# KQ file unable to open in XLS as advertised :( **URL:** https://community.anviz.com/t/kq-file-unable-to-open-in-xls-as-advertised/1393 **Category:** Time Attendance **Created:** [October 2, 2023, 1:36pm UTC](https://community.anviz.com/t/kq-file-unable-to-open-in-xls-as-advertised/1393 "2023-10-02T13:36:36Z") **Posts on this page:** 11 **Page:** 1
### Author: ![cmartel](https://avatars.discourse-cdn.com/v4/letter/c/c0e974/32.png) [@cmartel](https://community.anviz.com/u/cmartel) #### Post date: [October 2, 2023, 1:36pm UTC](https://community.anviz.com/t/kq-file-unable-to-open-in-xls-as-advertised/1393/1 "2023-10-02T13:36:37Z")
I have exported data from CX3 to USB and am unable to open the KQ file. I thought this offered XLS files. Is there a way to solve this? Otherwise, this product will not be of use to me ☹ ---
### Author: ![Leonardo\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/leonardo_anviz/32/60_2.png) [@Leonardo\_Anviz](https://community.anviz.com/u/Leonardo_Anviz) #### Post date: [October 10, 2023, 9:36pm UTC](https://community.anviz.com/t/kq-file-unable-to-open-in-xls-as-advertised/1393/2 "2023-10-10T21:36:19Z")
Hi @Technical_Anviz can you please check this topic? Many thanks!!! ---
### Author: ![sara](https://avatars.discourse-cdn.com/v4/letter/s/a5b964/32.png) [@sara](https://community.anviz.com/u/sara) #### Post date: [November 8, 2023, 2:02pm UTC](https://community.anviz.com/t/kq-file-unable-to-open-in-xls-as-advertised/1393/3 "2023-11-08T14:02:07Z")
I have the same issue what did you end up doing? I cant get a response from support… ---
### Author: ![sara](https://avatars.discourse-cdn.com/v4/letter/s/a5b964/32.png) [@sara](https://community.anviz.com/u/sara) #### Post date: [November 8, 2023, 2:02pm UTC](https://community.anviz.com/t/kq-file-unable-to-open-in-xls-as-advertised/1393/4 "2023-11-08T14:02:47Z")
need assistance with this issue as well @Technical_Anviz ---
### Author: ![cmartel](https://avatars.discourse-cdn.com/v4/letter/c/c0e974/32.png) [@cmartel](https://community.anviz.com/u/cmartel) #### Post date: [November 8, 2023, 2:52pm UTC](https://community.anviz.com/t/kq-file-unable-to-open-in-xls-as-advertised/1393/5 "2023-11-08T14:52:55Z")
Good morning! Here is the response I received and seems to be working for me so far 😊 Hope this helps! Hi Customer, This file needs to be read by our software, CrossChexStandard. [https://www.anviz.com/file/download/10356/Setup.exe](https://www.anviz.com/file/download/10356/Setup.exe) And then you could read as the picture below. ![image001.png](https://us1.discourse-cdn.com/flex020/uploads/anviz/original/1X/dc88ff1f37c4bfd7968f2df994cc2760a1c4778c.png) ---
### Author: ![sara](https://avatars.discourse-cdn.com/v4/letter/s/a5b964/32.png) [@sara](https://community.anviz.com/u/sara) #### Post date: [November 8, 2023, 4:14pm UTC](https://community.anviz.com/t/kq-file-unable-to-open-in-xls-as-advertised/1393/6 "2023-11-08T16:14:34Z")
Thank you! Do you happen to have the picture below that was mentioned? I can’t figure out how to get the file opened in the program. You can email it to me if that’s easier [sara@phoenixplumbingllc.com](mailto:sara@phoenixplumbingllc.com) Thank you again!! ---
### Author: ![Technical\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/technical_anviz/32/1143_2.png) [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz) #### Post date: [November 10, 2023, 6:35am UTC](https://community.anviz.com/t/kq-file-unable-to-open-in-xls-as-advertised/1393/7 "2023-11-10T06:35:10Z")
Hi @sara , We now have an updated firmware to fix the issue. I’ll send you the firmware to update. ---
### Author: ![trevor](https://avatars.discourse-cdn.com/v4/letter/t/258eb7/32.png) [@trevor](https://community.anviz.com/u/trevor) #### Post date: [November 15, 2023, 8:51pm UTC](https://community.anviz.com/t/kq-file-unable-to-open-in-xls-as-advertised/1393/8 "2023-11-15T20:51:47Z")
Hello, I am experiencing the same issue, please send me a link to firmware as well. thanks, ---
### Author: ![Technical\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/technical_anviz/32/1143_2.png) [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz) #### Post date: [November 16, 2023, 1:11am UTC](https://community.anviz.com/t/kq-file-unable-to-open-in-xls-as-advertised/1393/9 "2023-11-16T01:11:16Z")
Hi. I sent you a private message. Please check. ---
### Author: ![matt.besos1](https://avatars.discourse-cdn.com/v4/letter/m/96bed5/32.png) [@matt.besos1](https://community.anviz.com/u/matt.besos1) #### Post date: [April 12, 2024, 7:20pm UTC](https://community.anviz.com/t/kq-file-unable-to-open-in-xls-as-advertised/1393/10 "2024-04-12T19:20:19Z")
Hello can I get the firmware update too please ---
### Author: ![Technical\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/technical_anviz/32/1143_2.png) [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz) #### Post date: [June 17, 2024, 2:45am UTC](https://community.anviz.com/t/kq-file-unable-to-open-in-xls-as-advertised/1393/11 "2024-06-17T02:45:49Z")
Hello, Besos We might need your current device info, including SN, device model and current firmware version, and a brief introduction of the issue you have. So we can decide which version is proper for you to upgrade. You are welcomed to contact us at [support@anviz.com](mailto:support@anviz.com). Best regards Zac