# SLA for Crosschex Cloud

**URL:** <https://community.anviz.com/t/sla-for-crosschex-cloud/2698>\
**Category:** CrossChex Cloud\
**Created:** [February 13, 2026, 12:34am UTC](https://community.anviz.com/t/sla-for-crosschex-cloud/2698 "2026-02-13T00:34:48Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![jesus.garcia](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/jesus.garcia/32/662_2.png) [@jesus.garcia](https://community.anviz.com/u/jesus.garcia)\
**Post date:** [February 13, 2026, 12:34am UTC](https://community.anviz.com/t/sla-for-crosschex-cloud/2698/1 "2026-02-13T00:34:48Z")

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Hi Support.

We have a customer that is already using the Crosschex Cloud. He is very interested in the SLA than Anviz offers to their customers like him. He asked us this:

- Is there an SLA for Crosschex Cloud?
- What is the percentage of availability of the plattform? (I mean 99.99% or 99.999 for example)
- Is there a value defined for RTO (Recovery Time Objective) and RPO (Recovery Point) in Crosschex Cloud?

Thanks in advance.

Regards

Jesus Garcia