# CrossChex Cloud remove device **URL:** https://community.anviz.com/t/crosschex-cloud-remove-device/1101 **Category:** CrossChex Cloud **Created:** [May 9, 2023, 6:38pm UTC](https://community.anviz.com/t/crosschex-cloud-remove-device/1101 "2023-05-09T18:38:42Z") **Posts on this page:** 20 **Page:** 1
### Author: ![trevomatic](https://avatars.discourse-cdn.com/v4/letter/t/34f0e0/32.png) [@trevomatic](https://community.anviz.com/u/trevomatic) #### Post date: [May 9, 2023, 6:38pm UTC](https://community.anviz.com/t/crosschex-cloud-remove-device/1101/1 "2023-05-09T18:38:42Z")
Hello, I replaced our W1 Pro device and added it to CrossChex Cloud, how can i remove the old one? Thanks and regards Sergio ---
### Author: ![Technical\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/technical_anviz/32/1143_2.png) [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz) #### Post date: [May 10, 2023, 1:35am UTC](https://community.anviz.com/t/crosschex-cloud-remove-device/1101/2 "2023-05-10T01:35:46Z")
Hi, Please share your company ID. We’ll remove it for you. ---
### Author: ![trevomatic](https://avatars.discourse-cdn.com/v4/letter/t/34f0e0/32.png) [@trevomatic](https://community.anviz.com/u/trevomatic) #### Post date: [May 10, 2023, 1:27pm UTC](https://community.anviz.com/t/crosschex-cloud-remove-device/1101/3 "2023-05-10T13:27:03Z")
Hi Sarah, Thanks for your support. The company id is 310001098 Regards Sergio ---
### Author: ![ppdcl.amit1](https://avatars.discourse-cdn.com/v4/letter/p/898d66/32.png) [@ppdcl.amit1](https://community.anviz.com/u/ppdcl.amit1) #### Post date: [September 20, 2023, 6:04pm UTC](https://community.anviz.com/t/crosschex-cloud-remove-device/1101/4 "2023-09-20T18:04:57Z")
I also want to remove my old W1 pro device from CrossChex Cloud can you please help. ---
### Author: ![ahmed.ilahi86](https://avatars.discourse-cdn.com/v4/letter/a/a88e4f/32.png) [@ahmed.ilahi86](https://community.anviz.com/u/ahmed.ilahi86) #### Post date: [September 22, 2023, 9:47am UTC](https://community.anviz.com/t/crosschex-cloud-remove-device/1101/5 "2023-09-22T09:47:16Z")
Dear Sarah, I am also facing the same problem as I also want to remove my old W1 Pro device form my CrossChex Cloud Account. Can you please help me in removing the device. ---
### Author: ![Technical\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/technical_anviz/32/1143_2.png) [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz) #### Post date: [September 25, 2023, 9:19am UTC](https://community.anviz.com/t/crosschex-cloud-remove-device/1101/6 "2023-09-25T09:19:02Z")
Hi @ahmed.ilahi86 , Please share your company ID. ---
### Author: ![ppdcl.amit](https://avatars.discourse-cdn.com/v4/letter/p/f475e1/32.png) [@ppdcl.amit](https://community.anviz.com/u/ppdcl.amit) #### Post date: [September 27, 2023, 11:39am UTC](https://community.anviz.com/t/crosschex-cloud-remove-device/1101/7 "2023-09-27T11:39:39Z")
Dear Sarah, Thanks for your reply and sorry for me replying you late. Please note Company ID **210000413**. I want to remove two devices from my account, name of devices to be removed are **W1 & W1-MHP** ---
### Author: ![Technical\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/technical_anviz/32/1143_2.png) [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz) #### Post date: [September 28, 2023, 7:06am UTC](https://community.anviz.com/t/crosschex-cloud-remove-device/1101/8 "2023-09-28T07:06:34Z")
They’ve been removed. ---
### Author: ![ppdcl.amit](https://avatars.discourse-cdn.com/v4/letter/p/f475e1/32.png) [@ppdcl.amit](https://community.anviz.com/u/ppdcl.amit) #### Post date: [September 29, 2023, 1:00pm UTC](https://community.anviz.com/t/crosschex-cloud-remove-device/1101/9 "2023-09-29T13:00:40Z")
Dear Sarah, thanks for your support in removing the devices. ---
### Author: ![sherifdeen](https://avatars.discourse-cdn.com/v4/letter/s/22d042/32.png) [@sherifdeen](https://community.anviz.com/u/sherifdeen) #### Post date: [November 8, 2023, 12:54pm UTC](https://community.anviz.com/t/crosschex-cloud-remove-device/1101/10 "2023-11-08T12:54:27Z")
Dear Sarah, I am also facing the same problem as I also want to remove my old C2Pro device form my CrossChex Cloud Account. Can you please help me in removing the device. Company ID : 210003533 ---
