# W1C pro not booting

**URL:** <https://community.anviz.com/t/w1c-pro-not-booting/2660>\
**Category:** General Questions\
**Created:** [December 2, 2025, 7:26am UTC](https://community.anviz.com/t/w1c-pro-not-booting/2660 "2025-12-02T07:26:31Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![gIwrgos](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/giwrgos/32/1245_2.png) [@gIwrgos](https://community.anviz.com/u/gIwrgos)\
**Post date:** [December 2, 2025, 7:26am UTC](https://community.anviz.com/t/w1c-pro-not-booting/2660/1 "2025-12-02T07:26:31Z")

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Hello,

w1c pro device suddenly doesn’t work. It goes into a reboot cycle trying to load its software. It stays on the “Loading…” screen and after a few seconds it reboots. Is there a way to start it or get its data?

 ![IMG_20251202_090654](https://us1.discourse-cdn.com/flex020/uploads/anviz/original/2X/4/40a206bc88114d57c9d625e638906afedb83163e.jpeg)

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<div class="post-metadata">

**Author:** ![gIwrgos](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/giwrgos/32/1245_2.png) [@gIwrgos](https://community.anviz.com/u/gIwrgos)\
**Post date:** [December 9, 2025, 8:45am UTC](https://community.anviz.com/t/w1c-pro-not-booting/2660/2 "2025-12-09T08:45:50Z")

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I managed to enter debug mode according to the [link](https://community.anviz.com/t/how-to-restart-the-device-or-update-firmware-when-the-device-is-stuck/377). Inserting a USB drive I got a recovery folder. What can I do from here?

From debug mode, when I select [3] to list firmware it gives the message “cannot find any firmware”

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**Author:** ![Technical\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/technical_anviz/32/1143_2.png) [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)\
**Post date:** [December 10, 2025, 6:15am UTC](https://community.anviz.com/t/w1c-pro-not-booting/2660/3 "2025-12-10T06:15:42Z")

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Thank you for your query. To get the firmware, please send an email with the device’s rear-side sticker, where we can find the current firmware version, to [support@anviz.com](mailto:support@anviz.com)

Technical Team

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<div class="post-metadata">

**Author:** ![gIwrgos](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/giwrgos/32/1245_2.png) [@gIwrgos](https://community.anviz.com/u/gIwrgos)\
**Post date:** [December 11, 2025, 10:49am UTC](https://community.anviz.com/t/w1c-pro-not-booting/2660/4 "2025-12-11T10:49:23Z")

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I received the firmware, thank you. Because I did not have access to the device and could not find anything similar in the instructions, I followed the following steps:

- kept pressing [1] while opening the device and it entered debug mode
- insert usb flash with the firmware
- press [3] “list firmware”
- press [1]
- update was done
- restart device

the Device is back and working normally, thank you for your contribution!!!

 ![steps](https://us1.discourse-cdn.com/flex020/uploads/anviz/original/2X/c/cbd6f808464e862a8901ae1af547d78fc1f330a8.jpeg)