# CrossChex v 4.3.17.2 can't upload user to VF30P

**URL:** <https://community.anviz.com/t/crosschex-v-4-3-17-2-cant-upload-user-to-vf30p/2682>\
**Category:** Feature Request\
**Created:** [January 20, 2026, 12:13pm UTC](https://community.anviz.com/t/crosschex-v-4-3-17-2-cant-upload-user-to-vf30p/2682 "2026-01-20T12:13:23Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![Pedro](https://avatars.discourse-cdn.com/v4/letter/p/919ad9/32.png) [@Pedro](https://community.anviz.com/u/Pedro)\
**Post date:** [January 20, 2026, 12:13pm UTC](https://community.anviz.com/t/crosschex-v-4-3-17-2-cant-upload-user-to-vf30p/2682/1 "2026-01-20T12:13:23Z")

</div>

CrossChex v 4.3.17.2 can’t upload user to VF30P.

I can get device information, but get an error “can’t establish connection with device” when upload users.

---

<div class="post-metadata">

**Author:** ![Tibor](https://avatars.discourse-cdn.com/v4/letter/t/898d66/32.png) [@Tibor](https://community.anviz.com/u/Tibor)\
**Post date:** [January 20, 2026, 1:54pm UTC](https://community.anviz.com/t/crosschex-v-4-3-17-2-cant-upload-user-to-vf30p/2682/2 "2026-01-20T13:54:23Z")

</div>

Hi @Pedro ,

VF30P=VF30Pro? Wired or WiFi connection is used? Was earlier the connection to the device successful? Or it’s a new installation?

---

<div class="post-metadata">

**Author:** ![Pedro](https://avatars.discourse-cdn.com/v4/letter/p/919ad9/32.png) [@Pedro](https://community.anviz.com/u/Pedro)\
**Post date:** [January 21, 2026, 1:09am UTC](https://community.anviz.com/t/crosschex-v-4-3-17-2-cant-upload-user-to-vf30p/2682/3 "2026-01-21T01:09:56Z")

</div>

VF30Pro Wifi.

Meanwhile i discover the problem. The device ID was differente bettwen crosschex configuration and device.

Thank You