# \#facedeep5 **URL:** https://community.anviz.com/tag/facedeep5/8.md [Latest](https://community.anviz.com/latest.md) · [Categories](https://community.anviz.com/categories.md) · [Tags](https://community.anviz.com/tags.md) --- ## [Fimware Update - Help with batch update safety measures](https://community.anviz.com/t/fimware-update-help-with-batch-update-safety-measures/2737)
**Author:** [@mrodrigues](https://community.anviz.com/u/mrodrigues)\ **Replies:** 7\ **Last updated:** [July 29, 2026, 7:40am UTC](https://community.anviz.com/t/fimware-update-help-with-batch-update-safety-measures/2737 "2026-07-29T07:40:56Z")
Hi all, We have a client with 70 devices installed and we are planning a firmware update on all of them to get the improved facial detection algorithm. I do have a couple of questions: If there’s any problem with the… --- ## [Help with CChex\_DeleteRecordInfo](https://community.anviz.com/t/help-with-cchex-deleterecordinfo/2736)
**Author:** [@mrodrigues](https://community.anviz.com/u/mrodrigues)\ **Replies:** 1\ **Last updated:** [April 27, 2026, 3:18pm UTC](https://community.anviz.com/t/help-with-cchex-deleterecordinfo/2736 "2026-04-27T15:18:46Z")
Hi all, I am trying to get attendance records deleted from a Face Deep 5 device (firmware 03.80.D5-M-ARF-MI, kernel g68b5cdb\_W04, file system 01.80.04). The problem is that I don’t know if what I’m doing is right or no… --- ## [Uploading employee face photos to Facedeep 5 using SDK](https://community.anviz.com/t/uploading-employee-face-photos-to-facedeep-5-using-sdk/2638)
**Author:** [@uzytkownik2](https://community.anviz.com/u/uzytkownik2)\ **Replies:** 0\ **Last updated:** [October 6, 2025, 2:53pm UTC](https://community.anviz.com/t/uploading-employee-face-photos-to-facedeep-5-using-sdk/2638 "2025-10-06T14:53:14Z")
Hi, I have a problem adding employee faces to Facedeep 5 using the .NET SDK. The existing photo can be downloaded, but can’t no photo can be uploaded for specific user without photo. I also tried launching registration t… --- ## [Upload templates in Facedeep5](https://community.anviz.com/t/upload-templates-in-facedeep5/2624)
**Author:** [@jesus.garcia](https://community.anviz.com/u/jesus.garcia)\ **Replies:** 5\ **Last updated:** [September 1, 2025, 2:31pm UTC](https://community.anviz.com/t/upload-templates-in-facedeep5/2624 "2025-09-01T14:31:28Z")
Hi Support.I have a situation with two Facedeep5. The faces enroled in first Facedeep, cannot be uploaded to a second Facedeep and viceversa. I have already checked the authorization in the device. It seems like an in… --- ## [Cross chex standar upload templates](https://community.anviz.com/t/cross-chex-standar-upload-templates/2464)
**Author:** [@Lamelza](https://community.anviz.com/u/Lamelza)\ **Replies:** 3\ **Last updated:** [August 14, 2025, 11:17pm UTC](https://community.anviz.com/t/cross-chex-standar-upload-templates/2464 "2025-08-14T23:17:47Z")
Hi, i have problems to upload templates on the 5.0.3 version, i tried to add a new employee from pc, but the platform doesnt upload the info to the face5 or face3 we have. only works if i add the employee on the devices … --- ## [Descargar imagen como bitmap en PC](https://community.anviz.com/t/descargar-imagen-como-bitmap-en-pc/2165)
