# W3 connect to Crosschex Cloud but doenst upload records

**URL:** <https://community.anviz.com/t/w3-connect-to-crosschex-cloud-but-doenst-upload-records/2653>\
**Category:** CrossChex Cloud\
**Tags:** crosschex-cloud\
**Created:** [November 6, 2025, 10:49pm UTC](https://community.anviz.com/t/w3-connect-to-crosschex-cloud-but-doenst-upload-records/2653 "2025-11-06T22:49:56Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Zubillaja](https://avatars.discourse-cdn.com/v4/letter/z/6bbea6/32.png) [@Zubillaja](https://community.anviz.com/u/Zubillaja)\
**Post date:** [November 6, 2025, 10:49pm UTC](https://community.anviz.com/t/w3-connect-to-crosschex-cloud-but-doenst-upload-records/2653/1 "2025-11-06T22:49:56Z")

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I have 2 W3 devices in 2 different locations that connect to Crosschex Cloud, appear online, download employees created in the cloud, but do not upload employee check-in and check-out records. The devices are from 2 different companies so they have 2 different company IDs. Firmware 03.94.CS-M-ARF-M

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**Author:** ![Technical\_Anviz](https://sea2.discourse-cdn.com/flex020/user_avatar/community.anviz.com/technical_anviz/32/1143_2.png) [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)\
**Post date:** [November 11, 2025, 7:19am UTC](https://community.anviz.com/t/w3-connect-to-crosschex-cloud-but-doenst-upload-records/2653/2 "2025-11-11T07:19:35Z")

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