# \#facedeep3 **URL:** https://community.anviz.com/tag/facedeep3/7.md [Latest](https://community.anviz.com/latest.md) · [Categories](https://community.anviz.com/categories.md) · [Tags](https://community.anviz.com/tags.md) --- ## [How to restore from backup in V4.3.X](https://community.anviz.com/t/how-to-restore-from-backup-in-v4-3-x/2701)
**Author:** [@bobdizon](https://community.anviz.com/u/bobdizon)\ **Replies:** 1\ **Last updated:** [March 2, 2026, 12:32pm UTC](https://community.anviz.com/t/how-to-restore-from-backup-in-v4-3-x/2701 "2026-03-02T12:32:13Z")
Our PC Server with the Crosschex 4.3.4 crashed. I have a backup dated Oct 20 2025 and a few more. How do I restore the Database and its Server Access Control Settings using the backup file?? Appreciate the support. --- ## [Latest firmware Facedeep3](https://community.anviz.com/t/latest-firmware-facedeep3/1669)
**Author:** [@araujogoncalvespedro](https://community.anviz.com/u/araujogoncalvespedro)\ **Replies:** 5\ **Last updated:** [November 11, 2025, 7:47am UTC](https://community.anviz.com/t/latest-firmware-facedeep3/1669 "2025-11-11T07:47:08Z")
Hello. Ifinished installing my facedeep 3. First, i would like o update it to the latest firmware if possible. Where can i get it? After that, i have a few questions: How to avoid accidental punch in/out? My facedee… --- ## [Cross chex standar upload templates](https://community.anviz.com/t/cross-chex-standar-upload-templates/2464)
**Author:** [@Lamelza](https://community.anviz.com/u/Lamelza)\ **Replies:** 3\ **Last updated:** [August 14, 2025, 11:17pm UTC](https://community.anviz.com/t/cross-chex-standar-upload-templates/2464 "2025-08-14T23:17:47Z")
Hi, i have problems to upload templates on the 5.0.3 version, i tried to add a new employee from pc, but the platform doesnt upload the info to the face5 or face3 we have. only works if i add the employee on the devices … --- ## [Request firmware Facedeep 3](https://community.anviz.com/t/request-firmware-facedeep-3/2551)
**Author:** [@joao.a.dias](https://community.anviz.com/u/joao.a.dias)\ **Replies:** 0\ **Last updated:** [June 24, 2025, 2:22pm UTC](https://community.anviz.com/t/request-firmware-facedeep-3/2551 "2025-06-24T14:22:29Z")
I have a FaceDeep 3 with full memory, in the browser management I have no option to delete, through CrossChex only the numerator is reset but the records are not deleted. Is there any firmware that corrects the problem? … --- ## [No están los registros del Facedeep 3 en el Cloud CrossChex](https://community.anviz.com/t/no-estan-los-registros-del-facedeep-3-en-el-cloud-crosschex/2517)
**Author:** [@Charly-LP](https://community.anviz.com/u/Charly-LP)\ **Replies:** 0\ **Last updated:** [May 30, 2025, 2:31pm UTC](https://community.anviz.com/t/no-estan-los-registros-del-facedeep-3-en-el-cloud-crosschex/2517 "2025-05-30T14:31:05Z")
Hola, tenemos un reloj Facedeep 3 funcionando durante un mes grabando los registros localmente en el reloj, cuando lo agregamos al Cloud CrossChex, desaparecieron los registros y usuarios agregados..no se ven en el Cloud… --- ## [EU Laws - Deactivate camera](https://community.anviz.com/t/eu-laws-deactivate-camera/1545)
**Author:** [@Rechumdc](https://community.anviz.com/u/Rechumdc)\ **Replies:** 2\ **Last updated:** [March 3, 2025, 7:31am UTC](https://community.anviz.com/t/eu-laws-deactivate-camera/1545 "2025-03-03T07:31:00Z")
Hello, due to a change of criteria in relation to the treatment of biometric data by the European commission, makes it very difficult in practice to use fingerprint devices or devices that use facial detection. That is, … --- ## [How to Do Live Detection Calibration on Face Series](https://community.anviz.com/t/how-to-do-live-detection-calibration-on-face-series/2243)
**Author:** [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)\ **Replies:** 0\ **Last updated:** [January 3, 2025, 9:55am UTC](https://community.anviz.com/t/how-to-do-live-detection-calibration-on-face-series/2243 "2025-01-03T09:55:15Z")
Have you ever encountered an issue where the device can recognize you but fails to grant you the pass? Your name is in red, but the door won’t open. You can check the tutorial video below on how to perform the Live D… --- ## [Take image on employee check in with card](https://community.anviz.com/t/take-image-on-employee-check-in-with-card/2013)
