# Crosscheckcloud No sincroniza los registros (pero si los usuarios)

**URL:** <https://community.anviz.com/t/crosscheckcloud-no-sincroniza-los-registros-pero-si-los-usuarios/2294>\
**Category:** CrossChex Cloud\
**Tags:** crosschex-cloud\
**Created:** [January 20, 2025, 2:16pm UTC](https://community.anviz.com/t/crosscheckcloud-no-sincroniza-los-registros-pero-si-los-usuarios/2294 "2025-01-20T14:16:38Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![mariano](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/mariano/32/1179_2.png) [@mariano](https://community.anviz.com/u/mariano)\
**Post date:** [January 20, 2025, 2:16pm UTC](https://community.anviz.com/t/crosscheckcloud-no-sincroniza-los-registros-pero-si-los-usuarios/2294/1 "2025-01-20T14:16:38Z")

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Buenos dias, disponemos de Anviz W1 compatible con Cloud y firmware 03.04.15.  
Conectamos con cloud correctamente (todos los test en 100%) y hemos sincronizado los usuarios perfectamente, aparte el dispositivo lo vemos online en CrosscheckCloud.  
Ya no usamos Crosscheck standard y no hemos descargado los registros localmente e n 3 dias.  
Sin embargo, los registros no se sincronizan desde nuestro dispositivo a cloud.  
Lo hemos intentado de todas las formas posibles y no encontramos el lugar donde se activa la sincronizacion o se fuerza a ello.  
Alguien nos puede ayudar ?¿

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**Author:** ![Technical\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/technical_anviz/32/1143_2.png) [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)\
**Post date:** [February 18, 2025, 7:21am UTC](https://community.anviz.com/t/crosscheckcloud-no-sincroniza-los-registros-pero-si-los-usuarios/2294/2 "2025-02-18T07:21:48Z")

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Sorry to inform you that you have to use CrossChex standard to synchronize the records on the devices to the Cloud.

Check the “Cloudmove” tool under the CrossChex Standard’s program service directory, fill in the company ID and password to transfer the records.

Zac

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**Author:** ![mariano](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/mariano/32/1179_2.png) [@mariano](https://community.anviz.com/u/mariano)\
**Post date:** [February 24, 2025, 3:46pm UTC](https://community.anviz.com/t/crosscheckcloud-no-sincroniza-los-registros-pero-si-los-usuarios/2294/3 "2025-02-24T15:46:19Z")

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Solved. The Problem its fixed if install the last firmware.

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**Author:** ![Technical\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/technical_anviz/32/1143_2.png) [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)\
**Post date:** [February 25, 2025, 6:03am UTC](https://community.anviz.com/t/crosscheckcloud-no-sincroniza-los-registros-pero-si-los-usuarios/2294/4 "2025-02-25T06:03:49Z")

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glad to hear that the issue was solved. Let us know if you have other problems.