# CrossChex Cloud #2 - Recovering Password

**URL:** <https://community.anviz.com/t/crosschex-cloud-2-recovering-password/108>\
**Category:** CrossChex Cloud\
**Created:** [April 12, 2022, 7:36pm UTC](https://community.anviz.com/t/crosschex-cloud-2-recovering-password/108 "2022-04-12T19:36:43Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Leonardo\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/leonardo_anviz/32/60_2.png) [@Leonardo\_Anviz](https://community.anviz.com/u/Leonardo_Anviz)\
**Post date:** [April 12, 2022, 7:36pm UTC](https://community.anviz.com/t/crosschex-cloud-2-recovering-password/108/1 "2022-04-12T19:36:44Z")

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Hi there,

Welcome to our second tutorial about the [Anviz CrossChex Cloud](https://www.anviz.com/cloud-based-time-and-attendance-solution-crosschex-cloud.html)!

The main objective of this tutorial is to help you resetting your [CrossChex Cloud](https://www.anviz.com/cloud-based-time-and-attendance-solution-crosschex-cloud.html) password.

If you have not created a CrossChex account yet, please refer to our previous tutorial:

[CrossChex Cloud #1 - Creating a New Account](https://community.anviz.com/t/crosschex-cloud-1-creating-a-new-account/107)

If you already have an account but forgot your account password, the 1st step is to access the server you created your account. For this tutorial, we will use the North America Server option, but if you´re choosing a different server, no worries, the proceeds are all the same on all options.

[https://us.crosschexcloud.com/](https://us.crosschexcloud.com/)

 ![2 - CrossChex Cloud - Recovering Password A.PNG](https://us1.discourse-cdn.com/flex020/uploads/anviz/original/1X/6947df1c0d427ebfa3656195610fe614c7191ca0.jpeg)

Click **Forget Password** , insert the e-mail address you´ve created your account previously, then click **Submit**.

 ![2 - CrossChex Cloud - Recovering Password B](https://us1.discourse-cdn.com/flex020/uploads/anviz/original/1X/7fe1b789bac0ff394f3a541d79ab485483464346.jpeg)

An e-mail with the verification code will be sent to your mail box, please check it:

 ![2 - CrossChex Cloud - Recovering Password C](https://us1.discourse-cdn.com/flex020/uploads/anviz/original/1X/e80535cc9a4c98f4e6bdc81b569e316ac70d39a1.png)

Please check your spam box in case you don´t see it on the main box.

Use the validation code together with your new password, make sure to type it correctly at the confirmation field. After clicking **Submit** , a popup message will be shown:

 ![2 - CrossChex Cloud - Recovering Password D](https://us1.discourse-cdn.com/flex020/uploads/anviz/original/1X/f6da61df51fd81a99793be36e3ae2f63cef7c8df.jpeg)

Now you´re OK to come back to the **Sign In** page with your enrolled account e-mail and new password. 😀

**Important** : Please contact our technical support in case you´re not receiving the automatic e-mail with recovering code, we will be happy to assist you with it.

Enjoy your CrossChex Cloud!