**Author:** [@srdjan.glibetic](https://community.anviz.com/u/srdjan.glibetic)\ **Replies:** 1\ **Last updated:** [September 29, 2024, 8:18am UTC](https://community.anviz.com/t/take-image-on-employee-check-in-with-card/2013 "2024-09-29T08:18:38Z")
Is there an option to take image when employee check in with card? --- ## [Anviz Joins Hands with Key Partner Solotec at the ESS+ International Security Fair To Showcase Advanced Total Access Solution](https://community.anviz.com/t/anviz-joins-hands-with-key-partner-solotec-at-the-ess-international-security-fair-to-showcase-advanced-total-access-solution/1992)
**Author:** [@Anviz-Marketing-Mia](https://community.anviz.com/u/Anviz-Marketing-Mia)\ **Replies:** 0\ **Last updated:** [September 19, 2024, 7:03am UTC](https://community.anviz.com/t/anviz-joins-hands-with-key-partner-solotec-at-the-ess-international-security-fair-to-showcase-advanced-total-access-solution/1992 "2024-09-19T07:03:46Z")
Colombia, August 21 to 23, 2024 - Anviz, together with its key partner Solotec, participated in the 30th ESS+ International Security Fair, the most international and comprehensive security fair in Latin America, Centr… --- ## [Contabilizacion de dias](https://community.anviz.com/t/contabilizacion-de-dias/1798)
**Author:** [@info4you](https://community.anviz.com/u/info4you)\ **Replies:** 3\ **Last updated:** [June 17, 2024, 2:39am UTC](https://community.anviz.com/t/contabilizacion-de-dias/1798 "2024-06-17T02:39:59Z")
Buenas noches, tenemos una pregunta de un cliente: Tienen trabajadores que trabajan 6 días y realizan obligatoriamente un control de tiempo con un Anviz Facedeep 3, pero el sexto día para nuestra empresa cuenta como bon… --- ## [How do I config the same Device ID for 2 Facedeep Units](https://community.anviz.com/t/how-do-i-config-the-same-device-id-for-2-facedeep-units/947)
**Author:** [@bobdizon](https://community.anviz.com/u/bobdizon)\ **Replies:** 1\ **Last updated:** [March 7, 2023, 5:20pm UTC](https://community.anviz.com/t/how-do-i-config-the-same-device-id-for-2-facedeep-units/947 "2023-03-07T17:20:14Z")
How do I config the same Device ID for 2 Facedeep Units, The 2 Facedeep Units are installed in an access controller; however, the access controller cannot read or authenticate when 2 FaceDeep are not the same Device ID. … --- ## [FaceDeep 3 Series face Recognition Access Control and Time Attendance Video Released!](https://community.anviz.com/t/facedeep-3-series-face-recognition-access-control-and-time-attendance-video-released/907)
**Author:** [@Hannah\_Anviz](https://community.anviz.com/u/Hannah_Anviz)\ **Replies:** 0\ **Last updated:** [February 20, 2023, 8:03am UTC](https://community.anviz.com/t/facedeep-3-series-face-recognition-access-control-and-time-attendance-video-released/907 "2023-02-20T08:03:12Z")
The long-awaited FaceDeep 3 Series face recognition series access control and time attendance has been released! FaceDeep 3 Series are the new AI-based face recognition terminal equipped with a dual-core b… --- ## [How to Fix FaceDeep 3 or FaceDeep 5 When It Is Hard to Identify The Users with Big Beard](https://community.anviz.com/t/how-to-fix-facedeep-3-or-facedeep-5-when-it-is-hard-to-identify-the-users-with-big-beard/433)
**Author:** [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)\ **Replies:** 2\ **Last updated:** [January 20, 2023, 6:56am UTC](https://community.anviz.com/t/how-to-fix-facedeep-3-or-facedeep-5-when-it-is-hard-to-identify-the-users-with-big-beard/433 "2023-01-20T06:56:09Z")
In our best efforts to provide an excellent service to all of our users, we are here to help you fix the problem of the facial recognition for Facedeep 3 and Facedeep 5. If your Facedeep 3 or Facedeep 5 can’t recognize … --- ## [Personnel cannot sign-in with both : face+rfid card](https://community.anviz.com/t/personnel-cannot-sign-in-with-both-face-rfid-card/730)
**Author:** [@digitalbridgeadv](https://community.anviz.com/u/digitalbridgeadv)\ **Replies:** 9\ **Last updated:** [December 7, 2022, 2:21am UTC](https://community.anviz.com/t/personnel-cannot-sign-in-with-both-face-rfid-card/730 "2022-12-07T02:21:27Z")
Hi to all Anviz Community and Anviz Global Support, My name is Gianluca , from Italy . I bought 11 month ago a Facedeep 3 and configured in the Hospital where I work. Personnell used to sign-in and sign-out using toge… --- ## [Anviz Leverages Smart Technology to Secure Campus](https://community.anviz.com/t/anviz-leverages-smart-technology-to-secure-campus/420)
