# W2 Pro no inicia (doesn´t start)

**URL:** <https://community.anviz.com/t/w2-pro-no-inicia-doesn-t-start/2676>\
**Category:** Feature Request\
**Tags:** w2pro, access-control\
**Created:** [January 2, 2026, 4:56pm UTC](https://community.anviz.com/t/w2-pro-no-inicia-doesn-t-start/2676 "2026-01-02T16:56:24Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![Tibor](https://avatars.discourse-cdn.com/v4/letter/t/898d66/32.png) [@Tibor](https://community.anviz.com/u/Tibor)\
**Post date:** [January 5, 2026, 12:40pm UTC](https://community.anviz.com/t/w2-pro-no-inicia-doesn-t-start/2676/2 "2026-01-05T12:40:26Z")

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Hi @Cuaran_Lerma ,

Please, try the debug mode described here how it works: [How to Restart The Device or Update Firmware When The Device Is Stuck](https://community.anviz.com/t/how-to-restart-the-device-or-update-firmware-when-the-device-is-stuck/377) . If you need an actual device firmware ask it using [support@anviz.com](mailto:support@anviz.com) indicating the device firmware version found on a sticker at the rear-side of the device.

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_[View the full topic](https://community.anviz.com/t/w2-pro-no-inicia-doesn-t-start/2676)._