**Author:** [@ggordillo](https://community.anviz.com/u/ggordillo)\ **Replies:** 1\ **Last updated:** [April 11, 2025, 6:46am UTC](https://community.anviz.com/t/descargar-imagen-como-bitmap-en-pc/2165 "2025-04-11T06:46:59Z")
He utilizado la demo de c# como guia para crear una aplicacion interna para nuestra empresa. (V2.52 SDK for Windows) Necesito descargar una foto que se encuentra en un dispositivo facedeep 5 y descargarlo en disco… He i… --- ## [How to Do Live Detection Calibration on Face Series](https://community.anviz.com/t/how-to-do-live-detection-calibration-on-face-series/2243)
**Author:** [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)\ **Replies:** 0\ **Last updated:** [January 3, 2025, 9:55am UTC](https://community.anviz.com/t/how-to-do-live-detection-calibration-on-face-series/2243 "2025-01-03T09:55:15Z")
Have you ever encountered an issue where the device can recognize you but fails to grant you the pass? Your name is in red, but the door won’t open. You can check the tutorial video below on how to perform the Live D… --- ## [Can i add the employee face images via my api server send to anviz device ? is there any way](https://community.anviz.com/t/can-i-add-the-employee-face-images-via-my-api-server-send-to-anviz-device-is-there-any-way/1836)
**Author:** [@mumin96303](https://community.anviz.com/u/mumin96303)\ **Replies:** 7\ **Last updated:** [January 3, 2025, 7:46am UTC](https://community.anviz.com/t/can-i-add-the-employee-face-images-via-my-api-server-send-to-anviz-device-is-there-any-way/1836 "2025-01-03T07:46:49Z")
Can i add the employee face images via my api server send to anviz device ? is there any way FaceDeep5 --- ## [Download Face Template using the SDK 2.52](https://community.anviz.com/t/download-face-template-using-the-sdk-2-52/1328)
**Author:** [@mrodrigues](https://community.anviz.com/u/mrodrigues)\ **Replies:** 8\ **Last updated:** [November 28, 2024, 3:49am UTC](https://community.anviz.com/t/download-face-template-using-the-sdk-2-52/1328 "2024-11-28T03:49:33Z")
Hello, I’m currently working on downloading face templates from Anviz devices using SDK version 2.52. I’ve attempted to use the CChex\_DownloadFacePictureModule function, but I’m facing difficulties in retrieving the fac… --- ## [Face Deep 5 crashes with credit card](https://community.anviz.com/t/face-deep-5-crashes-with-credit-card/2015)
**Author:** [@ggordillo](https://community.anviz.com/u/ggordillo)\ **Replies:** 3\ **Last updated:** [October 14, 2024, 5:19am UTC](https://community.anviz.com/t/face-deep-5-crashes-with-credit-card/2015 "2024-10-14T05:19:33Z")
Face Deep 5 crashes after a user passes their credit card through the RFID reader. After this, no more cards can be detected. The device needs to be restarted for it to work properly again. I don’t think it’s right tha… --- ## [Issue sending facial templates to devices using SDK 2.52](https://community.anviz.com/t/issue-sending-facial-templates-to-devices-using-sdk-2-52/1462)
**Author:** [@mrodrigues](https://community.anviz.com/u/mrodrigues)\ **Replies:** 4\ **Last updated:** [November 9, 2023, 1:38pm UTC](https://community.anviz.com/t/issue-sending-facial-templates-to-devices-using-sdk-2-52/1462 "2023-11-09T13:38:02Z")
Hi all, I need help using the SDK version 2.52. I’m trying to send a facial template using this piece of code (adapted from the SDK to suit my necessities): public int SendPhoto(DevClock connectedClock, AnvizPhoto phot… --- ## [Anviz Case Study: Durr embraces digitalization for greater security management efficiency](https://community.anviz.com/t/anviz-case-study-durr-embraces-digitalization-for-greater-security-management-efficiency/1279)
