# Fallo aplicion movil
**URL:** https://community.anviz.com/t/fallo-aplicion-movil/2222
**Category:** General Questions
**Tags:** crosschex-cloud
**Created:** [December 17, 2024, 6:11pm UTC](https://community.anviz.com/t/fallo-aplicion-movil/2222 "2024-12-17T18:11:19Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@josema](https://community.anviz.com/u/josema)
#### Post date: [December 17, 2024, 6:11pm UTC](https://community.anviz.com/t/fallo-aplicion-movil/2222/1 "2024-12-17T18:11:19Z")
Buenas, cuando accedo con la app de android no me aparece el boton para marcar la hora.
Saludos.
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### Author:  [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)
#### Post date: [December 18, 2024, 5:14am UTC](https://community.anviz.com/t/fallo-aplicion-movil/2222/2 "2024-12-18T05:14:37Z")
Hi, Josema
May I ask which mobile application you are using, CrossChex Mobile or CrossChex Cloud?
Please check on the Google Play or App Store to see if there’s an update. Make sure you have upgraded to the latest version of the applications.
Zac
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### Author:  [@josema](https://community.anviz.com/u/josema)
#### Post date: [December 18, 2024, 1:27pm UTC](https://community.anviz.com/t/fallo-aplicion-movil/2222/3 "2024-12-18T13:27:14Z")
Hello, thank you for your attention.
I use Crosschex cloud with the latest version.
Accessing with another user from another company works but in a new company it does not work.
Thank you
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### Author:  [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)
#### Post date: [January 2, 2025, 2:41am UTC](https://community.anviz.com/t/fallo-aplicion-movil/2222/4 "2025-01-02T02:41:31Z")
Hi, [josema](https://community.anviz.com/u/josema)
It would be better if you could send us a picture of the issue so we can check the issue’s cause much more easily.
Zac