# Fingerprint sensor reader not connected

**URL:** <https://community.anviz.com/t/fingerprint-sensor-reader-not-connected/2058>\
**Category:** General Questions\
**Created:** [October 12, 2024, 1:01am UTC](https://community.anviz.com/t/fingerprint-sensor-reader-not-connected/2058 "2024-10-12T01:01:12Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![aforpapa](https://avatars.discourse-cdn.com/v4/letter/a/e79b87/32.png) [@aforpapa](https://community.anviz.com/u/aforpapa)\
**Post date:** [October 12, 2024, 1:01am UTC](https://community.anviz.com/t/fingerprint-sensor-reader-not-connected/2058/1 "2024-10-12T01:01:13Z")

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![Screenshot 2024-10-12 005710](https://us1.discourse-cdn.com/flex020/uploads/anviz/original/2X/5/554b763bcd57daedb87d680c11926346ab3b8ab9.png)  
it synchronizes correctly but i cannot add fingerprint for users

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**Author:** ![Technical\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/technical_anviz/32/1143_2.png) [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)\
**Post date:** [October 14, 2024, 5:36am UTC](https://community.anviz.com/t/fingerprint-sensor-reader-not-connected/2058/2 "2024-10-14T05:36:43Z")

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Hello,

Could you please share with us the device info, including SN and firmware info?

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<div class="post-metadata">

**Author:** ![aforpapa](https://avatars.discourse-cdn.com/v4/letter/a/e79b87/32.png) [@aforpapa](https://community.anviz.com/u/aforpapa)\
**Post date:** [October 14, 2024, 7:42am UTC](https://community.anviz.com/t/fingerprint-sensor-reader-not-connected/2058/3 "2024-10-14T07:42:01Z")

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How do I get the sn and device info. I have thrown the box away

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**Author:** ![aforpapa](https://avatars.discourse-cdn.com/v4/letter/a/e79b87/32.png) [@aforpapa](https://community.anviz.com/u/aforpapa)\
**Post date:** [October 14, 2024, 4:46pm UTC](https://community.anviz.com/t/fingerprint-sensor-reader-not-connected/2058/4 "2024-10-14T16:46:35Z")

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hello, please it is c2 pro

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<div class="post-metadata">

**Author:** ![aforpapa](https://avatars.discourse-cdn.com/v4/letter/a/e79b87/32.png) [@aforpapa](https://community.anviz.com/u/aforpapa)\
**Post date:** [October 14, 2024, 7:33pm UTC](https://community.anviz.com/t/fingerprint-sensor-reader-not-connected/2058/5 "2024-10-14T19:33:44Z")

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1470100020330034  
that is my sn

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<div class="post-metadata">

**Author:** ![Technical\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/technical_anviz/32/1143_2.png) [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)\
**Post date:** [October 15, 2024, 6:04am UTC](https://community.anviz.com/t/fingerprint-sensor-reader-not-connected/2058/6 "2024-10-15T06:04:57Z")

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Thank you for your information. You can find the device Basic info to follow this command: Device main menu-\>Settings-\> Basic info.