# Downloaded records from device has missing data

**URL:** <https://community.anviz.com/t/downloaded-records-from-device-has-missing-data/1820>\
**Category:** Time Attendance\
**Created:** [May 13, 2024, 3:48pm UTC](https://community.anviz.com/t/downloaded-records-from-device-has-missing-data/1820 "2024-05-13T15:48:04Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![accounts1](https://avatars.discourse-cdn.com/v4/letter/a/53a042/32.png) [@accounts1](https://community.anviz.com/u/accounts1)\
**Post date:** [May 13, 2024, 3:48pm UTC](https://community.anviz.com/t/downloaded-records-from-device-has-missing-data/1820/1 "2024-05-13T15:48:04Z")

</div>

Hello - We are trying to download records from device on USB and then generating attendance report for payroll processing.  
In the report, there are dates missing for which hours have been recorded on the device but not downloaded into USB. What am i doing wrong?

Thanks

---

<div class="post-metadata">

**Author:** ![Technical\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/technical_anviz/32/1143_2.png) [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)\
**Post date:** [May 27, 2024, 7:39am UTC](https://community.anviz.com/t/downloaded-records-from-device-has-missing-data/1820/2 "2024-05-27T07:39:40Z")

</div>

Hello， friend

May i ask what model are you using? We recommend you use the device with CrossChex Standard. Can you take a picture of the problem you have and we will see check it. Or you can contact us at [support@anviz.com](mailto:support@anviz.com).

BR.  
Zac

---

<div class="post-metadata">

**Author:** ![Morais](https://avatars.discourse-cdn.com/v4/letter/m/db5fbb/32.png) [@Morais](https://community.anviz.com/u/Morais)\
**Post date:** [July 4, 2025, 10:34am UTC](https://community.anviz.com/t/downloaded-records-from-device-has-missing-data/1820/3 "2025-07-04T10:34:07Z")

</div>

Same problem here, how did you fix it?

---

<div class="post-metadata">

**Author:** ![Technical\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/technical_anviz/32/1143_2.png) [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)\
**Post date:** [November 11, 2025, 8:15am UTC](https://community.anviz.com/t/downloaded-records-from-device-has-missing-data/1820/4 "2025-11-11T08:15:08Z")

</div>

Thank you for contacting Anviz. Could you please take a picture of the issue, and contact us at [support@anviz.com](mailto:support@anviz.com).