# CX7 works for enrolled employees but won't register a new face

**URL:** <https://community.anviz.com/t/cx7-works-for-enrolled-employees-but-wont-register-a-new-face/2705>\
**Category:** General Questions\
**Tags:** crosschex-cloud\
**Created:** [March 2, 2026, 12:59pm UTC](https://community.anviz.com/t/cx7-works-for-enrolled-employees-but-wont-register-a-new-face/2705 "2026-03-02T12:59:46Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Cutler](https://avatars.discourse-cdn.com/v4/letter/c/e68b1a/32.png) [@Cutler](https://community.anviz.com/u/Cutler)\
**Post date:** [March 2, 2026, 12:59pm UTC](https://community.anviz.com/t/cx7-works-for-enrolled-employees-but-wont-register-a-new-face/2705/1 "2026-03-02T12:59:46Z")

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I haven’t enrolled an employee since August of last year and now it won’t let me register a new one. I attempted to upload a photo and that does not either. I can’t find an update for the firmware. Clock works properly for all that are already enrolled