# Fimware Update - Help with batch update safety measures **URL:** \ **Category:** Firmware Updates\ **Tags:** facedeep5\ **Created:** [April 21, 2026, 1:15pm UTC](https://community.anviz.com/t/fimware-update-help-with-batch-update-safety-measures/2737 "2026-04-21T13:15:31Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![mrodrigues](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/mrodrigues/32/840_2.png) [@mrodrigues](https://community.anviz.com/u/mrodrigues)\ **Post date:** [April 21, 2026, 1:15pm UTC](https://community.anviz.com/t/fimware-update-help-with-batch-update-safety-measures/2737/1 "2026-04-21T13:15:31Z")
Hi all, We have a client with 70 devices installed and we are planning a firmware update on all of them to get the improved facial detection algorithm. I do have a couple of questions: 1. If there’s any problem with the update, can it be rolled back to the previous version? 2. Can the firmware be backed up or downloaded for the rollback mentioned above? Really appreciate the help. Thank you ---
**Author:** ![mrodrigues](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/mrodrigues/32/840_2.png) [@mrodrigues](https://community.anviz.com/u/mrodrigues)\ **Post date:** [April 27, 2026, 3:17pm UTC](https://community.anviz.com/t/fimware-update-help-with-batch-update-safety-measures/2737/2 "2026-04-27T15:17:50Z")
Hi @Technical_Anviz @Felix_Anviz @shannon.xiang Sorry for tagging you, but I would really appreciate the help. Thanks in advance ---
**Author:** ![Felix\_Anviz](https://avatars.discourse-cdn.com/v4/letter/f/7c8e57/32.png) [@Felix\_Anviz](https://community.anviz.com/u/Felix_Anviz)\ **Post date:** [April 28, 2026, 12:40am UTC](https://community.anviz.com/t/fimware-update-help-with-batch-update-safety-measures/2737/3 "2026-04-28T00:40:09Z")
HI. Mrodrigues: You can send me the device detail information include the termial module ,Serial number and current firmware verison. My email is [felix@anviz.com](mailto:felix@anviz.com) ---
**Author:** ![mrodrigues](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/mrodrigues/32/840_2.png) [@mrodrigues](https://community.anviz.com/u/mrodrigues)\ **Post date:** [April 28, 2026, 8:18am UTC](https://community.anviz.com/t/fimware-update-help-with-batch-update-safety-measures/2737/4 "2026-04-28T08:18:20Z")
Hi @Felix_Anviz I will gather the information and get back to you as soon as I get everything ready. Thanks! ---
**Author:** ![mrodrigues](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/mrodrigues/32/840_2.png) [@mrodrigues](https://community.anviz.com/u/mrodrigues)\ **Post date:** [July 13, 2026, 2:39pm UTC](https://community.anviz.com/t/fimware-update-help-with-batch-update-safety-measures/2737/5 "2026-07-13T14:39:39Z")
Hi @Felix_Anviz I have sent you an email as you asked me to. I would really appreciate your input, thank you. ---
**Author:** ![ChrisDeegan](https://avatars.discourse-cdn.com/v4/letter/c/7cd45c/32.png) [@ChrisDeegan](https://community.anviz.com/u/ChrisDeegan)\ **Post date:** [July 28, 2026, 6:35am UTC](https://community.anviz.com/t/fimware-update-help-with-batch-update-safety-measures/2737/6 "2026-07-28T06:35:30Z")
Hi is there any update on this issue, we have a client who really needs this new firmware - but we need to ensure we have the existing firmware if we need to roll back - this is an active site and our software pays people so clockings are required 100% ---
**Author:** ![ChrisDeegan](https://avatars.discourse-cdn.com/v4/letter/c/7cd45c/32.png) [@ChrisDeegan](https://community.anviz.com/u/ChrisDeegan)\ **Post date:** [July 28, 2026, 11:46am UTC](https://community.anviz.com/t/fimware-update-help-with-batch-update-safety-measures/2737/7 "2026-07-28T11:46:17Z")
Hi can anyone help with this - I have a client call today and they are not happy at all as this has been outstanding since last November ? is there any other way to contact support - they are now asking are Anviz devices fit for purposes ? ---
**Author:** ![dhiraj.hakke](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/dhiraj.hakke/32/472_2.png) [@dhiraj.hakke](https://community.anviz.com/u/dhiraj.hakke)\ **Post date:** [July 29, 2026, 7:40am UTC](https://community.anviz.com/t/fimware-update-help-with-batch-update-safety-measures/2737/8 "2026-07-29T07:40:56Z")
Dear @mrodrigues @ChrisDeegan , Greetings! Thank you for reaching out to us. If you are requesting a firmware upgrade to resolve a specific problem, kindly share the following details on our email [support@anviz.com](mailto:support@anviz.com), so we can evaluate the case before recommending any firmware: - Device Model - Device Serial Number - Current Firmware Version - Detailed description of the issue - Reason for requesting the firmware upgrade - Relevant screenshots - A short video demonstrating the problem and the steps you are following Once we receive this information, we will review the device hardware and firmware compatibility and advise whether a firmware upgrade is necessary and appropriate. Thank you for your understanding and cooperation. Best Regards, Anviz Technical Support