# Error connecting W1 Pro to Crosschex Standard

**URL:** <https://community.anviz.com/t/error-connecting-w1-pro-to-crosschex-standard/1954>\
**Category:** General Questions\
**Created:** [August 16, 2024, 5:37pm UTC](https://community.anviz.com/t/error-connecting-w1-pro-to-crosschex-standard/1954 "2024-08-16T17:37:08Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![ziontech12](https://avatars.discourse-cdn.com/v4/letter/z/22d042/32.png) [@ziontech12](https://community.anviz.com/u/ziontech12)\
**Post date:** [August 16, 2024, 5:37pm UTC](https://community.anviz.com/t/error-connecting-w1-pro-to-crosschex-standard/1954/1 "2024-08-16T17:37:08Z")

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Hi, I am trying to setup couple of Anviz W1 Pro Devices using Crosschex Standard. The IP Address for the device and the server are correct but whenever I add the device I am unable to synchronize time and access device information.  
The error I keep receiving is “Can not connect to the TA machine”.  
Any help or support will be greatly appreciated.

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**Author:** ![Technical\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/technical_anviz/32/1143_2.png) [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)\
**Post date:** [August 19, 2024, 6:52am UTC](https://community.anviz.com/t/error-connecting-w1-pro-to-crosschex-standard/1954/2 "2024-08-19T06:52:15Z")

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hello, [ziontech12](https://community.anviz.com/u/ziontech12)

It seems that you didn’t have the network settings correct.  
Please check the device ID, Comm mode (Server mode), and Internet mode. Or you can check the tutorial video below:

[![](https://us1.discourse-cdn.com/flex020/uploads/anviz/original/1X/436cb5defce2c95099f50e5079cc512d6a6e1f88.jpeg "Anviz Public Training Course 2.2: Device Settings in CrossChex Standard") ](https://www.youtube.com/watch?v=ct60AMxfIK0)

Make sure the IP address can be pinged through on your computer.

Br,  
Support: Zac.

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<div class="post-metadata">

**Author:** ![ziontech12](https://avatars.discourse-cdn.com/v4/letter/z/22d042/32.png) [@ziontech12](https://community.anviz.com/u/ziontech12)\
**Post date:** [August 28, 2024, 6:39pm UTC](https://community.anviz.com/t/error-connecting-w1-pro-to-crosschex-standard/1954/3 "2024-08-28T18:39:58Z")

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Hi Sarah

Thanks for the support I was able to successfully connect the device to the application. However, I have six devices but the application is accepting only one devices at a time even though they are all visible after the search to add device.

 ![SS2 (1)](https://us1.discourse-cdn.com/flex020/uploads/anviz/original/2X/7/7c6e91203f19e38e08dc238257dabcb911909ddd.jpeg)  
 ![SS2 (2)](https://us1.discourse-cdn.com/flex020/uploads/anviz/original/2X/e/e3961d39719eb5fd2db5c3a372a34cf0d0fa67f8.jpeg)

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<div class="post-metadata">

**Author:** ![Technical\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/technical_anviz/32/1143_2.png) [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)\
**Post date:** [September 24, 2024, 6:13am UTC](https://community.anviz.com/t/error-connecting-w1-pro-to-crosschex-standard/1954/4 "2024-09-24T06:13:56Z")

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Hello, Ziontech friend

You can check here that you have a duplicate device ID “1”. Please note that the device ID on the CrossChex Standard should be universal.

 ![image](https://us1.discourse-cdn.com/flex020/uploads/anviz/original/2X/4/4274bea168b12eed92510e3e551b7df9e8e61f25.jpeg)  
You can change the device ID on the device menu and try adding the two devices again.

Br,  
Zac