# Issue with Clocking Only in Entry Mode

**URL:** https://community.anviz.com/t/issue-with-clocking-only-in-entry-mode/2017
**Category:** General Questions
**Tags:** crosschex-standard
**Created:** [September 29, 2024, 3:41am UTC](https://community.anviz.com/t/issue-with-clocking-only-in-entry-mode/2017 "2024-09-29T03:41:04Z")
**Posts on this page:** 5
**Page:** 1

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### Author: ![a.crisomolo](https://avatars.discourse-cdn.com/v4/letter/a/94ad74/32.png) [@a.crisomolo](https://community.anviz.com/u/a.crisomolo)
#### Post date: [September 29, 2024, 3:41am UTC](https://community.anviz.com/t/issue-with-clocking-only-in-entry-mode/2017/1 "2024-09-29T03:41:04Z")

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I’m experiencing an issue with my ANVIZ A350. Even when I change the status to “OUT”, it always records it as “IN”. It seems like it’s always taking the work code 0, value 1, and it never records any of the other values.

modello : A350  
firmware: 03.54.B0

The statuses are set correctly, so I don’t understand what the problem could be. Before I updated the CrossCheck software, everything was working fine.  
 ![stati a350](https://us1.discourse-cdn.com/flex020/uploads/anviz/original/2X/9/9abe7b927a0029c9976a19bfa12c29f41ef54586.png)

Thank you for your help.

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### Author: ![Technical\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/technical_anviz/32/1143_2.png) [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)
#### Post date: [September 29, 2024, 8:14am UTC](https://community.anviz.com/t/issue-with-clocking-only-in-entry-mode/2017/2 "2024-09-29T08:14:09Z")

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Hello, Mr. [crisomolo](https://community.anviz.com/u/a.crisomolo)

Do you mean that you can’t change the attendance status on the A350 device when you try punching?

If so, you can try upgrading the firmware then. In this case, please send a screenshot of the device info in the menu. #Main-Settings-Basic info.

And may I ask what the previous version of CrossChex Standard you are using? Maybe we can try downgrading to the previous one.

Br,  
Zac

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<div class="post-metadata">

### Author: ![a.crisomolo](https://avatars.discourse-cdn.com/v4/letter/a/94ad74/32.png) [@a.crisomolo](https://community.anviz.com/u/a.crisomolo)
#### Post date: [September 30, 2024, 7:06am UTC](https://community.anviz.com/t/issue-with-clocking-only-in-entry-mode/2017/3 "2024-09-30T07:06:38Z")

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Hi, through your support I have already downgraded and updated the firmware. but the problem remains, even if I set OUT on the device it is always recorded as IN

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<div class="post-metadata">

### Author: ![Technical\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/technical_anviz/32/1143_2.png) [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)
#### Post date: [October 14, 2024, 5:22am UTC](https://community.anviz.com/t/issue-with-clocking-only-in-entry-mode/2017/4 "2024-10-14T05:22:46Z")

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Hello, friend

May I ask what the previous version of CrossChex Standard you are using?

If the issue persists, maybe we should try downgrading the software to the previous version.

You can check the link here: [Setup.rar - Google Drive](https://drive.google.com/file/d/1sfqb4rFFsUIV3gLhw8qVG9DaN0bgqSpX/view?usp=drive_link)

Zac

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### Author: ![Tibor](https://avatars.discourse-cdn.com/v4/letter/t/898d66/32.png) [@Tibor](https://community.anviz.com/u/Tibor)
#### Post date: [October 28, 2024, 12:51pm UTC](https://community.anviz.com/t/issue-with-clocking-only-in-entry-mode/2017/5 "2024-10-28T12:51:11Z")

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Hi @a.crisomolo,

Did you check the device configuration in CrossChex after the software upgrade?  
Maybe the T&A status is set to “On duty” instead of “Real status”?