# Data Appearing in Terminal Record but not in CrossChex Standard Record

**URL:** <https://community.anviz.com/t/data-appearing-in-terminal-record-but-not-in-crosschex-standard-record/2007>\
**Category:** General Questions\
**Tags:** crosschex-standard\
**Created:** [September 25, 2024, 10:01am UTC](https://community.anviz.com/t/data-appearing-in-terminal-record-but-not-in-crosschex-standard-record/2007 "2024-09-25T10:01:50Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![ziontech12](https://avatars.discourse-cdn.com/v4/letter/z/22d042/32.png) [@ziontech12](https://community.anviz.com/u/ziontech12)\
**Post date:** [September 25, 2024, 10:01am UTC](https://community.anviz.com/t/data-appearing-in-terminal-record-but-not-in-crosschex-standard-record/2007/1 "2024-09-25T10:01:50Z")

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Dear All

I am currently facing a new issue with my CrossChex Standard and W1 Pro setup.  
I noticed that clock-ins at a certain time dosn’t reflect in the CrossChex Standard Database even though I am seeing the record when I log into the terminal.  
Kindly assist.

![image](https://us1.discourse-cdn.com/flex020/uploads/anviz/original/2X/9/98f256343c73b734a25b26c5adf95823beed94bb.png)  
 ![image](https://us1.discourse-cdn.com/flex020/uploads/anviz/original/2X/2/2a57622c03dd72065307e608e052d997a204429e.png)

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**Author:** ![Technical\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/technical_anviz/32/1143_2.png) [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)\
**Post date:** [September 27, 2024, 5:48am UTC](https://community.anviz.com/t/data-appearing-in-terminal-record-but-not-in-crosschex-standard-record/2007/2 "2024-09-27T05:48:15Z")

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Thank you for your query. Please download the record from the device before check the record by search in Crosschex Standard.

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<div class="post-metadata">

**Author:** ![ziontech12](https://avatars.discourse-cdn.com/v4/letter/z/22d042/32.png) [@ziontech12](https://community.anviz.com/u/ziontech12)\
**Post date:** [September 27, 2024, 8:16am UTC](https://community.anviz.com/t/data-appearing-in-terminal-record-but-not-in-crosschex-standard-record/2007/3 "2024-09-27T08:16:46Z")

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Hi Sarah,

Is it possible to have a quick remote session to look into this?

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<div class="post-metadata">

**Author:** ![Technical\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/technical_anviz/32/1143_2.png) [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)\
**Post date:** [September 29, 2024, 8:15am UTC](https://community.anviz.com/t/data-appearing-in-terminal-record-but-not-in-crosschex-standard-record/2007/4 "2024-09-29T08:15:38Z")

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Dear,

If you want a remote session, please send you AnyDesk account and available time to [support@anviz.com](mailto:support@anviz.com)

We could arrange and check out the issue for you.

BR,  
zac