# cross check problem

**URL:** <https://community.anviz.com/t/cross-check-problem/1326>\
**Category:** Stories\
**Created:** [August 25, 2023, 1:56pm UTC](https://community.anviz.com/t/cross-check-problem/1326 "2023-08-25T13:56:41Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Hrmoya6](https://avatars.discourse-cdn.com/v4/letter/h/76d3ee/32.png) [@Hrmoya6](https://community.anviz.com/u/Hrmoya6)\
**Post date:** [August 25, 2023, 1:56pm UTC](https://community.anviz.com/t/cross-check-problem/1326/1 "2023-08-25T13:56:41Z")

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Hello, I have installed an M3 Pro and crosscheck does not find the device. I bought 3 devices, 1 only detects it, the other two do not. Please can you help me to solve this problem. thank you

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**Author:** ![Leonardo\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/leonardo_anviz/32/60_2.png) [@Leonardo\_Anviz](https://community.anviz.com/u/Leonardo_Anviz)\
**Post date:** [August 25, 2023, 1:58pm UTC](https://community.anviz.com/t/cross-check-problem/1326/2 "2023-08-25T13:58:59Z")

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Hello @Hrmoya6

Please inform your region (city and country), as well as the serial number of your devices

I´ll find the responsible support to help you

Thanks