# Face Pass 7 upgrade

**URL:** <https://community.anviz.com/t/face-pass-7-upgrade/896>\
**Category:** Software Updates\
**Tags:** upgrade\
**Created:** [February 15, 2023, 11:25pm UTC](https://community.anviz.com/t/face-pass-7-upgrade/896 "2023-02-15T23:25:29Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Ali.Alhajj](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/ali.alhajj/32/444_2.png) [@Ali.Alhajj](https://community.anviz.com/u/Ali.Alhajj)\
**Post date:** [February 15, 2023, 11:25pm UTC](https://community.anviz.com/t/face-pass-7-upgrade/896/1 "2023-02-15T23:25:29Z")

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Hi @Johnny_Anviz  
i got a complaint from one of our clients he has Facepass7 for over a year now the when we check we find out the device stop accepting new user and taking reports since 20/12/2022

we tried to restart it many times with no result, finally after initialize the devise it back to normal

what causes this issue? devise a screenshot below  
 ![facepass7 error](https://us1.discourse-cdn.com/flex020/uploads/anviz/original/1X/a835e1623efd90576235a7ad7c6471662f10c4f8.jpeg)

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**Author:** ![Ali.Alhajj](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/ali.alhajj/32/444_2.png) [@Ali.Alhajj](https://community.anviz.com/u/Ali.Alhajj)\
**Post date:** [February 20, 2023, 7:10pm UTC](https://community.anviz.com/t/face-pass-7-upgrade/896/2 "2023-02-20T19:10:48Z")

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Hi @Leonardo_Anviz

Please lookup to my issue …

Thanks

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**Author:** ![Leonardo\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/leonardo_anviz/32/60_2.png) [@Leonardo\_Anviz](https://community.anviz.com/u/Leonardo_Anviz)\
**Post date:** [February 23, 2023, 1:27pm UTC](https://community.anviz.com/t/face-pass-7-upgrade/896/3 "2023-02-23T13:27:52Z")

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Hello @Ali.Alhajj

I´ll ask my colleague @Johnny_Anviz to verify it for you.

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**Author:** ![Johnny\_Anviz](https://avatars.discourse-cdn.com/v4/letter/j/f0a364/32.png) [@Johnny\_Anviz](https://community.anviz.com/u/Johnny_Anviz)\
**Post date:** [February 24, 2023, 3:04am UTC](https://community.anviz.com/t/face-pass-7-upgrade/896/4 "2023-02-24T03:04:31Z")

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Dear @Ali.Alhajj

Sorry for replying late ,normally this issue is caused by full memory of flash, it’s maybe filled up by operation log .all logs get deleted after initialization ,so it’s back to normal.  
Making exchange of mainboard has high possibility to fix this issue forever.

Sincerely

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**Author:** ![m.gervasi](https://avatars.discourse-cdn.com/v4/letter/m/dec6dc/32.png) [@m.gervasi](https://community.anviz.com/u/m.gervasi)\
**Post date:** [January 22, 2024, 6:11pm UTC](https://community.anviz.com/t/face-pass-7-upgrade/896/5 "2024-01-22T18:11:09Z")

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HI  
we have 2 FacePass 7 in our company, from 2019 we always have problems for facial recognition only for some people,  
I’m looking for a more recent firmware, to avoid replacing everything…  
I’m not finding any way to access this info  
Is it possible to get help?  
these are the installed firmware  
 ![Screenshot 2024-01-22 184607](https://us1.discourse-cdn.com/flex020/uploads/anviz/original/1X/7a6186dafad9a07f32a76f356faebef70ba777aa.png)

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**Author:** ![Johnny\_Anviz](https://avatars.discourse-cdn.com/v4/letter/j/f0a364/32.png) [@Johnny\_Anviz](https://community.anviz.com/u/Johnny_Anviz)\
**Post date:** [January 23, 2024, 3:19am UTC](https://community.anviz.com/t/face-pass-7-upgrade/896/6 "2024-01-23T03:19:38Z")

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Dear Gervasi

Thanks for contacting with us.  
Sorry that It’s not suggested to upgrade firmware for facepass7 of such old version , if it’s strongly needed please send a mail to [support@anviz.com](mailto:support@anviz.com), our support engineer will help you with the evaluation of updating.