# USB export on face pass 7

**URL:** <https://community.anviz.com/t/usb-export-on-face-pass-7/482>\
**Category:** Face Recognition\
**Created:** [August 12, 2022, 9:03pm UTC](https://community.anviz.com/t/usb-export-on-face-pass-7/482 "2022-08-12T21:03:35Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![joao.a.dias](https://avatars.discourse-cdn.com/v4/letter/j/cdc98d/32.png) [@joao.a.dias](https://community.anviz.com/u/joao.a.dias)\
**Post date:** [August 12, 2022, 9:03pm UTC](https://community.anviz.com/t/usb-export-on-face-pass-7/482/1 "2022-08-12T21:03:35Z")

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Hi have a face pass 7 on remote site, the export feature to usb wont export any data. ONLY empty files. Any help?

Firmware: 03.20.78-FAI-ARF-MI

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**Author:** ![Technical\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/technical_anviz/32/1143_2.png) [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)\
**Post date:** [August 15, 2022, 6:24am UTC](https://community.anviz.com/t/usb-export-on-face-pass-7/482/2 "2022-08-15T06:24:05Z")

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Hi @joao.a.dias ,  
Could you please share your email address? We will help you submit a trouble ticket and assist you with the problem.