# W1Pro EM - 03.26.CW\_dark

**URL:** <https://community.anviz.com/t/w1pro-em-03-26-cw-dark/2553>\
**Category:** Firmware Updates\
**Tags:** crosschex-standard, time-attendance\
**Created:** [June 25, 2025, 7:15am UTC](https://community.anviz.com/t/w1pro-em-03-26-cw-dark/2553 "2025-06-25T07:15:56Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Ivanov](https://avatars.discourse-cdn.com/v4/letter/i/e9a140/32.png) [@Ivanov](https://community.anviz.com/u/Ivanov)\
**Post date:** [June 25, 2025, 7:15am UTC](https://community.anviz.com/t/w1pro-em-03-26-cw-dark/2553/1 "2025-06-25T07:15:56Z")

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Good day. We bought Anviz W1Pro-EM-WiFi sn 0680100024490203  
The firmware is 03.26.CW\_dark, we connected it to crosschex, when loading fingerprints, it does not give any errors, but the fingerprints themselves do not appear on the device. Tell me what version of the firmware can be installed to fix the problem?

 ![image](https://us1.discourse-cdn.com/flex020/uploads/anviz/original/2X/5/51152be3a4e4390293f495949031dd117a0a0baf.png)

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<div class="post-metadata">

**Author:** ![Technical\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/technical_anviz/32/1143_2.png) [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)\
**Post date:** [August 8, 2025, 7:56am UTC](https://community.anviz.com/t/w1pro-em-03-26-cw-dark/2553/2 "2025-08-08T07:56:32Z")

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Thank you for your query. Please send an email to [support@anviz.com](mailto:support@anviz.com) with your device details and Crosschex cloud company ID. Our technical team will reach out to solve this issue. Thanks again