# Crosschex cloud fingerprint data loss

**URL:** <https://community.anviz.com/t/crosschex-cloud-fingerprint-data-loss/1356>\
**Category:** Time Attendance\
**Tags:** crosschex-cloud, crosschex-standard\
**Created:** [September 13, 2023, 8:24pm UTC](https://community.anviz.com/t/crosschex-cloud-fingerprint-data-loss/1356 "2023-09-13T20:24:43Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Rolando](https://avatars.discourse-cdn.com/v4/letter/r/e19b73/32.png) [@Rolando](https://community.anviz.com/u/Rolando)\
**Post date:** [September 13, 2023, 8:24pm UTC](https://community.anviz.com/t/crosschex-cloud-fingerprint-data-loss/1356/1 "2023-09-13T20:24:43Z")

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Hi,

We have an issue with two EP300 PRO devices connected to cloud.  
In the Crosschex cloud, we register the fingerprint and the next day when trying to add new fingerprints for different users, it deletes all users fingerprint. So no users are able to register fingerprints.

Can you please assist us on this matter urgently?

Thank you

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<div class="post-metadata">

**Author:** ![Leonardo\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/leonardo_anviz/32/60_2.png) [@Leonardo\_Anviz](https://community.anviz.com/u/Leonardo_Anviz)\
**Post date:** [September 14, 2023, 2:24pm UTC](https://community.anviz.com/t/crosschex-cloud-fingerprint-data-loss/1356/2 "2023-09-14T14:24:42Z")

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Hi @Rolando

I believe there could be some misunderstanding with the Departments, they work in a different logic as some of other softwares in the market…

Please have a read here, and follow the Departments concepts to test again:

[https://community.anviz.com/t/crosschex-cloud-3-department-management/109/2](https://community.anviz.com/t/crosschex-cloud-3-department-management/109/2)