# Duplicate punches after one hour **URL:** \ **Category:** CrossChex Cloud\ **Tags:** crosschex-cloud\ **Created:** [March 30, 2023, 9:16am UTC](https://community.anviz.com/t/duplicate-punches-after-one-hour/997 "2023-03-30T09:16:23Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![l.stramenga](https://avatars.discourse-cdn.com/v4/letter/l/cc9497/32.png) [@l.stramenga](https://community.anviz.com/u/l.stramenga)\ **Post date:** [March 30, 2023, 9:16am UTC](https://community.anviz.com/t/duplicate-punches-after-one-hour/997/1 "2023-03-30T09:16:23Z")
Hi, we are currently facing an issue with 3 devices in our cloud. The problem, as the title says, is that whenever an employee punches, a record is automatically added for the same user with check time incremented by 1 hour. Leave the fact that in the first picture the employee has punched 2 times instead of 1, but as you can see each record is duplicated one hour after. ![immagine](https://us1.discourse-cdn.com/flex020/uploads/anviz/original/1X/40aaba30275285eb578446c777a6786c37e29730.png) ![immagine](https://us1.discourse-cdn.com/flex020/uploads/anviz/original/1X/92c0e1bbfaa1ef1ee4a43b544688b150e542caab.png) ---
**Author:** ![Leonardo\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/leonardo_anviz/32/60_2.png) [@Leonardo\_Anviz](https://community.anviz.com/u/Leonardo_Anviz)\ **Post date:** [April 3, 2023, 5:17pm UTC](https://community.anviz.com/t/duplicate-punches-after-one-hour/997/2 "2023-04-03T17:17:59Z")
@l.stramenga can you please inform your cloud account and ID ? Are you using European or US Server? I´ll ask my colleague @Technical_Anviz to review it ---
**Author:** ![l.stramenga](https://avatars.discourse-cdn.com/v4/letter/l/cc9497/32.png) [@l.stramenga](https://community.anviz.com/u/l.stramenga)\ **Post date:** [April 4, 2023, 6:53am UTC](https://community.anviz.com/t/duplicate-punches-after-one-hour/997/3 "2023-04-04T06:53:03Z")
The cloud ID is 210000369 on [cn.crosschexcloud.com](http://cn.crosschexcloud.com). The duplicates records are present in a couple of departments in the time interval that goes from 27 March to 30 March. Also, I issue another problem, that occurs always, regardless of the department and time interval : The check-time that we see on the web page ([CrossChex Cloud](https://cn.crosschexcloud.com/#/record)) is always one hour less than the one that is exported in the xls file. I suppose that the latter is a problem with DST/Timezone since we have changed it last week ---
**Author:** ![Leonardo\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/leonardo_anviz/32/60_2.png) [@Leonardo\_Anviz](https://community.anviz.com/u/Leonardo_Anviz)\ **Post date:** [April 4, 2023, 3:00pm UTC](https://community.anviz.com/t/duplicate-punches-after-one-hour/997/4 "2023-04-04T15:00:27Z")
thanks for the detailed feedback @l.stramenga My colleague @Technical_Anviz will check as soon as possible ---
**Author:** ![Technical\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/technical_anviz/32/1143_2.png) [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)\ **Post date:** [April 6, 2023, 8:54am UTC](https://community.anviz.com/t/duplicate-punches-after-one-hour/997/5 "2023-04-06T08:54:44Z")
Hi @l.stramenga , Did you change the timezone for DST? Can you tell me the exact date on which you changed it? ---
**Author:** ![l.stramenga](https://avatars.discourse-cdn.com/v4/letter/l/cc9497/32.png) [@l.stramenga](https://community.anviz.com/u/l.stramenga)\ **Post date:** [April 7, 2023, 6:45am UTC](https://community.anviz.com/t/duplicate-punches-after-one-hour/997/6 "2023-04-07T06:45:44Z")
Yes, we did change the timezone (from +1 to +2 UTC) on March 27th. ---
**Author:** ![Technical\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/technical_anviz/32/1143_2.png) [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)\ **Post date:** [April 7, 2023, 8:03am UTC](https://community.anviz.com/t/duplicate-punches-after-one-hour/997/7 "2023-04-07T08:03:57Z")
We don’t suggest changing time zone once you have already used the schedule. Changing time zone always causes errors. If you need to set DST, please set correct time zone and Handle DST. I recommend you refer to the tutorial below. We’ll help to edit wrong record after correct settings. Thanks. > [@How to Synchronize Daylight Saving Time When CrossChex Cloud Is Connected](https://community.anviz.com/t/how-to-synchronize-daylight-saving-time-when-crosschex-cloud-is-connected/1000): > > Please make sure the device is connected to Cloud and follow the steps below: Enter-Menu-Setting-General Check and set correct time zone. After Cloud is connected, the device time will be synchronized to standard time you set. Enter number into Handle DST. Different countries could have different time difference for daylight saving. Enter 1 if your device is 1 hour later after Daylight Saving Note: It’s not allowed to enter negative number. Click “confirm” to… ---
**Author:** ![l.stramenga](https://avatars.discourse-cdn.com/v4/letter/l/cc9497/32.png) [@l.stramenga](https://community.anviz.com/u/l.stramenga)\ **Post date:** [April 14, 2023, 3:21pm UTC](https://community.anviz.com/t/duplicate-punches-after-one-hour/997/8 "2023-04-14T15:21:20Z")
As you suggested few days ago we changed the time & date setup settings Timezone UTC+1 and add 1 to Handle DST. Duplicated records issue still remain. ![image](https://us1.discourse-cdn.com/flex020/uploads/anviz/original/1X/9f6fc0f07a9844b726fbf5deb02d86ab7a6a5c55.png)