**Author:** [@Nic\_Anviz](https://community.anviz.com/u/Nic_Anviz)\ **Replies:** 0\ **Last updated:** [August 3, 2023, 6:30am UTC](https://community.anviz.com/t/anviz-case-study-durr-embraces-digitalization-for-greater-security-management-efficiency/1279 "2023-08-03T06:30:44Z")
A new case study released! Let’s learn how Dürr strengthens security while simplifying visitor management by using Anviz FaceDeep5. :point\_down: Click here to know more details: Anviz new generation of intelligent secu… --- ## [FaceDeep5 not storing records](https://community.anviz.com/t/facedeep5-not-storing-records/970)
**Author:** [@fabiola.gonzalez](https://community.anviz.com/u/fabiola.gonzalez)\ **Replies:** 1\ **Last updated:** [March 16, 2023, 7:56pm UTC](https://community.anviz.com/t/facedeep5-not-storing-records/970 "2023-03-16T19:56:36Z")
Hi. I hope you could help me with this case. I have a customer with several devices model FaceDeep5 that are having the same issue: they’re not storing records. They do recognized the enrolled employee, but the record … --- ## [How to Fix FaceDeep 3 or FaceDeep 5 When It Is Hard to Identify The Users with Big Beard](https://community.anviz.com/t/how-to-fix-facedeep-3-or-facedeep-5-when-it-is-hard-to-identify-the-users-with-big-beard/433)
**Author:** [@Technical\_Anviz](https://community.anviz.com/u/Technical_Anviz)\ **Replies:** 2\ **Last updated:** [January 20, 2023, 6:56am UTC](https://community.anviz.com/t/how-to-fix-facedeep-3-or-facedeep-5-when-it-is-hard-to-identify-the-users-with-big-beard/433 "2023-01-20T06:56:09Z")
In our best efforts to provide an excellent service to all of our users, we are here to help you fix the problem of the facial recognition for Facedeep 3 and Facedeep 5. If your Facedeep 3 or Facedeep 5 can’t recognize … --- ## [Anviz FaceDeep 5 Applied in the World's Leading Aviation Service Company](https://community.anviz.com/t/anviz-facedeep-5-applied-in-the-worlds-leading-aviation-service-company/438)
**Author:** [@Hannah\_Anviz](https://community.anviz.com/u/Hannah_Anviz)\ **Replies:** 0\ **Last updated:** [August 3, 2022, 5:26am UTC](https://community.anviz.com/t/anviz-facedeep-5-applied-in-the-worlds-leading-aviation-service-company/438 "2022-08-03T05:26:22Z")
Hi! New Case Study Released: Anviz FaceDeep 5 Applied in the World’s Leading Aviation Service Company See why FaceDeep 5 is used in the world’s leading aviation service company. Read more and download the PDF: If yo… --- ## [Patch Released to Fix FaceDeep 3 & FaceDeep 5 Hard to Identify Users with Big Beard](https://community.anviz.com/t/patch-released-to-fix-facedeep-3-facedeep-5-hard-to-identify-users-with-big-beard/75)
**Author:** [@Johnny\_Anviz](https://community.anviz.com/u/Johnny_Anviz)\ **Replies:** 2\ **Last updated:** [July 14, 2022, 5:59am UTC](https://community.anviz.com/t/patch-released-to-fix-facedeep-3-facedeep-5-hard-to-identify-users-with-big-beard/75 "2022-07-14T05:59:34Z")
In our best efforts to provide an excellent service to all of our users, we are here to help you fix the problem of the facial recognition for FaceDeep 3 and FaceDeep 5. If your Facedeep 3 or Facedeep 5 can’t recognize … --- ## [Anviz Face Recognition Helps Staff Management at Thailand’s Biggest Airport](https://community.anviz.com/t/anviz-face-recognition-helps-staff-management-at-thailand-s-biggest-airport/387)
