana … I have same problem after upgraged to the latest version. FYI, my office is using EP300 model. When i click new record, the pop up is ‘value must be between 1 and 2147483647’. I cant understand what it is. Please help. Thanks.

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**Author:** ![Leonardo\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/leonardo_anviz/32/60_2.png) [@Leonardo\_Anviz](https://community.anviz.com/u/Leonardo_Anviz)\
**Post date:** [November 9, 2023, 1:07pm UTC](https://community.anviz.com/t/cannot-download-report-record/906/4 "2023-11-09T13:07:13Z")

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Hi @nadzeron

If you are using our previous family EP300 (not EP300 PRO), I would recommend you use the software version 4 or below, as our new family models has some differences on the communication protocol.

As a test, please install 4.3.18 and have a try… Let me know if problem persists:

[https://www.anviz.com/file/download/10356/Setup.exe](https://www.anviz.com/file/download/10356/Setup.exe)