# Problem recogniton faces **URL:** \ **Category:** Face Recognition\ **Created:** [May 12, 2023, 6:47pm UTC](https://community.anviz.com/t/problem-recogniton-faces/1110 "2023-05-12T18:47:14Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![senasoft](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/senasoft/32/1203_2.png) [@senasoft](https://community.anviz.com/u/senasoft)\ **Post date:** [May 12, 2023, 6:47pm UTC](https://community.anviz.com/t/problem-recogniton-faces/1110/1 "2023-05-12T18:47:14Z")
Hi, I have a “FacePass7” device with 100 users that works well, now we bought 3 more “FacePass 7 Pro” devices but we have 2 problems: - we can’t transfer the faces from FacePass7" to “FacePass7 Pro”, the users have been transferred but the faces are not - we tried to register the faces, but doing some access tests the person is displayed only with a red square or yellow square with the name but does not register the access (see picture) I await your help Thanks ![image](https://us1.discourse-cdn.com/flex020/uploads/anviz/original/1X/0b00be4bbd817f9cef25377245fe0b95e26c0217.jpeg) ---
**Author:** ![Technical\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/technical_anviz/32/1143_2.png) [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)\ **Post date:** [May 15, 2023, 8:03am UTC](https://community.anviz.com/t/problem-recogniton-faces/1110/2 "2023-05-15T08:03:47Z")
Hi 1. FacePass7 and FacePass7 Pro are using different face template so the faces can’t be transferred. You have to re-register the faces. 2. What’s the firmware? Can you try to disable the live detection and see if you can access? (Menu\>Advanced\>T&A) ---
**Author:** ![senasoft](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/senasoft/32/1203_2.png) [@senasoft](https://community.anviz.com/u/senasoft)\ **Post date:** [May 15, 2023, 9:54am UTC](https://community.anviz.com/t/problem-recogniton-faces/1110/3 "2023-05-15T09:54:28Z")
> [@Technical\_Anviz](#): > > 1 FacePass7 and FacePass7 Pro are using different face template so the faces can’t be transferred. You have to re-register the faces. > 2 What’s the firmware? Can you try to disable the live detection and see if you can access? (Menu\>Advanced\>T&A) Thanks Sarah ! For the first problem ok For the second problem is solved ---
**Author:** ![vostok.commercy](https://avatars.discourse-cdn.com/v4/letter/v/df788c/32.png) [@vostok.commercy](https://community.anviz.com/u/vostok.commercy)\ **Post date:** [October 14, 2024, 1:04am UTC](https://community.anviz.com/t/problem-recogniton-faces/1110/4 "2024-10-14T01:04:11Z")
We also have the same problem with recognizing living faces, we really need this function, what should we do? ---
**Author:** ![Technical\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/technical_anviz/32/1143_2.png) [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)\ **Post date:** [October 14, 2024, 5:15am UTC](https://community.anviz.com/t/problem-recogniton-faces/1110/5 "2024-10-14T05:15:23Z")
Hello, friends We are not sure what device you are using. Please offer the device info. For the face recognition issue, we recommend you try face calibration. [https://drive.google.com/drive/folders/1zI9B1q2iowV0vEG0Dm1aHpyumDhlweMN?usp=drive\_link](https://drive.google.com/drive/folders/1zI9B1q2iowV0vEG0Dm1aHpyumDhlweMN?usp=drive_link) You can follow the video guide and remember to print the template on 4A paper. If the calibration still fails, please offer the device firmware info, so we can try firmware upgrade. Zac ---
**Author:** ![vostok.commercy](https://avatars.discourse-cdn.com/v4/letter/v/df788c/32.png) [@vostok.commercy](https://community.anviz.com/u/vostok.commercy)\ **Post date:** [October 14, 2024, 5:49am UTC](https://community.anviz.com/t/problem-recogniton-faces/1110/6 "2024-10-14T05:49:18Z")
Anviz facepass 7 pro Firmware Ver 03.76.C8 Kernel Ver. g700781d\_W02 File System Ver. 01.76.07 Calibration did not help, with live face recognition turned off, the device recognizes faces. ---
**Author:** ![vostok.commercy](https://avatars.discourse-cdn.com/v4/letter/v/df788c/32.png) [@vostok.commercy](https://community.anviz.com/u/vostok.commercy)\ **Post date:** [October 17, 2024, 10:54am UTC](https://community.anviz.com/t/problem-recogniton-faces/1110/7 "2024-10-17T10:54:19Z")
can you help us with this problem? ---
**Author:** ![Technical\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/technical_anviz/32/1143_2.png) [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)\ **Post date:** [November 4, 2024, 5:10am UTC](https://community.anviz.com/t/problem-recogniton-faces/1110/8 "2024-11-04T05:10:47Z")
Hello, [vostok](https://community.anviz.com/u/vostok.commercy) I have attached the latest firmware for Facepass 7 Pro. > **[pass7pro.aup](https://drive.google.com/file/d/1ZP-LOfWIHqPpt29giOz0Y-CnZrSAPbEQ/view?usp=drive_link)** > > Google Drive file. Please try upgrading to this version and check if the live detection issue is solved. If not, please try calibration once again. Support: Zac ---
**Author:** ![vostok.commercy](https://avatars.discourse-cdn.com/v4/letter/v/df788c/32.png) [@vostok.commercy](https://community.anviz.com/u/vostok.commercy)\ **Post date:** [November 4, 2024, 9:39am UTC](https://community.anviz.com/t/problem-recogniton-faces/1110/9 "2024-11-04T09:39:39Z")
thank you, we try it and we will answer you