# Firmware request for EP300pro

**URL:** <https://community.anviz.com/t/firmware-request-for-ep300pro/2501>\
**Category:** Firmware Updates\
**Tags:** ep300pro\
**Created:** [May 21, 2025, 6:57pm UTC](https://community.anviz.com/t/firmware-request-for-ep300pro/2501 "2025-05-21T18:57:09Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![soporte7](https://avatars.discourse-cdn.com/v4/letter/s/3bc359/32.png) [@soporte7](https://community.anviz.com/u/soporte7)\
**Post date:** [May 21, 2025, 6:57pm UTC](https://community.anviz.com/t/firmware-request-for-ep300pro/2501/1 "2025-05-21T18:57:09Z")

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Hola!

Tengo un Anviz EP300Pro EM que no toma las huellas sin antes activar el lector presionando alguna tecla.

Tengo el FW 03.46.BR\_dark y quisiera saber si hay alguna actualización.

Equipo SN: 0730200032120850

Muchas gracias!

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**Author:** ![Tibor](https://avatars.discourse-cdn.com/v4/letter/t/898d66/32.png) [@Tibor](https://community.anviz.com/u/Tibor)\
**Post date:** [May 30, 2025, 8:35am UTC](https://community.anviz.com/t/firmware-request-for-ep300pro/2501/2 "2025-05-30T08:35:12Z")

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Hi @soporte7,

please, ask the support team for the firmware here: [https://support.anviz.com/hc/en-us/requests/new](https://support.anviz.com/hc/en-us/requests/new).