# Facepass 7 Pro - Problems with facial recognition. Firmware update?

**URL:** <https://community.anviz.com/t/facepass-7-pro-problems-with-facial-recognition-firmware-update/1924>\
**Category:** Face Recognition\
**Tags:** facepass7pro\
**Created:** [July 29, 2024, 2:29pm UTC](https://community.anviz.com/t/facepass-7-pro-problems-with-facial-recognition-firmware-update/1924 "2024-07-29T14:29:55Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![fabio.lima](https://avatars.discourse-cdn.com/v4/letter/f/8c91f0/32.png) [@fabio.lima](https://community.anviz.com/u/fabio.lima)\
**Post date:** [July 29, 2024, 2:29pm UTC](https://community.anviz.com/t/facepass-7-pro-problems-with-facial-recognition-firmware-update/1924/1 "2024-07-29T14:29:56Z")

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Hi, we have 3 Facepass 7 Pro. They used to work relatively well, but for some time now we have been having problems with facial recognition. Is there some firmware update that we could test?

The firmware that we are using is 03.76.C9-M-ARF-MI, and the SN of the unit that we will use to test is 1770200023070018.

Thank you.

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**Author:** ![slob13](https://avatars.discourse-cdn.com/v4/letter/s/34f0e0/32.png) [@slob13](https://community.anviz.com/u/slob13)\
**Post date:** [December 3, 2024, 11:51am UTC](https://community.anviz.com/t/facepass-7-pro-problems-with-facial-recognition-firmware-update/1924/2 "2024-12-03T11:51:09Z")

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Hi, I have Facepass 7 Pro and also have face recognition problem, even when I try to do face roll, but after reboot the device is functioning well

My firmware is 03.76.B6\_dark\_BT107

Thank you in advance for your help

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<div class="post-metadata">

**Author:** ![Technical\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/technical_anviz/32/1143_2.png) [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)\
**Post date:** [December 10, 2024, 6:16am UTC](https://community.anviz.com/t/facepass-7-pro-problems-with-facial-recognition-firmware-update/1924/3 "2024-12-10T06:16:06Z")

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Hi, fabio

You could try the firmware (03.76.CP) below.

> **[pass7pro.aup](https://drive.google.com/file/d/1ZP-LOfWIHqPpt29giOz0Y-CnZrSAPbEQ/view?usp=drive_link)**
>
> Google Drive file.

For this facial recognition issue, it would be of great help if you can offer more details.

Zac

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<div class="post-metadata">

**Author:** ![usuario7](https://avatars.discourse-cdn.com/v4/letter/u/a9adbd/32.png) [@usuario7](https://community.anviz.com/u/usuario7)\
**Post date:** [March 31, 2025, 2:36pm UTC](https://community.anviz.com/t/facepass-7-pro-problems-with-facial-recognition-firmware-update/1924/4 "2025-03-31T14:36:57Z")

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Hi! i have a issue when update the firmware.

"error.Open updata file fail .need special update[ 20221108 sdk update "

Please, help me.

Thx

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<div class="post-metadata">

**Author:** ![Technical\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/technical_anviz/32/1143_2.png) [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)\
**Post date:** [April 1, 2025, 2:34am UTC](https://community.anviz.com/t/facepass-7-pro-problems-with-facial-recognition-firmware-update/1924/5 "2025-04-01T02:34:53Z")

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This firmware is not suitable for all devices to upgrade.

Please share the device’s information, and we’ll see if there’s any other firmware you can upgrade.

Zac

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<div class="post-metadata">

**Author:** ![Sanchez\_Soriano](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/sanchez_soriano/32/1233_2.png) [@Sanchez\_Soriano](https://community.anviz.com/u/Sanchez_Soriano)\
**Post date:** [October 5, 2025, 10:58am UTC](https://community.anviz.com/t/facepass-7-pro-problems-with-facial-recognition-firmware-update/1924/6 "2025-10-05T10:58:29Z")

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que contraseña tiene?

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<div class="post-metadata">

**Author:** ![Technical\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/technical_anviz/32/1143_2.png) [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)\
**Post date:** [November 11, 2025, 7:29am UTC](https://community.anviz.com/t/facepass-7-pro-problems-with-facial-recognition-firmware-update/1924/7 "2025-11-11T07:29:08Z")

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Thank you for your query. Our device’s default password is “12345”. If you forgot the device password, you can reset it to contact our support team by sending an email here: [support@anviz.com](mailto:support@anviz.com)