**Author:** [@Hannah\_Anviz](https://community.anviz.com/u/Hannah_Anviz)\ **Replies:** 0\ **Last updated:** [July 26, 2022, 3:43am UTC](https://community.anviz.com/t/anviz-leverages-smart-technology-to-secure-campus/420 "2022-07-26T03:43:57Z")
Hi! The great news was released! :tada: See how Anviz smart face recognition FaceDeep 3 creates a smart campus and what our partners accomplished with Anviz solutions in their space. Read here and share! If you have … --- ## [Patch Released to Fix FaceDeep 3 & FaceDeep 5 Hard to Identify Users with Big Beard](https://community.anviz.com/t/patch-released-to-fix-facedeep-3-facedeep-5-hard-to-identify-users-with-big-beard/75)
**Author:** [@Johnny\_Anviz](https://community.anviz.com/u/Johnny_Anviz)\ **Replies:** 2\ **Last updated:** [July 14, 2022, 5:59am UTC](https://community.anviz.com/t/patch-released-to-fix-facedeep-3-facedeep-5-hard-to-identify-users-with-big-beard/75 "2022-07-14T05:59:34Z")
In our best efforts to provide an excellent service to all of our users, we are here to help you fix the problem of the facial recognition for FaceDeep 3 and FaceDeep 5. If your Facedeep 3 or Facedeep 5 can’t recognize … --- ## [How to Switch Temperature Unit from ºC To ºF on FaceDeep 3 IRT?](https://community.anviz.com/t/how-to-switch-temperature-unit-from-c-to-f-on-facedeep-3-irt/193)
**Author:** [@Johnny\_Anviz](https://community.anviz.com/u/Johnny_Anviz)\ **Replies:** 0\ **Last updated:** [April 21, 2022, 4:07am UTC](https://community.anviz.com/t/how-to-switch-temperature-unit-from-c-to-f-on-facedeep-3-irt/193 "2022-04-21T04:07:09Z")
Step1: Go to the application menu through the advanced menu Step2: Go to the thermometry menu Step3: The temperature unit can be switched in this menu Feel free to create a ticket at Anviz Global | Powering a S… --- ## [How to Connect Device on FaceDeep 3 Through Wi-Fi?](https://community.anviz.com/t/how-to-connect-device-on-facedeep-3-through-wi-fi/88)
**Author:** [@Johnny\_Anviz](https://community.anviz.com/u/Johnny_Anviz)\ **Replies:** 0\ **Last updated:** [March 28, 2022, 7:39am UTC](https://community.anviz.com/t/how-to-connect-device-on-facedeep-3-through-wi-fi/88 "2022-03-28T07:39:10Z")
Step1: Enter the network menu from the main menu Step2: Set WAN mode as WIFI https://www.anviz.com/file/files/2133/%E6%96%87%E6%A1%A327.png(image larger than 4 MB) https://www.anviz.com/file/files/2135/%E6%96%87%E6%… --- ## [How to Fix Error 2001 in Your FaceDeep 3 & FaceDeep 3 IRT?](https://community.anviz.com/t/how-to-fix-error-2001-in-your-facedeep-3-facedeep-3-irt/87)
**Author:** [@Johnny\_Anviz](https://community.anviz.com/u/Johnny_Anviz)\ **Replies:** 0\ **Last updated:** [March 28, 2022, 7:34am UTC](https://community.anviz.com/t/how-to-fix-error-2001-in-your-facedeep-3-facedeep-3-irt/87 "2022-03-28T07:34:39Z")
Recently, we received several reports about user experience of Facedeep 3 & Facedeep 3 IRT. Some users may experience the difficulty with the system error code 2001 on Facedeep 3 & Facedeep3 IRT Therefore, we made impro… --- ## [How to Enforce Upgrade The Facial Series Firmware by USB Flash Drive?](https://community.anviz.com/t/how-to-enforce-upgrade-the-facial-series-firmware-by-usb-flash-drive/89)
**Author:** [@Johnny\_Anviz](https://community.anviz.com/u/Johnny_Anviz)\ **Replies:** 0\ **Last updated:** [March 28, 2022, 7:46am UTC](https://community.anviz.com/t/how-to-enforce-upgrade-the-facial-series-firmware-by-usb-flash-drive/89 "2022-03-28T07:46:07Z")
To downgrade or upgrade the special firmware for the FaceDeep 3 /FaceDeep 3 IRT /FaceDeep5/FaceDeep5 IRT devices, you need to enforce the upgrade by USB Flash Drive. The detail steps as below: Step 1: Please prepare th… --- ## [Guidance for Activating Facial Device's Enforce Upgrade Mode](https://community.anviz.com/t/guidance-for-activating-facial-devices-enforce-upgrade-mode/67)
**Author:** [@Johnny\_Anviz](https://community.anviz.com/u/Johnny_Anviz)\ **Replies:** 0\ **Last updated:** [March 23, 2022, 3:26am UTC](https://community.anviz.com/t/guidance-for-activating-facial-devices-enforce-upgrade-mode/67 "2022-03-23T03:26:39Z")
To downgrade or upgrade some special firmware for the FaceDeep 3 /FaceDeep 5 devices, you need to enforce the upgrade by USB Flash Drive. Otherwise may meet the situation of Upgrade /downgrade failure. Here is the gene…