# Unaible connect to attendance system device
**URL:** https://community.anviz.com/t/unaible-connect-to-attendance-system-device/1845
**Category:** Access Control
**Created:** [May 26, 2024, 11:04am UTC](https://community.anviz.com/t/unaible-connect-to-attendance-system-device/1845 "2024-05-26T11:04:34Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@Alexa](https://community.anviz.com/u/Alexa)
#### Post date: [May 26, 2024, 11:04am UTC](https://community.anviz.com/t/unaible-connect-to-attendance-system-device/1845/1 "2024-05-26T11:04:34Z")
Hi, I have device EP 300 Pro and I have a problem with add users in CrossChex program. The program says: “Unable to connect to attendence system device”. Could you send me some contact to help desk in Czech republic? Alex
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### Author:  [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)
#### Post date: [May 27, 2024, 3:49am UTC](https://community.anviz.com/t/unaible-connect-to-attendance-system-device/1845/2 "2024-05-27T03:49:39Z")
Hello, Alexa
It seems you have trouble connecting the device to CrossChex Program. You can check the video below on how to connect[https://www.youtube.com/watch?v=CoMkMxSky2U](https://www.youtube.com/watch?v=CoMkMxSky2U)
Also, you can check other videos related if you have other issues related to the program using.
Best Regards
Zac
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### Author:  [@clozano](https://community.anviz.com/u/clozano)
#### Post date: [May 31, 2024, 9:32pm UTC](https://community.anviz.com/t/unaible-connect-to-attendance-system-device/1845/3 "2024-05-31T21:32:05Z")
buenas tardes Alexa espero estes bien
por tu pregunta hay varios factores que se suman para no tener coneccion con la estación 1) puede ser la IP que no está respondiendo revisar esta en otro segmento de red revisar en la computadora 2)puede ser el ID del equipo 3) tal vez apagandolo y volviendolo a encender