### Author: ![Leonardo\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/leonardo_anviz/32/60_2.png) [@Leonardo\_Anviz](https://community.anviz.com/u/Leonardo_Anviz) #### Post date: [November 8, 2023, 2:31pm UTC](https://community.anviz.com/t/crosschex-cloud-remove-device/1101/11 "2023-11-08T14:31:05Z")
Hi @sherifdeen please inform us your Cloud Server too, is it US, EU, AP… ? Thanks @Technical_Anviz will handle it accordingly ---
### Author: ![sherifdeen](https://avatars.discourse-cdn.com/v4/letter/s/22d042/32.png) [@sherifdeen](https://community.anviz.com/u/sherifdeen) #### Post date: [November 8, 2023, 5:11pm UTC](https://community.anviz.com/t/crosschex-cloud-remove-device/1101/12 "2023-11-08T17:11:24Z")
[cn.crosschexcloud.com](http://cn.crosschexcloud.com) ---
### Author: ![sherifdeen](https://avatars.discourse-cdn.com/v4/letter/s/22d042/32.png) [@sherifdeen](https://community.anviz.com/u/sherifdeen) #### Post date: [November 9, 2023, 11:25am UTC](https://community.anviz.com/t/crosschex-cloud-remove-device/1101/13 "2023-11-09T11:25:28Z")
Hello, I am still waiting for your update ---
### Author: ![Leonardo\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/leonardo_anviz/32/60_2.png) [@Leonardo\_Anviz](https://community.anviz.com/u/Leonardo_Anviz) #### Post date: [November 9, 2023, 1:05pm UTC](https://community.anviz.com/t/crosschex-cloud-remove-device/1101/14 "2023-11-09T13:05:07Z")
Hi @sherifdeen I´m sending a internal message to our team, I will let you know once they remove it sorry for the delay ---
### Author: ![Technical\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/technical_anviz/32/1143_2.png) [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz) #### Post date: [November 10, 2023, 9:09am UTC](https://community.anviz.com/t/crosschex-cloud-remove-device/1101/15 "2023-11-10T09:09:28Z")
Sorry for the late reply. It’s removed. ---
### Author: ![sherifdeen](https://avatars.discourse-cdn.com/v4/letter/s/22d042/32.png) [@sherifdeen](https://community.anviz.com/u/sherifdeen) #### Post date: [December 7, 2023, 6:20pm UTC](https://community.anviz.com/t/crosschex-cloud-remove-device/1101/16 "2023-12-07T18:20:06Z")
Good evening Please, what’s the maximum users for anviz products e.g C2pro ---
### Author: ![sherifdeen](https://avatars.discourse-cdn.com/v4/letter/s/22d042/32.png) [@sherifdeen](https://community.anviz.com/u/sherifdeen) #### Post date: [December 7, 2023, 6:20pm UTC](https://community.anviz.com/t/crosschex-cloud-remove-device/1101/17 "2023-12-07T18:20:52Z")
Can C2Pro support 5000 users? ---
### Author: ![Leonardo\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/leonardo_anviz/32/60_2.png) [@Leonardo\_Anviz](https://community.anviz.com/u/Leonardo_Anviz) #### Post date: [December 7, 2023, 6:53pm UTC](https://community.anviz.com/t/crosschex-cloud-remove-device/1101/18 "2023-12-07T18:53:40Z")
Hi Depending on the version, C2 PRO can reach up to 10.000 users (1 fingerprint per user) ---
### Author: ![Cabello](https://avatars.discourse-cdn.com/v4/letter/c/6f9a4e/32.png) [@Cabello](https://community.anviz.com/u/Cabello) #### Post date: [February 25, 2025, 7:46am UTC](https://community.anviz.com/t/crosschex-cloud-remove-device/1101/19 "2025-02-25T07:46:24Z")
Hi, How can I remove an old device from Crosschex cloud? Thanks! ---
### Author: ![Technical\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/technical_anviz/32/1143_2.png) [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz) #### Post date: [February 25, 2025, 9:28am UTC](https://community.anviz.com/t/crosschex-cloud-remove-device/1101/20 "2025-02-25T09:28:55Z")
Yes, please send your company ID and the capture of the device you want to remove to our support team at [support@anviz.com](mailto:support@anviz.com). You can then check the result in 24 hours. [Next page](https://community.anviz.com/t/crosschex-cloud-remove-device/1101.md?page=2)