**Author:** [@Hannah\_Anviz](https://community.anviz.com/u/Hannah_Anviz)\ **Replies:** 0\ **Last updated:** [July 7, 2022, 3:22am UTC](https://community.anviz.com/t/anviz-face-recognition-helps-staff-management-at-thailand-s-biggest-airport/387 "2022-07-07T03:22:20Z")
Hi! New Case Study Released: Anviz Face Recognition Helps Staff Management at Thailand’s Biggest Airport See why enterprise organizations trust Anviz cloud-based face recognition solution. Read more and download the P… --- ## [FaceDeep 5 and CrossChex: Build a Security Solution for Your Business](https://community.anviz.com/t/facedeep-5-and-crosschex-build-a-security-solution-for-your-business/113)
**Author:** [@Echo\_Anviz](https://community.anviz.com/u/Echo_Anviz)\ **Replies:** 0\ **Last updated:** [April 14, 2022, 4:38am UTC](https://community.anviz.com/t/facedeep-5-and-crosschex-build-a-security-solution-for-your-business/113 "2022-04-14T04:38:03Z")
Hi there! New Case Study Released: Dürr deploys Anviz intelligent integrated solution for safer and smarter management Read more and download the PDF: If you have similar cases about FaceDeep 5 and CrossChex Standard… --- ## [How to Fix Your FaceDeep 5 When You Fail to Register a Face](https://community.anviz.com/t/how-to-fix-your-facedeep-5-when-you-fail-to-register-a-face/85)
**Author:** [@Johnny\_Anviz](https://community.anviz.com/u/Johnny_Anviz)\ **Replies:** 0\ **Last updated:** [March 28, 2022, 7:30am UTC](https://community.anviz.com/t/how-to-fix-your-facedeep-5-when-you-fail-to-register-a-face/85 "2022-03-28T07:30:41Z")
In our best efforts to provide an excellent service to all of our users, we are here to help you fix the problem of the face registration for Facedeep 5. If your Facedeep 5 prompts ”Fail. The user is full!" when you reg… --- ## [How to Enforce Upgrade The Facial Series Firmware by USB Flash Drive?](https://community.anviz.com/t/how-to-enforce-upgrade-the-facial-series-firmware-by-usb-flash-drive/89)
**Author:** [@Johnny\_Anviz](https://community.anviz.com/u/Johnny_Anviz)\ **Replies:** 0\ **Last updated:** [March 28, 2022, 7:46am UTC](https://community.anviz.com/t/how-to-enforce-upgrade-the-facial-series-firmware-by-usb-flash-drive/89 "2022-03-28T07:46:07Z")
To downgrade or upgrade the special firmware for the FaceDeep 3 /FaceDeep 3 IRT /FaceDeep5/FaceDeep5 IRT devices, you need to enforce the upgrade by USB Flash Drive. The detail steps as below: Step 1: Please prepare th… --- ## [Guidance for Activating Facial Device's Enforce Upgrade Mode](https://community.anviz.com/t/guidance-for-activating-facial-devices-enforce-upgrade-mode/67)
**Author:** [@Johnny\_Anviz](https://community.anviz.com/u/Johnny_Anviz)\ **Replies:** 0\ **Last updated:** [March 23, 2022, 3:26am UTC](https://community.anviz.com/t/guidance-for-activating-facial-devices-enforce-upgrade-mode/67 "2022-03-23T03:26:39Z")
To downgrade or upgrade some special firmware for the FaceDeep 3 /FaceDeep 5 devices, you need to enforce the upgrade by USB Flash Drive. Otherwise may meet the situation of Upgrade /downgrade failure. Here is the gene… --- ## [FaceDeep 5 & FaceDeep 5 IRT Rain Covers Now Available!](https://community.anviz.com/t/facedeep-5-facedeep-5-irt-rain-covers-now-available/58)
**Author:** [@Echo\_Anviz](https://community.anviz.com/u/Echo_Anviz)\ **Replies:** 2\ **Last updated:** [March 23, 2022, 4:48am UTC](https://community.anviz.com/t/facedeep-5-facedeep-5-irt-rain-covers-now-available/58 "2022-03-23T04:48:10Z")
There’re two options for FaceDeep 5 different installation scenarios, Turnstile and gate installation, but also wall mounting: Wall mounting only! Super easy to install without screwing: One of our ins…