# I can only register with IN status

**URL:** <https://community.anviz.com/t/i-can-only-register-with-in-status/2375>\
**Category:** Access Control\
**Created:** [March 3, 2025, 3:11pm UTC](https://community.anviz.com/t/i-can-only-register-with-in-status/2375 "2025-03-03T15:11:46Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![adico](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/adico/32/1199_2.png) [@adico](https://community.anviz.com/u/adico)\
**Post date:** [March 3, 2025, 3:11pm UTC](https://community.anviz.com/t/i-can-only-register-with-in-status/2375/1 "2025-03-03T15:11:46Z")

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We have a problem with Anviz EP30. We can only enter registers of type IN. Buttons \<-/ IN and OUT /-\> to change the type of status do absolutely nothing. The device is new, just purchased.  
Thank you

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**Author:** ![Technical\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/technical_anviz/32/1143_2.png) [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)\
**Post date:** [March 4, 2025, 6:01am UTC](https://community.anviz.com/t/i-can-only-register-with-in-status/2375/2 "2025-03-04T06:01:12Z")

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Thank you for contacting Anviz. Could you please open a ticket here at [support@anviz.com](mailto:support@anviz.com)? Our technical support engineer will help you on that. Thank you