# Crosschex Cloud T&A Export Report Error **URL:** \ **Category:** CrossChex Cloud\ **Tags:** crosschex-cloud\ **Created:** [January 16, 2023, 2:56pm UTC](https://community.anviz.com/t/crosschex-cloud-t-a-export-report-error/825 "2023-01-16T14:56:40Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Ali.Alhajj](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/ali.alhajj/32/444_2.png) [@Ali.Alhajj](https://community.anviz.com/u/Ali.Alhajj)\ **Post date:** [January 16, 2023, 2:56pm UTC](https://community.anviz.com/t/crosschex-cloud-t-a-export-report-error/825/1 "2023-01-16T14:56:40Z")
Hi Everyone, I am facing an issue with exporting Record report, when I select the export report by an employee the file contains a separate excel with the employee ID but when i open any file it contains the total report with all the employees in one excel it gives me the same result like I’m choosing report by the department also when im trying to download the Monthly report something freezes on download percentage 0% or 6% ![report error](https://us1.discourse-cdn.com/flex020/uploads/anviz/original/1X/b9d980122749eaaddfbc1c2831141cfd04c0dcea.jpeg) ---
**Author:** ![Leonardo\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/leonardo_anviz/32/60_2.png) [@Leonardo\_Anviz](https://community.anviz.com/u/Leonardo_Anviz)\ **Post date:** [January 17, 2023, 5:31pm UTC](https://community.anviz.com/t/crosschex-cloud-t-a-export-report-error/825/2 "2023-01-17T17:31:15Z")
Hi @Ali.Alhajj Can you please try again? If the problem persists, please refresh the page and try once more. Let me know if the problem persists please. ---
**Author:** ![Ali.Alhajj](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/ali.alhajj/32/444_2.png) [@Ali.Alhajj](https://community.anviz.com/u/Ali.Alhajj)\ **Post date:** [January 20, 2023, 2:02pm UTC](https://community.anviz.com/t/crosschex-cloud-t-a-export-report-error/825/3 "2023-01-20T14:02:19Z")
Hi @Leonardo_Anviz even after refreshing the page, also as i mention Export record report by employee or by department gives me the same result ![ERR1](https://us1.discourse-cdn.com/flex020/uploads/anviz/original/1X/bc7b8ac248c398960fb444418bcb7c1d035d694e.jpeg) ![ERR2](https://us1.discourse-cdn.com/flex020/uploads/anviz/original/1X/e3231f6d0c480382f93366bf98cff405b6fca1e1.jpeg) as you see after opening the record by choosing the employee ID the result all employees records included in the excel ---
**Author:** ![Leonardo\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/leonardo_anviz/32/60_2.png) [@Leonardo\_Anviz](https://community.anviz.com/u/Leonardo_Anviz)\ **Post date:** [January 20, 2023, 4:34pm UTC](https://community.anviz.com/t/crosschex-cloud-t-a-export-report-error/825/4 "2023-01-20T16:34:36Z")
Hi @Ali.Alhajj please inform your country and time zone, I´ll check possibility for a remote session and evaluation together with you. ---
**Author:** ![Ali.Alhajj](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/ali.alhajj/32/444_2.png) [@Ali.Alhajj](https://community.anviz.com/u/Ali.Alhajj)\ **Post date:** [January 30, 2023, 3:51pm UTC](https://community.anviz.com/t/crosschex-cloud-t-a-export-report-error/825/5 "2023-01-30T15:51:20Z")
Hi @Leonardo_Anviz Saudi Arabia GMT+3 ---
**Author:** ![Leonardo\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/leonardo_anviz/32/60_2.png) [@Leonardo\_Anviz](https://community.anviz.com/u/Leonardo_Anviz)\ **Post date:** [January 30, 2023, 4:56pm UTC](https://community.anviz.com/t/crosschex-cloud-t-a-export-report-error/825/6 "2023-01-30T16:56:02Z")
Hi @Ali.Alhajj , according to your time zone, I am involving my colleague @dhiraj.hakke , he will support you Thanks Dhiraj! ---
**Author:** ![dhiraj.hakke](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/dhiraj.hakke/32/472_2.png) [@dhiraj.hakke](https://community.anviz.com/u/dhiraj.hakke)\ **Post date:** [January 31, 2023, 7:44am UTC](https://community.anviz.com/t/crosschex-cloud-t-a-export-report-error/825/7 "2023-01-31T07:44:00Z")
Hi @Ali.Alhajj, can you please share your CrossChex Cloud account details on email? I will check from my side and let you know further. Please email it to [dhiraj.hakke@anviz.com](mailto:dhiraj.hakke@anviz.com) Have a great day!