# Error al iniciar software

**URL:** https://community.anviz.com/t/error-al-iniciar-software/1317
**Category:** Software
**Tags:** crosschex-standard
**Created:** [August 23, 2023, 3:32pm UTC](https://community.anviz.com/t/error-al-iniciar-software/1317 "2023-08-23T15:32:23Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![pedro.morales](https://avatars.discourse-cdn.com/v4/letter/p/0ea827/32.png) [@pedro.morales](https://community.anviz.com/u/pedro.morales)
#### Post date: [August 23, 2023, 3:32pm UTC](https://community.anviz.com/t/error-al-iniciar-software/1317/1 "2023-08-23T15:32:23Z")

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El día de hoy cuando fuimos a abrir el software de acceso al biométrico Anviz ep300 me genero el error "Esta aplicación se ha bloqueado para protegerte (Imagen adjunta error 1), por tal motivo busque en la pagina de Anviz y descargue el software mas actualizado y lo instale, ahora me permitió ingresar pero cuando estoy en los usuarios y me muevo hacia abajo me aparece el error access violations at address 004097B6 in module CROSSCHEX STANDAR.EXE READ OF ADDRESS 00000008 (Imagen adjunta error 2)

 ![error 1](https://us1.discourse-cdn.com/flex020/uploads/anviz/original/1X/0efa2f24fdb9f98565b9e144392db54d00b18953.jpeg)

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### Author: ![pedro.morales](https://avatars.discourse-cdn.com/v4/letter/p/0ea827/32.png) [@pedro.morales](https://community.anviz.com/u/pedro.morales)
#### Post date: [August 23, 2023, 3:33pm UTC](https://community.anviz.com/t/error-al-iniciar-software/1317/2 "2023-08-23T15:33:01Z")

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imagen error 2

 ![error 2](https://us1.discourse-cdn.com/flex020/uploads/anviz/original/1X/d588bf03e7979c2faa262d087a713980477b064f.png)

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### Author: ![Leonardo\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/leonardo_anviz/32/60_2.png) [@Leonardo\_Anviz](https://community.anviz.com/u/Leonardo_Anviz)
#### Post date: [August 24, 2023, 4:22pm UTC](https://community.anviz.com/t/error-al-iniciar-software/1317/3 "2023-08-24T16:22:07Z")

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Hola @pedro.morales

Ya tenemos la correcion para este problema

por favor siga este FAQ

Saludos

> **[CrossChex Standard Warning Solution | Anviz Global](https://www.anviz.com/faq/468.html)**
>
> solution 1 : Upgrade solution 2 : Re-install Solution 1 :Upgrade 1.Please get the file in the link below.