# How to Restart The Device or Update Firmware When The Device Is Stuck

**URL:** <https://community.anviz.com/t/how-to-restart-the-device-or-update-firmware-when-the-device-is-stuck/377>\
**Category:** How It Works\
**Created:** [June 29, 2022, 2:41am UTC](https://community.anviz.com/t/how-to-restart-the-device-or-update-firmware-when-the-device-is-stuck/377 "2022-06-29T02:41:51Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![Technical\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/technical_anviz/32/1143_2.png) [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)\
**Post date:** [June 29, 2022, 2:41am UTC](https://community.anviz.com/t/how-to-restart-the-device-or-update-firmware-when-the-device-is-stuck/377/1 "2022-06-29T02:41:51Z")

</div>

This is a detailed guide for what you can try to do first if your device is stuck.

Every linux platform based Anviz device has a debug mode. **If your device is stuck and power it on and off doesn’t help, you can try to get in the debug mode** to not only restart the device and update firmware but also backup data and recovery data.

**Linux platform based Anviz devices:** FaceDeep Series/ FacePass Series/W1 Pro/W2 Pro/VF30 Pro/EP300 Pro/…

**–Part A–  
For FaceDeep Series and FacePass Series,** the steps to get in the debug mode as follow:

_ **Step1** _. Power off the device.  
_ **Step2** _. Plug in the wiring and connect three wires together according to the label. Three wires are Open, D/M and GND, or D/S, D/M and GND.(Example FaceDeep 3)

 ![](https://us1.discourse-cdn.com/flex020/uploads/anviz/original/1X/472d9a0d1599bb9f0bd0dc6b2faa6c425e92a820.jpeg)

_ **Step3** _. Access the power supply.  
_ **Step4** _. Done! You will have the screen.

 ![](https://us1.discourse-cdn.com/flex020/uploads/anviz/original/1X/396b7ddd1921a8d32f3c39f9299143e841230592.jpeg)

You have successfully entered the debug mode. You can press the number you require.

**–Part B–  
For other linux platform based devices,** the steps to get in the debug mode as follow:

_ **Step1** _. Power off the device.  
_ **Step2** _. Access the power supply and keep clicking “1” on the keyboard until you have the screen.

 ![](https://us1.discourse-cdn.com/flex020/uploads/anviz/original/1X/ddef0be47ba64eafcc1ec8222a82c61c4937aa6c.jpeg)  
_ **Step3** _. Done!  
You have successfully entered the debug mode. You can press the number you require.