# Problem connecting Facedeep 5 **URL:** \ **Category:** General Questions\ **Created:** [June 27, 2024, 6:13am UTC](https://community.anviz.com/t/problem-connecting-facedeep-5/1877 "2024-06-27T06:13:52Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![sbraggion](https://avatars.discourse-cdn.com/v4/letter/s/e8c25b/32.png) [@sbraggion](https://community.anviz.com/u/sbraggion)\ **Post date:** [June 27, 2024, 6:13am UTC](https://community.anviz.com/t/problem-connecting-facedeep-5/1877/1 "2024-06-27T06:13:52Z")
Good morning, i am developing and application using the C# SDK for my facedeep 5 and i’m having problem during connection. every time i try to connect the device i still receive error "the device actively refused the connection ". note: i’m trying to connect using the demo of the Anviz SDK the configuration of the device is the following: network type: wifi comm mode: client port: 5010 CommPWD: active Server type: IP address Server IP: empty Can you please help me understand where the error is, whether it’s a configuration error or something else? thanks so much for the help ---
**Author:** ![Technical\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/technical_anviz/32/1143_2.png) [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)\ **Post date:** [July 1, 2024, 6:05am UTC](https://community.anviz.com/t/problem-connecting-facedeep-5/1877/2 "2024-07-01T06:05:50Z")
Dear Sbraggion Please check whether the device and your PC are under the same network section. And you can try pinging the IP address of the device. It the **ping test** goes successfully, please then change the comm mode to **Server**. If the attempt above still fails, please submit your question to our official help-desk ([support@anviz.com](mailto:support@anviz.com)). Br, Zac ---
**Author:** ![sbraggion](https://avatars.discourse-cdn.com/v4/letter/s/e8c25b/32.png) [@sbraggion](https://community.anviz.com/u/sbraggion)\ **Post date:** [July 1, 2024, 1:34pm UTC](https://community.anviz.com/t/problem-connecting-facedeep-5/1877/3 "2024-07-01T13:34:21Z")
Hi, thanks for the informations. now i am able to connect to device and send to it commands. i have only one problem left. Now I have created two users: Stefano and TEST. I made an entrance with account Stefano and when I send the command to download records , it give me five results. what I expected was to receive only 1 record, given that there was only 1 stamp present. i’m using the CChex\_DownloadAllRecords function, the problem is that it downloads me markings that have never been made. I have made a test entrance today at 8:30 , but when I try download records with the DownloadAllRecords function, it gives me result in 3 entrances: - Today at 8:45 (wrong time) - Today at 12:00 (never done) - Today at 12:01 (never done) what can cause the problem? many thanks ---
**Author:** ![Technical\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/technical_anviz/32/1143_2.png) [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)\ **Post date:** [July 11, 2024, 6:56am UTC](https://community.anviz.com/t/problem-connecting-facedeep-5/1877/4 "2024-07-11T06:56:23Z")
Hello, Sbraggion It seems that you have a problem related to the device integration. Please check the records in the web server, the punching time, and see if the time is the same. Please send your issue to [support@anviz.com](mailto:support@anviz.com), and our technical team will help you out. Zac Br.