# W2 Pro no inicia (doesn´t start)
**URL:** https://community.anviz.com/t/w2-pro-no-inicia-doesn-t-start/2676
**Category:** Feature Request
**Tags:** w2pro, access-control
**Created:** [January 2, 2026, 4:56pm UTC](https://community.anviz.com/t/w2-pro-no-inicia-doesn-t-start/2676 "2026-01-02T16:56:24Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@Cuaran\_Lerma](https://community.anviz.com/u/Cuaran_Lerma)
#### Post date: [January 2, 2026, 4:56pm UTC](https://community.anviz.com/t/w2-pro-no-inicia-doesn-t-start/2676/1 "2026-01-02T16:56:24Z")
Tengo un lector biométrico W2Pro que de un momento a otro ser reinició y no arranca, se queda en el logo de Anviz, intente cambiar de fuente y conectarlo con USB al pc pero no inicia, ¿qué pudo ocasionar la falla y como se puede corregir ?
```auto
My W2Pro suddenly restarted and won't boot up; it's stuck on the Anviz logo. I tried changing the power supply and connecting it to the PC via USB, but it still won't start. What could have caused the problem, and how can I fix it?
```
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### Author:  [@Tibor](https://community.anviz.com/u/Tibor)
#### Post date: [January 5, 2026, 12:40pm UTC](https://community.anviz.com/t/w2-pro-no-inicia-doesn-t-start/2676/2 "2026-01-05T12:40:26Z")
Hi @Cuaran_Lerma ,
Please, try the debug mode described here how it works: [How to Restart The Device or Update Firmware When The Device Is Stuck](https://community.anviz.com/t/how-to-restart-the-device-or-update-firmware-when-the-device-is-stuck/377) . If you need an actual device firmware ask it using [support@anviz.com](mailto:support@anviz.com) indicating the device firmware version found on a sticker at the rear-side of the device.
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### Author:  [@Cuaran\_Lerma](https://community.anviz.com/u/Cuaran_Lerma)
#### Post date: [January 5, 2026, 3:02pm UTC](https://community.anviz.com/t/w2-pro-no-inicia-doesn-t-start/2676/3 "2026-01-05T15:02:09Z")
Hi thanks, the instruction works, I already send email asking actual firmware, I hope they response quickly