# Monthly Report Issue **URL:** \ **Category:** CrossChex Standard\ **Created:** [September 1, 2022, 3:08pm UTC](https://community.anviz.com/t/monthly-report-issue/566 "2022-09-01T15:08:55Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![luca](https://avatars.discourse-cdn.com/v4/letter/l/51bf81/32.png) [@luca](https://community.anviz.com/u/luca)\ **Post date:** [September 1, 2022, 3:08pm UTC](https://community.anviz.com/t/monthly-report-issue/566/1 "2022-09-01T15:08:55Z")
Hi, i’ve a problem with my CrossChex Standard: Monthly report does not count correctly hours done but it shows the worktime specified in the shift, but in the Daily Report the count is correct (i can’t post images because i am a new user). What am i doing wrong? Thanks. Luca ---
**Author:** ![Technical\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/technical_anviz/32/1143_2.png) [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)\ **Post date:** [September 2, 2022, 7:19am UTC](https://community.anviz.com/t/monthly-report-issue/566/2 "2022-09-02T07:19:51Z")
Hi @luca , Please [click to submit a ticket](https://www.anviz.com/account/ticket/add.html) with images and database file. Our support team will contact you within one business day. ---
**Author:** ![Leonardo\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/leonardo_anviz/32/60_2.png) [@Leonardo\_Anviz](https://community.anviz.com/u/Leonardo_Anviz)\ **Post date:** [September 2, 2022, 3:00pm UTC](https://community.anviz.com/t/monthly-report-issue/566/3 "2022-09-02T15:00:12Z")
@luca here is the ticket creation link as @Technical_Anviz mentioned: > **[Anviz Global | Powering a Smarter World](https://www.anviz.com/account/ticket/add.html)** > > As a leading provider of converged intelligent security solutions, Anviz global is committed to providing comprehensive IP Biometrics access control, time attendance solutions, IP video surveillance solutions to SMB and corporate clients based on... ---
**Author:** ![luca](https://avatars.discourse-cdn.com/v4/letter/l/51bf81/32.png) [@luca](https://community.anviz.com/u/luca)\ **Post date:** [September 19, 2022, 8:30pm UTC](https://community.anviz.com/t/monthly-report-issue/566/4 "2022-09-19T20:30:38Z")
Hi @Leonardo_Anviz and @Technical_Anviz , i’ve opened the ticket more than 15 days ago and no one answered me after i’ve attached images and database as request. Please can someone help me? Thanks. ---
**Author:** ![Leonardo\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/leonardo_anviz/32/60_2.png) [@Leonardo\_Anviz](https://community.anviz.com/u/Leonardo_Anviz)\ **Post date:** [September 19, 2022, 8:44pm UTC](https://community.anviz.com/t/monthly-report-issue/566/5 "2022-09-19T20:44:23Z")
Hi Luca, can you please share us the ticket number for internal follow up? ---
**Author:** ![luca](https://avatars.discourse-cdn.com/v4/letter/l/51bf81/32.png) [@luca](https://community.anviz.com/u/luca)\ **Post date:** [September 20, 2022, 7:50am UTC](https://community.anviz.com/t/monthly-report-issue/566/6 "2022-09-20T07:50:13Z")
Anviz2022#02931 Thanks. ---
**Author:** ![Technical\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/technical_anviz/32/1143_2.png) [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)\ **Post date:** [September 20, 2022, 9:01am UTC](https://community.anviz.com/t/monthly-report-issue/566/7 "2022-09-20T09:01:00Z")
Hi @luca I found that our technical support Dhiraj answered the ticket #02931. Could you please check if the reply is in the spam? And we didn’t get the images and database. Maybe the file is too large to receive. It would be helpful if you can re-open the ticket or submit a new one to share the file in a link. ![20220920164858](https://us1.discourse-cdn.com/flex020/uploads/anviz/original/1X/d79c2f724f791539903df841c2ce2e2713dec7e1.png) ---
**Author:** ![luca](https://avatars.discourse-cdn.com/v4/letter/l/51bf81/32.png) [@luca](https://community.anviz.com/u/luca)\ **Post date:** [September 20, 2022, 9:53am UTC](https://community.anviz.com/t/monthly-report-issue/566/8 "2022-09-20T09:53:38Z")
Thanks @Technical_Anviz . I’ve answered two times at that mail but never received other mails after that. I’ve tried to answer to the original mail some minutes ago without attachments to make a test. ---
**Author:** ![luca](https://avatars.discourse-cdn.com/v4/letter/l/51bf81/32.png) [@luca](https://community.anviz.com/u/luca)\ **Post date:** [October 20, 2022, 9:00am UTC](https://community.anviz.com/t/monthly-report-issue/566/9 "2022-10-20T09:00:19Z")
Still not received an answer in 2 months, i’m very disappointed. ---
**Author:** ![Leonardo\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/leonardo_anviz/32/60_2.png) [@Leonardo\_Anviz](https://community.anviz.com/u/Leonardo_Anviz)\ **Post date:** [October 25, 2022, 2:55pm UTC](https://community.anviz.com/t/monthly-report-issue/566/10 "2022-10-25T14:55:52Z")
Hi Luca, please check your inbox messages Thanks ---
**Author:** ![luca](https://avatars.discourse-cdn.com/v4/letter/l/51bf81/32.png) [@luca](https://community.anviz.com/u/luca)\ **Post date:** [October 31, 2022, 2:24pm UTC](https://community.anviz.com/t/monthly-report-issue/566/11 "2022-10-31T14:24:07Z")
@Leonardo_Anviz solved my trouble. Many thanks again!